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  • Posted: Jul 27, 2021
    Deadline: Aug 27, 2021
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Nicole Sinclair Consulting is a dynamic Human Resources Consulting firm. We are positioned to help nurture your business, its people and maximize vision.
    Read more about this company

     

    Food & Beverage Manager

    Description

    Our client in the hospitality business in Abuja seeks to hire a Food and Beverage Manager to manage all F&B operations of the business, ensuring the delivery of excellent guest experience. Their goal is to maximize sales and revenue through customer satisfaction and employee engagement.

    Responsibilities

    • Manage service in all food and beverage assigned areas and events within budgeted guidelines and to the highest standards.
    • Work with business manager to generate revenue through the several food outlets 
    • Ensure dining rooms are well prepared and tables and chairs set, linens, glassware, etc. are properly positioned.
    • Develop and implement routine checklist for waiters, room service staff and events to ensure food presentation standards are followed i.e. temperature, food care etc.
    • Ensure uniformity in food presentation process in all service outlets.
    • Ensure that all service staff are dressed in accordance with to the organization’s appearance standards
    • Conduct monthly beverage inventories 
    • Conduct quarterly china, glass and silverware inventories
    • Generate requisition forms and keep filed documentation of all stock requested from the store.
    • Maintain a file for all items received from the store
    • Acquire feedback from members/guests and co-workers in order to ensure satisfaction and/or implement service improvement ideas
    • Identify customers’ needs and respond proactively to all of their concerns
    • Develop new concepts to ensure customer satisfaction and repeat business
    • Maintain consistency of service by making sufficient preparation for all course events, large parties and reservations that may affect food and beverage service operations
    • Ensure a pleasant dining experience by collaborating with Executive Chef in the creation of menus and menu pricing as requested
    • Hire, manage and train staff in all technical and non-technical aspects of their role in line with the organization’s standards of quality and service
    • Supervise all rooms service personnel
    • Create, maintain and distribute weekly schedules for staff and communicate changes as appropriate to all
    • Communicate with service and kitchen staff regarding reservations and/or special events
    • Conduct pre-shift, pre-meal and/or pre-event meetings with all staff, as may be required
    • Evaluate, supervise performance and mete out disciplinary actions as needed, in accordance with the organization’s policies and applicable laws
    • Complete and administer employee performance appraisals
    • Maximize food and beverage sales by identifying and targeting sales opportunities through marketing (i.e. promos and special events) and by training staff in “up-selling.
    • Protect guests by training staff to adhere to all safety, sanitation, food preparation, food storage and beverage control policies
    • Communicate and team well with other departments (i.e. Banquets, Golf, Tennis, Kitchen, etc.) ensuring appropriate staff levels for all events and ensuring assigned responsibilities are carried out.
    • Handle employee relation issues and review incidents with the Human Resources Department.
    • Control costs of all food and beverage products by assisting management, as requested, in purchasing, maintaining effective profit and loss controls
    • Monitor labor costs following demand patterns, budget
    • Maintain accurate daily and weekly details for service staff and process daily sales reports and other reports as requested

    Competency/Skill/Requirements

    • Culinary school diploma or degree in Food service management, BA, or related field is a MUST
    • At least 5 years’ managerial experience in a similar position in a 3 or 4 star hotel/serviced apartment
    • Proven food and beverage management experience
    • Up to date with food and beverages trends and best practices
    • Problem solving skills
    • Communication skills (verbal and written)
    • Leadership skills
    • Guest oriented and service minded
    • Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
    • Proficiency in MS Office, Outlook, Word, Excel

    go to method of application »

    Accountant and Admin Supervisor

    Description

    Our client is in the Luxury and scents industry , The scope of this role covers the financial and admin management of the operations of the organization which includes: reporting, forecasting, budgeting ;and general account and admin management.

    Responsibilities

    • Supervise, maintain and compile financial reports and statements in compliance with financial regulations and requirements
    • Analyze balance sheets
    • Manage general ledger accounts
    • Update financial statements
    • Maintain accounts receivable and accounts payable
    • Pay and manage monthly payroll
    • Prepare daily, weekly and monthly financial reports
    • Liaise with external Accountants, Auditors and Tax Consultants to ensure that company financial records and reports are up to date and follow government regulations
    • Manage the administrative activities of the business
    • Ensuring that stock records are effectively managed and maintained
    • To maintain basic financial records for the entire company i.e. keeping P&L records, tax records, preparing invoices, etc
    • To work alongside the Centre Director to order supplies and equipments
    • Maintain service contracts on office equipments
    • Support the Centre Director to supervise daily support operations of administrative staff i.e. office asststants, drivers, etc, of the business and plan the most efficient administrative procedures.

