Team lead, Business Support & Recovery at Talenture

Job Description

• Analysing/profiling of delinquent accounts with aim of determine the minimum acceptable amount for negotiation with customer ;
• Liaise with Business unit and develop strategy for recovery such as restructure, rescheduling/ work out ;
• Arranging meeting with debtors towards fashioning an acceptable repayment plan between debtor-customer and Bank.;
• Based on customer request, prepare proposal to management for interest waiver or concession in accordance with Board approval grid;
• Communicate management decision to customer and follow up with telephone and personal visit to ensure the approved concessionary sum are paid within time frame;
• Periodical review of already approved settlement to ensure they perform according to approval.;
• Ensure residual balance are written off after debtor-customer has paid approved concessionary sum within time frame, issuance of non-indebtedness letter and update customer's status on credit Bureau;
• Assign accounts to external agents, monitor their performance and manage their relationship with our customers and pay their commission on recovery according to approval guidelines.;
• Compilation of information on delinquent accounts for discussion at credit review;
• Liaise with appropriate external bodies including law enforcement agencies and EFCC for effective and timely recovery of the debt;
• To recover non- performing loans and help maintain a comfortable NPL ratio for the Bank.
• Allocation/Assigning accounts to collection agents/auctioneers
• Processing Debtors request for interest waiver, re-instatement of lapsed concession and extension of the validity period of lapsed concession to the management.
• Convey management approval to branches for implementation and obtaining from branch that decision have been implemented.
• Confirmation on the Banks standard form for the release of title documents that payment has been made in accordance with management approval and then pass on to RM & C Department.
• Compliment Relationship Managers’ efforts in the recovery of any delinquent account referred to us by work-out unit of Risk Management Department.
• Liaising with Credit Portfolio management for the write-off of residual balance in line with management approval.

Requirements

Qualification:

• Minimum education level – First degree in any discipline from a reputable academic institution

Experience

• 5 years