Talenture is the parent company for a select number of multi brand HR solution providers. The services offered by our brands fall into the broad categories of temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. Talenture is responsible for the mid as well as back office and infrastructure ...
Applicant should have vast experience in effectively supporting complaint handling process to ensure timely completion of a complaint.
Coordinates complaint investigation activities and responses to consumer and customer complaints through various channels, including ongoing monitoring for resolution.
You will take responsibility for investigating the customer's complaint, and liaising with various areas within the business when required to achieve a resolution for the customer in the agreed timescales.
Research and resolve customer complaints received by phone, mail, email, fax, and social media.
You often communicate with customers directly to resolve issues and follow up when necessary.
Requirements
Enjoy working with customers.
Have a clear voice and a friendly, helpful and professional telephone manner.
Be able to ask the right questions to find out how best to serve the customer's needs.
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