    Competency/Skill/Requirements

    • Exceptional communication and presentation skills
    • Ability to express technical and non-technical concepts clearly and concisely
    • Innate drive to succeed and take initiative
    • Excellent organizational skills to meet goals and set priorities
    • Strong project management and organizational talent and ability to work under pressure and in new environments

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    Human Resources/Admin Manager

    Location  (Cleaning Company ,Ikoyi Lagos)

    The role will provide administrative support to the Human Resources Manager on all employees’ personnel matters and assist with administering the day-to-day operations of the human resources functions and duties.

    JD

    • Assist with the Coordinating and supervising of the Human Resources function.
    • Effectively follow up on employee daily issues
    • Supervise employee performance and conduct performance appraisal
    • Implement company policy and ensure employees abide by the policies
    • Assist in Coordinate and manage recruitment, screening, and interviewing of applicants for departmental positions.
    • Schedules meetings and interviews as requested by the HR Manager.
    • Files papers and documents into appropriate employee files
    • Assists in handling complaints and grievances and determination of appropriate disciplinary actions.
    • Assists in ensuring compliance with health, safety, and welfare regulations.
    • Assists in assessing departmental training needs, developing, conducting, and providing training sessions as appropriate for departmental employees.
    • Maintain discipline within the company and in line with the company’s code of conduct.
    • Ensure maintenance of appropriate personnel records.
    • Assist in the Management of staff welfare issues.
    • Generate daily and weekly HR reports.
    • Performs other duties as assigned.

    Requirements 

    • B.Sc. in Human Resources Management or relevant field
    • 5-7years work experience as an HR officer
    • Effective written communications skills including the ability to prepare reports, proposals, policies, and procedures
    • Effective public relations and public speaking skills
    • Research and program development skills.
    • Stress management skills.
    • Time management skills
    • Supervisory and team-building skills.
    • Strong problem-solving skills
    • Negotiations skills
    • Effective verbal and listening communications skills.

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    Retail Channel Supervisor

    Description

    Our client is a Nigerian olfactory art and fragrance education house specializing in perfume art creations, fragrance manufacturing and education.

    Responsibilities

    • Responsible for improving customer purchase and retail offtake of all products; planning and implementing customer presentations, overseeing retail partner contracts and account profiles. Also helps with all communications with resellers.
    • He or She ensures that documentation of presentations to retail channels, financial reportsas it relates to the channels, retail channel contracts, price quotations and other paperwork are prepared.
    • He or she supports the Business Development Manager in conducting contract negotiations with customers and retail partners
    • He or She remains updated with competitions and their products and industry challenges. As such, he or she is required to attend trade shows, seminars, product launchings and other events related to the industry.
    • He or She is also responsible for monitoring and reporting on competitor activity and consumer behavioural trends in the bid to creating plans for growing market share.
    • He or She is constantly learning different sales techniques and information on new products relevant to the industry.
    • He or She provides monthly reporting of sales and off-take performance across all channels under his/her purview.

    Competency/Skill/Requirements

    • Exceptional communication and presentation skills 
    • Ability to express technical and nontechnical concepts clearly and concisely.
    • Innate drive to succeed and take initiative.
    • Must be proactive to suggest ideas for the business’s development.
    • Must have empathy & expert understanding of service and product and ability to innovate new ways the product can serve customers.
    • Excellent organizational skills to meet goals and set priorities. He or She should be able to multi-task and manage multiple projects at the same time.
    • Strong Project management and organizational talents and ability to work under pressure and in new environments.
    • Excellent leadership skills.
    • Good interpersonal relationship towards co-worker.
    • He or She should be able to promote teamwork and camaraderie amongst the shop-floor team.

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    Business Development Manager

    Location  (YABA, LAGOS)

    Description

    Our client is in the Luxury and scents industry , in lagos and looking to hire a  Business Development Manager. this role will be fostering both B2B and B2C models  for the brand , while helping to grow the brand awareness to impact revenue.

