State Business Manager at Airtel

Locations: Borno, Yobe - North Region

Job Purpose

• To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Key Accountabilities

• Increase Revenue earning customer net additions – Prepaid & Postpaid
• Increase Revenue from the State
• Expand distribution Width and Depth
• Network Optimization
• New Sites ROI and deployment
• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
• Ensure provision of standard Infrastructure at state showrooms.
• Ensure showroom employees are up-skilled in industry training and certifications for the role
• Achieve Employee Engagement scores in line with the Engagement target for the State Business area.

Requirements, Skills & Knowledge

• Bachelor's degree in Management or related Social Sciences
• Masters in Business Administration would be preferred additional qualification
• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable.