Job Opportunities at Talenture

Job Description

The Strategy Manager will focus on:

• Business Development: Competitive analysis.
• Strategic Planning: Annual business planning, business case development, and go-to-market strategies.

Responsibilities include:

• Carry out research and analysis independently in support of business units, including company strategies, strategic planning process, and key operational issues.
• Consistently provide insights on business implications of the research and analysis.
• Draw up implementation strategies toward achieving the set target
• Actively engage in research of growing trends in the distribution industry and suggest ways of introducing positive strategy
• Work independently, sometimes receiving general instruction on day-to-day work, and general instructions on new assignments with a focus on tasks and self-contained work streams.
• Independently interact and collaborate with all stakeholders.
• Provide direction for competitor analysis to ensure that analysis is aligned with corporate strategy and outputs are insightful.
• Assess trends; Work with senior leaders and their teams across the enterprise to develop a robust process.
•  Identify and evaluate long-term strategic investments, opportunities, businesses, and alliances. 

Other key responsibilities include:

• Strategy Definition: The Strategy Manager is tasked with bringing together crucial pieces of information such as competitor performance, operational performance, innovations, markets, etc., from various internal and external sources to develop strategic options.
• Strategic Planning: The Strategy Manager is responsible for the development of a decentralized activity planning process and ensuring its adoption across the businesses. He manages the development of corporate plans and budgets by playing a lead role in all the planning and budgeting activities performed by the business and establishes and reviews key strategic priorities and translates them into actionable and quantitative plans.
• Supports the strategic planning process to ensure that this process is timely, focused, and value-adding. He also ensures that the strategic planning process highlights existing business issues, making certain that these issues are thoughtfully addressed by the laid-out plans.
• Responsible for the management and development of the business’s KPI infrastructure to facilitate analysis and reporting of performance against plans and budgets as well as strategic objectives.
• Manages the development of weekly/quarterly/annual performance reports for the business’s leaders as well as facilitating cross-functional performance reviews for this leadership.
• Supports the maintenance of an effective strategy department inclusive of management, coaching, and development of strategic management personnel and identifying and advising on areas for enhancement and focus.
• Tasked with the development of strategic threat identification and evaluation processes as well as overseeing their adoption across the business. He develops different possible scenarios for the mitigation of possible risks and provides recommendations for the management of these scenarios.
• Responsible for the development of strategic risk reports for the senior strategy management as well as the business’s top leadership.
• Plays the role of a strategy coach to all departmental leadership within the business, providing much-needed support in the formulation of individual department strategies. Owns strategic plans and ensures compliance with these strategies.
• Review, manage, and analyze existing business strategies to provide counsel to the business’s leadership and ensure alignment with the business’s overall strategy. Also, assists departmental leaders and managers in driving and optimizing the improvement of key value levers that will give the business a sustainable competitive advantage.
• Manage analyses that will provide valuable bench marking for management as well as timely insights into various departments. He will analyze long-term market trends to provide recommendations to leadership and management across the business regarding business development opportunities, inclusive of acquisition and disposal strategies.
• Routinely work with the business’s senior executives in setting the vision and agenda of the business and work with the day-to-day planning teams in developing a clear roadmap that will realize the business’s vision and also work with the business clients to realize real business issues and develop a strategy for the business’s direction from the gathered insights.
• Supports and leads a variety of strategic efforts inclusive of playing a pivotal role in building annual/long-term strategic plans.
• Responsible for developing and overseeing the business’s corporate strategies to support growth objectives while strengthening the business core to develop and maintain a competitive advantage.

Requirements

• Minimum 10 years of working experience with 5 years in a Strategic role.
• Associate membership of any of the accounting professional bodies (ICAN, ACCA, CIB, N, etc.) is an added advantage.
• Interested candidates must have experience in research and strategy in a consulting firm, FMCG or Distribution sector.
• Business strategy analysis & planning and Business & competitive research skills.

