Payment & Product Manager at Talenture

Job Description

• Provide overall leadership, direction and continually enhance team performance to achieve quality customer service delivery.
• Continually develop strategies that will build customers’ loyalty in adopting the banks as the source of all their payment needs; while generating consistent value, volume and revenue growth significantly faster than market development.
• Drive payments innovations through deep analysis of industry trends, emerging technologies and business model revolution.
• Define and analyze new payments focused product opportunities: lead market research, outline requirements, develop product concepts, conduct competitive analysis and develop business case recommendations.
• Disseminate information on all new payments guideline and ensure effective/efficient implementation of bank wide policies with respect to e-payment.
• Interact with key customers to help determine appropriate payments features need that will enhance business value to customers and usage.
• Conduct periodic review of Payment product while identifying areas of improvement and implementing the necessary changes.
• Joint call with relationship managers in engaging customers for proper profiling, providing clarification on features and taking their feedback.
• Track new product features usage traffic through data analysis, profitability and drive initiatives that reduce cost.
• Serve as a primary point of contact to target companies and engaging at very senior levels by guiding executives for tactical execution of their payments.
• Report and update Management on status, developments, impacts and required needs for performance enhancements.
• Match customers’ needs with product capabilities through presentation of tailored demonstrations and proposals.
• Attend to ad-hoc assignments as it may be required by the directorate

Requirements

• Minimum education level - A good first degree in any discipline, a master’s degree will be an added advantage
• A minimum of eight (8) years’ experience in a bank / financial institution with the last six (6) in Transactions processing and Management.