FinTech Business Development Manager at U-Connect Human Resources Consulting

We are an independent end-to-end IT services provider helping companies to harness the power of innovation and thrive.

We engage with companies as a strategic partner, guiding their digital transformation and supporting them with systems and capabilities required to address the preferences of policyholders, transform core business processes to improve operational efficiency, facilitate new business model implementation and add incremental value throughout the value chain with data-driven insights.

We are looking for a skilled FinTech Business Development to join our team.

Reports to: Head Sales & Client Service

Job Summary

The Business Development Manager will be responsible for managing the client life cycle as well as the business sales processes. This position will drive all product and service innovation to maintain a competitive advantage and also to meet or exceed sales goals. This role requires business re-engineering skills as well as a good knowledge of the consumer lending ecosystem. The candidate must have a proven track record in managing, developing, and winning new business within the FinTech space.

Responsibilities

Client Acquisition

• Express a very good understanding and selling services/products within the consumer lending industry.
• Generating a strong pipeline of leads through your network
• Utilising existing networks and relationships to build new business
• Identify business opportunities from business intelligence and market knowledge
• Develop sales strategy and set corresponding sales targets
• Continually educate Origination team in sales tactics that improve the success rate
• Manage, monitor and evaluate the performance of the Origination team
• Make sure the Origination team offers a timely and professional service
• Keep abreast of activities of key players in the industry and maintain a competitive advantage
• Maintain relationship with key decision-makers within identified institutions 
• Create proposals and make presentations to clients.
• Set and periodically update business process guide
• Report on departmental activities to the executive management

Client Servicing & Retention

• Manage the process of developing marketing campaigns to meet client objectives
• Liaise with Sales Direct and Digital marketing teams to ensure delivery of all service level commitments
• Prepare reports on all origination activities for internal and external clients.
• Carry out periodic client satisfaction surveys and identify key success areas and shortcomings
• Develop strategy and incentives to retain clients
• Actively search for service gaps and proffer solutions
• Highlight upselling, cross-selling, cycle-based selling opportunities for existing clients
• Business Analytics & Product Innovation
• Analyse and report on data generated from BI software to inform recommendation for new products and services
• Evaluate organisational costs and suggest ways to improve operational efficiency 
• Recommend, implement and monitor the performance of business intelligence tools
• Keep abreast of internal operational changes
• Keep abreast of new technologies and new operational processes within the industry
• Regularly carry out an assessment of internal operational processes, identify problems and proffer solutions
• Facilitate/implement any approved system/ process changes
• Test and assess the effectiveness of system/ process changes
• Continuously monitor the performance of each campaign and recommend changes as and when needed to meet set targets

Requirements

• Bachelor’s degree in marketing, insurance, management, or related field.
• At least 5+ years proven sales experience in a B2B client-facing role, marketing and distribution role 
• Experience working in the insurance sector is preferred.
• Experience implementing origination strategies in B2B and B2C sales environment 
• Sales skills (cold calling, sales meetings, price and terms negotiations, problem management, account management, account growth etc.)
• Ability to work in a team or stand-alone plus a determination and motivation to exceed targets.
• Ability to influence at all levels
• Office suite software (including Microsoft Word, Excel, PowerPoint, and Outlook)

Other Requirements

• Possess strong sales acumen
• Ability to secure clear direction and buy-in from business leadership and then maintain visibility as strategy is executed
• Ability to take high-level vision and translate down to executable actions
• Ability to foster strong professional relationships and manage expectations with customers, distributors, department leaders, and fellow employees
• Strong analytical and logical skill