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Job Description

• Analysing/profiling of delinquent accounts with aim of determine the minimum acceptable amount for negotiation with customer ;
• Liaise with Business unit and develop strategy for recovery such as restructure, rescheduling/ work out ;
• Arranging meeting with debtors towards fashioning an acceptable repayment plan between debtor-customer and Bank.;
• Based on customer request, prepare proposal to management for interest waiver or concession in accordance with Board approval grid;
• Communicate management decision to customer and follow up with telephone and personal visit to ensure the approved concessionary sum are paid within time frame;
• Periodical review of already approved settlement to ensure they perform according to approval.;
• Ensure residual balance are written off after debtor-customer has paid approved concessionary sum within time frame, issuance of non-indebtedness letter and update customer's status on credit Bureau;
• Assign accounts to external agents, monitor their performance and manage their relationship with our customers and pay their commission on recovery according to approval guidelines.;
• Compilation of information on delinquent accounts for discussion at credit review;
• Liaise with appropriate external bodies including law enforcement agencies and EFCC for effective and timely recovery of the debt;
• To recover non- performing loans and help maintain a comfortable NPL ratio for the Bank.
• Allocation/Assigning accounts to collection agents/auctioneers
• Processing Debtors request for interest waiver, re-instatement of lapsed concession and extension of the validity period of lapsed concession to the management.
• Convey management approval to branches for implementation and obtaining from branch that decision have been implemented.
• Confirmation on the Banks standard form for the release of title documents that payment has been made in accordance with management approval and then pass on to RM & C Department.
• Compliment Relationship Managers’ efforts in the recovery of any delinquent account referred to us by work-out unit of Risk Management Department.
• Liaising with Credit Portfolio management for the write-off of residual balance in line with management approval.

Requirements

Qualification:

• Minimum education level – First degree in any discipline from a reputable academic institution

Experience

• 5 years

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Job Description

• Design and manage the data warehouse of the bank
• Create and enforce policies for effective data management
• Work closely with both IT and the business units to optimize and maintain this data warehouse
• Design and build scalable, robust, and efficient data infrastructure to support our data needs.
• Develop and maintain ETL pipelines to move data from various sources into our data warehouse
• Develop and maintain database schema, data models, and data dictionaries
• Work closely with data scientists, analysts, and business stakeholders to understand data requirements and provide solutions
• Develop and enforce data quality standards and best practices
• Lead a team of data engineers and provide guidance and mentorship to junior team members
• Keep up-to-date with the latest trends and technologies in data engineering and recommend new tools and solutions as appropriate
• Design and maintain the data governance framework of the bank
• Adopt best practices in data integrity, test design, analysis, validation, and documentation
• Develop standards of operation when handling and archiving data
• Integrate up-and-coming data management and data engineering technologies into existing data structures
• Develop set processes for data mining, data modeling, and data production.
• Collaborate with senior members of DAO team on all projects and goals.
• Apply broad knowledge of technology options, technology platforms, design techniques and approaches across the data warehouse life cycle phases to design an integrated, quality analytics service to address business requirements, including Azure, Hadoop, and other cloud-based products
• Regularly assess system performance and make recommendations for hardware, software, and data storage improvements
• Maintain and monitor the Data Quality Index (DQI)
• Design and deliver project(s) to clean bank’s data and ramp up DQI score
• Evaluate and standardize data input across data platforms of entry
• Recommend different ways to constantly improve data reliability and quality
• Provide technical/team leadership to the Data Management & Platforms team
• Troubleshoot operational data-quality issues and implement solutions
• Perform other duties as may be assigned by the Chief Data & Analytics Officer (CDAO)

Requirements

• Minimum education level –First degree with Minimum of Second (2nd) Class Lower in Computer Science, Information Technology, or a related field.
• At least 7 years of experience in data engineering, database management, and ETL processes
• Strong proficiency in SQL and database technologies (e.g. PostgreSQL, Oracle, MySQL, etc.)
• Experience with cloud-based data warehousing solutions (e.g., AWS Redshift, Google BigQuery, Azure Synapse Analytics, etc.)
• Experience with at least one ETL tool (e.g., Talend, Apache Nifi, AWS Glue, etc.)
• Experience with data modeling and schema design
• Familiarity with at least one programming language (e.g., Python, Java, Scala, etc.)
• Excellent problem-solving skills and attention to detail

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Job Description

• Develop annual and monthly digital marketing strategies/plans for new digital initiatives, Scoping requirements and budget planning
• Develop all business proposition associated with digital initiatives and digital products.
• Manage growth and optimization of digital customer by driving awareness, adoption and maturity based in line with business targets
• Drive and own our go-to-market strategy for each proposition with business and marketing stakeholders
• Manage both operational and commercial KPI related to UX/CX with a strong focus on customer effort and customer retention.
• Lead our consumer satisfaction program which delivers insights and gaps on consumer feedback to identify and drive friction out of the business.
• Oversee campaigns that drive product demand from strategy to copywriting, owning the process from end to end
• Oversee monthly campaign performance analysis and make recommendations to improve activity in line with objectives
• Conduct customer needs analysis, market size forecast and dynamics and competitor view within Digital space
• Continually seeks opportunities to improve Customer Satisfaction operations, including people, processes, and technologies.
• Ability to create and deliver presentations to all levels of leadership within the organization
• Development and implementation of outbound and inbound Marketing, to promote all digital financial service propositions.
• Create initial business cases and forecast outcomes
• Handle all marketing communication creative development with external agencies and UX partners.
• Own the marketing budget end to end Optimizing with internal partners and contract services or agencies
• Define and optimize the customer journey map as it relates to product feature adoption and usage