    Responsibilities

    • Establishing new revenue generation leads and sales for products and services.
    • Support the sales channels and customer experience team in delivering on performance target.
    • Provide support to the team to ensure the delivery on revenue generation targets.
    • Collaborating with sales and account teams to ensure requirements are met, such as sales numbers and profit goals.
    • Managing and sustaining customer & stakeholder relationships.
    • Researching trends and gathering consumer & stakeholder insight to increase sales and support business decisions making.
    • Support in the hiring, training and managing store experience representatives.
    • To attend and contribute to supervision, appraisal, team meetings, training and conferences as required
    • Maintaining a strong understanding of products and services and innovating new ways to serve the business’s brands.
    • Inspire retail partners and stakeholders with a renewed enthusiasm about all products, services and experience platforms.
    • Support the Centre Director with the organisation and delivery of activities connected with the organization
    • Develop effective working relationships with professional colleagues, and always maintain appropriate professional boundaries in relationships with customers and stakeholders.

    Competency/Skill/Requirements

    • Exceptional communication and presentation skills
    • Ability to express technical and nontechnical concepts clearly and concisely.
    • Innate drive to succeed and take initiative.
    • Expert understanding of service and product, and ability to innovate new ways the product can serve customers.
    • Excellent organizational skills to meet goals and set priorities.
    • Strong Project management and organizational talents and ability to work under pressure and in new environments.

    go to method of application »

    Financial Analyst/Admin Officer

    Location  (ISOLO)

    Description

    We are looking to employ a dedicated financial analyst/admin officer. This position is responsible for providing, collecting and analyzing financial information to support optimal financial decision making. The right candidate would ensure that the organization makes sound financial decisions. The individual will also provide administrative support for the team.

    Responsibilities

    • Assists and provides financial guidance in the formulation and implementation of the business plan, departmental budgets, and manages relevant budgets appropriately
    • Preparing and reviewing annual budgets, monthly forecasts and operating results.
    • Verifying all financial reports and ensuring complete accuracy of all transactions
    • Maintains accurate and timely financial and operating information and provides analyzes, interpretations and projections to management as required
    • Effectively monitor all accounting policies and procedures
    • Collect and monitor operational data to determine costs of operations and establish standard costs.
    • Perform financial analyses to determine the present and the future financial performance
    • Review monthly expenses to ensure that expenses are booked correctly and work with the finance team to make any necessary reclassification.
    • Prepare month-end financial reports.
    • Perform financial forecasting, reporting, and operational metrics tracking
    • Analyze financial data  and create financial models for decision support
    • Provide creative solutions to reduce costs and improve financial performance
    • Report on financial performance and prepare for regular leadership reviews
    • Work closely with the external accounting  consultants  to ensure accurate financial reporting and decision support
    • Improve financial status by analyzing results, monitoring variances, identifying trends, recommending actions to management.
    • LIRS and FIRS filing for the company, filling of annual returns

    ADMIN

    • Ensuring office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times
    • Occasionally traveling off-site to deliver reports or files to other departments
    • Ensuring the confidentiality and security of files and filing systems
    • Coordinating schedules, arranging meetings, distributing memos and reports and ensuring that everyone is kept current of necessary company news and information 
    • Sending out contract letters on behalf of the company to contractors or outsourced staff   

    Competency/Skill/Requirements

    • Bachelor’s Degree in Accounting, Finance, Banking, or Economics
    • Minimum of 3 years  experience in a similar role
    • Advanced skills in Excel Spreadsheets, MS Office and Financial Software applications
    • Outstanding presentation, reporting and communication skill
    • Proficiency in opera software package accounting software
    • Strong organizational skills and attention to detail
    • Very strong analytical skills
    • Excellent communication skills

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    Accountant

     (Ikoyi, Lagos)

    The scope of this role covers the financial management of the operations of the organization. which includes: reporting, forecasting, budgeting, and general account management 

    JD

    • Maintaining  all Revenue ledgers 
    • Daily review and updates of cash registers 
    • Monitoring of  all vendors invoices
    • Responsible for preparing monthly reports to the management committee.
    • Monitor the day-to-day financial operations within the company (payroll, invoicing, and other transactions)
    • Prepare monthly and quarterly management reporting
    • Participate in strategic data analysis, research, and modeling for senior company leadership
    • Support project analysis, validation of plans, and ad-hoc requests
    • Manage the company's financial accounting, monitoring, and reporting systems
    • Ensure compliance with accounting policies and regulatory requirements

