We are an independent end-to-end IT services provider helping companies to harness the power of innovation and thrive.
We engage with companies as a strategic partner, guiding their digital transformation and supporting them with systems and capabilities required to address the preferences of policyholders, transform core business processes to improve operational efficiency, facilitate new business model implementation and add incremental value throughout the value chain with data-driven insights.
We are looking for a skilled FinTech Business Development to join our team.
Reports to: Head Sales & Client Service
Job Summary
The Business Development Manager will be responsible for managing the client life cycle as well as the business sales processes. This position will drive all product and service innovation to maintain a competitive advantage and also to meet or exceed sales goals. This role requires business re-engineering skills as well as a good knowledge of the consumer lending ecosystem. The candidate must have a proven track record in managing, developing, and winning new business within the FinTech space.
Responsibilities
Client Acquisition
- Express a very good understanding and selling services/products within the consumer lending industry.
- Generating a strong pipeline of leads through your network
- Utilising existing networks and relationships to build new business
- Identify business opportunities from business intelligence and market knowledge
- Develop sales strategy and set corresponding sales targets
- Continually educate Origination team in sales tactics that improve the success rate
- Manage, monitor and evaluate the performance of the Origination team
- Make sure the Origination team offers a timely and professional service
- Keep abreast of activities of key players in the industry and maintain a competitive advantage
- Maintain relationship with key decision-makers within identified institutions
- Create proposals and make presentations to clients.
- Set and periodically update business process guide
- Report on departmental activities to the executive management
Client Servicing & Retention
- Manage the process of developing marketing campaigns to meet client objectives
- Liaise with Sales Direct and Digital marketing teams to ensure delivery of all service level commitments
- Prepare reports on all origination activities for internal and external clients.
- Carry out periodic client satisfaction surveys and identify key success areas and shortcomings
- Develop strategy and incentives to retain clients
- Actively search for service gaps and proffer solutions
- Highlight upselling, cross-selling, cycle-based selling opportunities for existing clients
- Business Analytics & Product Innovation
- Analyse and report on data generated from BI software to inform recommendation for new products and services
- Evaluate organisational costs and suggest ways to improve operational efficiency
- Recommend, implement and monitor the performance of business intelligence tools
- Keep abreast of internal operational changes
- Keep abreast of new technologies and new operational processes within the industry
- Regularly carry out an assessment of internal operational processes, identify problems and proffer solutions
- Facilitate/implement any approved system/ process changes
- Test and assess the effectiveness of system/ process changes
- Continuously monitor the performance of each campaign and recommend changes as and when needed to meet set targets
Requirements
- Bachelor’s degree in marketing, insurance, management, or related field.
- At least 5+ years proven sales experience in a B2B client-facing role, marketing and distribution role
- Experience working in the insurance sector is preferred.
- Experience implementing origination strategies in B2B and B2C sales environment
- Sales skills (cold calling, sales meetings, price and terms negotiations, problem management, account management, account growth etc.)
- Ability to work in a team or stand-alone plus a determination and motivation to exceed targets.
- Ability to influence at all levels
- Office suite software (including Microsoft Word, Excel, PowerPoint, and Outlook)
Other Requirements
- Possess strong sales acumen
- Ability to secure clear direction and buy-in from business leadership and then maintain visibility as strategy is executed
- Ability to take high-level vision and translate down to executable actions
- Ability to foster strong professional relationships and manage expectations with customers, distributors, department leaders, and fellow employees
- Strong analytical and logical skill
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Location: Ikoyi, Lagos
Industry: Financial Services
Directly Reporting to: CEO
Job Summary
The Growth & Debt Collections Manager is responsible for working with the product team in developing a technology savvy debt collection product while also leveraging industry relationships in the MFB space to sign up lenders on the product.
Job Responsibilities
- Achieving all milestone KPIs below.
- Responsible for attracting, acquiring, onboarding and retaining Lenders on our platform.
- Developing and outlining operational procedures that will guide all collection and disbursement activities on the platform.
- Responsible for developing underwriting processes on the platform
- Responsible for lenders relationship management and Operations.
- Providing strategic insights from various stakeholders needed to improve the quality of CX for both lenders, borrowers, regulators, product team etc.
- Ensuring all necessary stakeholders are informed in a professional manner of changes to the platform.
- Developing/creating processes that ensure the customer (borrowers & lenders) journey is seamless and guarantees a 50% conversion rate of leads generated.
- Resolving all customer and client issues within 24 hours tops and escalating issues beyond your control to your Line Manager immediately they arise.
- Preparing, distributing and maintaining Due Diligence Checklists updating regularly to meet target underwriting goals
- Ordering and obtaining reports and verifications from external parties where necessary
- Monitoring existing portfolios to ensure proper risk ratings and early identification of potential problems.
- Monitoring and supervising ALL operational processes to achieve 100% TAT.
- Carrying out research on new technologies and ensuring 90% uptime on current E channel portal(s).
- Implementation of Key Projects within stipulated time frame.
- Designing, planning and implementing business strategies.
- Re- engineering processes to improve service delivery.
- Ensuring customer experience both internally and externally are in line with service standards.
- Establishing policies and procedures that promote the company’s culture and vision.
- Analysing and interpreting data and metrics.
- Creating reports for the management.
- Taking the lead in expansion activities.
- Maintaining relationships with partners and vendors.
Key Performance Indicators.
- Month 1&2: Sign up at least 12 lenders on our platform and get them to disburse loans on the platforms. A minimum of N10 million disbursed for each lender. Grow the Gross Margin of our platform
- Month 3: Grow the number of lenders to 20 or the loan book to N250 million and get them to disburse loans (minimum of N 10 million naira each) on the platforms
- Special Target: Achieve a target of 50 lenders all disbursing and grow our loan book to N5b by Month 5.
- Ensure a great customer experience that guarantees a 70% retention rate of all borrowers that visit the platform
- Ensure no loss of client or customer due to a bad experience with the business
- Ensure ALL customer/client issues are resolved within 24 hours.
- Ensure average 90% rating and feedback by Lenders completing the lenders experience questionnaire monthly.
- Develop a lenders acquisition growth plan for the next 6 months
Requirements:
- A good degree in any related discipline.
- Master’s degree is an added advantage
- At least 5 years’ experience in debt collection experience in the MFB space. Must have worked in this capacity in the MFB space and hopefully with nano lenders
- Must have experience in the MFB space as a “debt collector” (chasing up individuals to pay their debt).
- Must have extensive experience in the area of debt collection and must have liaised with banks, helping them in debt collection.
- Must be comfortable with technology and be able to organize meetings with decision makers in MFBs & banks to sign their companies up on our platform as lenders.
- Must be able to develop an effective operational process for debt collection and lenders disbursement of loans on the product.
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