Requirements

• Degree level of qualification in marketing or business studies preferred
• At least 5 years’ commercial marketing experience, ideally within a financial services-based institution and understanding of digital marketing
• Experience in product marketing and Digital Marketing (preferably in a software technology, telecommunications or banking)
• A range of campaign and digital development experience, including demonstrable success in developing strategic/tactical plans and managing agencies for execution

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Job Description

• Leads the business analytics & solution development teams and provide guidance and mentorship to junior team members
• Build solutions to address pressing business challenges and further extend the banks automation drive
• Lead the business through all efforts that drive performance and potential by using existent and new data sources
• Design and develop data solutions that support business requirements and enable data-driven decision-making
• Collaborate with data scientists, analysts, and business stakeholders to understand data needs and develop solutions
• Ensure that data solutions are well-documented, tested, and deployed in a timely manner
• Keep up to date with the latest trends and technologies in data solution development and recommend new tools and solutions as appropriate
• Lead multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing stakeholder relationships
• Develop and apply analytical algorithms and methods to business problems
• Identify and address operational, financial and technological risks within the bank using data
• Evaluate the performance of project teams withing DAO to ensure that targets and deadlines are met
• Manage customer relationships and expectations by developing a communication process to keep stakeholders up to date on DAO project progress
• Strive to improve the quality of analytics solutions delivered on a consistent basis.
• Define the business questions that need be answered and define appropriate analytics algorithms/models to answer identified questions
• Collaborate with the Head, Artificial Intelligence & Insights to identify and make ready relevant data platforms and solutions for the Bank
• Take initiative in developing training programs for improving the business understanding of the use of data, which improves decision-making across the business.
• Data mining using state-of-the-art methods, tools and techniques
• Extending the bank’s data with third party sources of information when needed
• Supervise the design of new analytics products/platforms and evaluating how these will meet user requirements
• Enhancing data collection procedures to include information that is relevant for building analytics platforms
• Collaborate with product management and customer experience function to understand the bank’s tactical focus and devise possible solutions
• Perform other duties as may be assigned by the Chief Data & Analytics Officer (CDAO)

Requirements

• Minimum education level – Bachelor’s degree in Data Science, Computer Science, Information Technology, Economics, Information Systems, Statistics, Applied Math, Business Administration, or any other related field.
• At least 7 years of experience in software development, data engineering, and data analytics
• Strong aptitude for performing a dual role of providing data solutions and business analysis
• Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship
• building skills & communication skills
• Understanding of Indices, fundamentals and analytical data, returns level data etc
• Solid skills in data mapping, data translation, impact identification, process design, and documentation.
• Familiar with large databases and working knowledge of SQL

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Job Description

• Provide overall leadership, direction and continually enhance team performance to achieve quality customer service delivery.
• Continually develop strategies that will build customers’ loyalty in adopting the banks as the source of all their payment needs; while generating consistent value, volume and revenue growth significantly faster than market development.
• Drive payments innovations through deep analysis of industry trends, emerging technologies and business model revolution.
• Define and analyze new payments focused product opportunities: lead market research, outline requirements, develop product concepts, conduct competitive analysis and develop business case recommendations.
• Disseminate information on all new payments guideline and ensure effective/efficient implementation of bank wide policies with respect to e-payment.
• Interact with key customers to help determine appropriate payments features need that will enhance business value to customers and usage.
• Conduct periodic review of Payment product while identifying areas of improvement and implementing the necessary changes.
• Joint call with relationship managers in engaging customers for proper profiling, providing clarification on features and taking their feedback.
• Track new product features usage traffic through data analysis, profitability and drive initiatives that reduce cost.
• Serve as a primary point of contact to target companies and engaging at very senior levels by guiding executives for tactical execution of their payments.
• Report and update Management on status, developments, impacts and required needs for performance enhancements.
• Match customers’ needs with product capabilities through presentation of tailored demonstrations and proposals.
• Attend to ad-hoc assignments as it may be required by the directorate

Requirements

• Minimum education level - A good first degree in any discipline, a master’s degree will be an added advantage
• A minimum of eight (8) years’ experience in a bank / financial institution with the last six (6) in Transactions processing and Management.

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Job Description

• Applicant should have vast experience in effectively supporting complaint handling process to ensure timely completion of a complaint.
• Coordinates complaint investigation activities and responses to consumer and customer complaints through various channels, including ongoing monitoring for resolution.
• You will take responsibility for investigating the customer's complaint, and liaising with various areas within the business when required to achieve a resolution for the customer in the agreed timescales.
• Research and resolve customer complaints received by phone, mail, email, fax, and social media.
• You often communicate with customers directly to resolve issues and follow up when necessary.

