Team Complaint Resolution at Talenture

Job Description

• Applicant should have vast experience in effectively supporting complaint handling process to ensure timely completion of a complaint.
• Coordinates complaint investigation activities and responses to consumer and customer complaints through various channels, including ongoing monitoring for resolution.
• You will take responsibility for investigating the customer's complaint, and liaising with various areas within the business when required to achieve a resolution for the customer in the agreed timescales.
• Research and resolve customer complaints received by phone, mail, email, fax, and social media.
• You often communicate with customers directly to resolve issues and follow up when necessary.

Requirements

• Enjoy working with customers.
• Have a clear voice and a friendly, helpful and professional telephone manner.
• Be able to ask the right questions to find out how best to serve the customer's needs.
• Be calm and focused when handling complaints.