Requirements

• Enjoy working with customers.
• Have a clear voice and a friendly, helpful and professional telephone manner.
• Be able to ask the right questions to find out how best to serve the customer's needs.
• Be calm and focused when handling complaints.

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Job Description

• The position requires a specific set of skills including strong communication, strategic thinking, and influential relationship-building.
• Business Relationship managers build strong relationships with customers and business clients.
• They seek out new business opportunities, advise clients on product/service solutions that meet their needs, and resolve any issues or complaints.
• Maintaining a deep knowledge of company products and services.
• Building and maintaining strong relationships with prospective and existing clients.
• Researching and pursuing new business opportunities.
• Identifying clients' needs and requirements and proposing suitable solutions.
• Providing clients with comprehensive product/service consultations and guiding their decision-making process.
• Upselling and cross-selling products/services to clients.
• Resolving complaints and issues efficiently and in a timely manner.
• Meeting sales/revenue targets.
• Ensuring client satisfaction.

Requirements

• Degree in management, marketing, communication, or a similar field.
• Experience as a relationship manager, in customer service, or a similar role.
• Ability to build and maintain strong client and business relationships.
• Proficiency in Microsoft Office and CRM software.
• Excellent communication and interpersonal skills.
• Good conflict resolution and problem-solving skills.
• Leadership and team management skills.
• Customer-oriented.

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Job Description

The Area business executive is responsible for developing growth in the company through increased sales and customer acquisition. Your job duties as a business development executive are to generate sales leads, contact potential clients, and nurture existing customer relationships.

• Familiarizing yourself with all products and services offered by our company.
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
• Attending networking activities to research and connect with prospective clients.
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Suggesting upgrades or added products and services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.
• Negotiating with clients to secure the most attractive prices.
• Equipping staff with the technical and social skills needed to enhance sales.
• Reviewing clients' feedback and implementing necessary changes.
• Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

Requirements

• Degree in marketing, business administration, or similar.
• Extensive sales experience.
• Intuitive and insightful, particularly regarding human behavior.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Professional yet affable disposition.
• Neat, well-groomed appearance.
• Great networking skills.
• Excellent written and verbal communication.
• Resourceful, with outstanding research skills.
• Emboldened by challenges.

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Job Summary

• To enhance the bank’s overall profitability in the Area, by aggressively driving retail & Business banking loan growth, deposit mobilization, eBusiness cross sales (cards and POSes), virtual banking , Alternative channels, Payment & Collections as well as account acquisition
• To enhance the bank’s funds mobilization and overall profitability through targeted marketing at the Retail & Business Banking Area (a group of branches within a certain proximity)
• To grow bank’s revenue base at the Area, by ensuring sales of all products across the spectrum; ebusiness, loans and deposit liabilities.
• Drives Public Sector & Agric businesses in the Area
• Ensure good customer satisfaction/feedbacks and excellent service delivery
• Protect brand image and ensure compliance on Reputational risk management.

Duties & Responsibilities

• Responsible for the retail and Business Banking loan growth across the Area/group
• Responsible for the overall deposit growth on all retail & Business Banking liabilities (current, savings and domiciliary accounts) at the cluster
• Ensure that customer acquisition targets are achieved within the Area
• Coordinate and oversee the sales activities of Branch Managers and RMs
• Drive initiatives required to achieve the product marketing and sales strategy
• All of the activities of a Branch Manager
• Overall profitability of all branches in the geographical locations
• Branch and ATM optimization
• Provide overall leadership / direction and continually enhance team performance to achieve quality customer service delivery
• Mobilize revenue for the group/geography
• Coordinate execution of group sales plan by customer segment and product
• Monitor group sales pipeline and identify additional methods of improving performance
• Manage group sales KPIs and coordinate sales & Operation staff in branch with respective tasks, responsibilities and target allocations ▪ Avoid and manage reputational risk
• Interact with key customers to help finalize significant deals
• Oversees the development of yearly sales plans and reforecast
• Responsible for general group administration (non-core operations)
• Any other jobs as may be assigned by Regional Business Executive.

Requirements

Qualification

• A good first degree in any discipline

Experience

• Minimum of 10 years’ experience in a bank / financial institution with the last 3 years in mid / upper Management

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Job Description

• Analyzing existing and potential loans 
• Presenting recommendations to senior management and credit committees 
• Providing written loan approvals, and modifying and restructuring existing loans with loan officers 
• Creating financial projections 
• Performing required monitoring of existing investment portfolio performance 
• Assisting portfolio managers with analysis and due diligence on prospective fund investments 
• Maintaining various financial databases 
• Identifying potential investment offerings 
• Assembling and synthesizing data needed to run risk management models