    Requirements 

    • Bachelor's degree in Accounting, Finance, or a related field, or an equivalent combination of education, training and experience
    • At least 7-10 years post qualification experience.
    • Must be above 35years
    • Must have good knowledge of Peachtree or sage / any related accounting software
    • Must be able to handle compulsory tax and legislation issues
    • Must be able to handle stock and inventory management
    • Must be able to generate monthly management reports
    • Must be able to manage petty cash
    •  Must be able to do bank account reconciliations
    • A Female is a MUST.
    • Must reside on the Island

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    Business Development Officer

    Location (ISOLO, LAGOS)

    Description

    We are looking to employ a driven and detail-oriented business development officer to identify business growth opportunities and develop strategies to increase company sales. The business development officer's responsibilities include identifying company products and services that are under-performing, developing an in-depth knowledge of company offerings, pricing, and policies, and improving existing sales proposals. You should also ensure that the company is able to achieve revenue targets.

    Responsibilities

    • Developing and sustaining solid relationships with company stakeholders and customers.
    • Analyzing customer feedback data to determine whether customers are satisfied with company products and services.
    • Recruiting, training, and guiding business development staff.
    • Providing insight into product development and competitive positioning.
    • Analyzing financial data and developing effective strategies to reduce business costs and increase company profits.
    • Conducting market research to identify new business opportunities.
    • Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities.
    • Assist the team in the development of the overall digital marketing strategy
    • Implement digital marketing activities across a broad range of digital marketing channels (SEO, SEM, Social Media, Email, Mobile, Display)
    •  Email Marketing: Plan and manage a regular schedule of email marketing activity, growing our subscriber base and creating engaging, relevant content including testing to optimize results.
    • Manage and maintain the company’s owned media including websites, mobile apps, and email/CRM software
    • Manage the creation of relevant and engaging digital content for publishing onto various digital platforms
    • Manage social media marketing campaigns
    • Manage digital advertising campaigns (SEM, Display, Social, Programmatic)
    • Manage SEO campaigns
    • Conduct research on market trends, brand’s audiences and competitors, and end-to-end consumer journey to drive engagements and conversions
    • Analyze digital marketing analytics reports and share insights with the team to develop optimization plans
    • Stay abreast of emerging digital tools and platforms, digital marketing trends, new technologies, and share insights with the rest of the team.

    Competency/Skill/Requirements

    • Bachelor’s Degree in any related field
    • Minimum of 3 years  experience in a similar role
    • Advanced skills in Excel Spreadsheets, MS Office and Financial Software applications
    • Outstanding presentation, reporting and communication skill
    • Strong organizational skills and attention to detail
    • Very strong analytical skills
    • Excellent communication skills
    • The ability to work in a fast-paced environment.
    • Excellent analytical, problem-solving and management skills.
    •  Exceptional negotiation and decision-making skills.
    • Effective communication skills.
    • Strong business acumen.
    • Detail-oriented.

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    Recruitment Consultant

    Location  (ISOLO , LAGOS)

    Description

    We are looking to employ a dedicated and experienced recruiting Consultant  to supervise our recruitment team and ensure that all recruiting operations run smoothly. The recruiting manager’s responsibilities include recommending suitable recruitment software that best meets our recruitment needs, educating the recruitment team on effective interviewing techniques, and managing our recruitment databases. You should also be able to prepare progress reports , and monitor  all recruiting campaigns. The recruiting manager should be able to make sound recruitment decisions as well as demonstrate excellent communication, management, and problem-solving skills.

    Responsibilities

    • Evaluating current recruiting procedures to determine whether they can be modified for increased efficiency and effectiveness.
    • Modifying current recruiting procedures or developing new procedures as needed.
    • Monitoring key recruitment metrics to identify and resolve issues affecting recruiting procedures.
    • Supervising and providing overall guidance to the recruitment team.
    • Evaluating the performance of the recruitment team.
    • Liaising with project manager to anticipate and plan for future recruitment needs.
    • Reviewing and selecting suitable job advertising options.
    • Conducting interviews with job applicants and creating a shortlist of suitable candidates.
    • Ensure a 90% success rate on all client recruitment briefs
    • Follow up on all needed accounts and monitor business development activities in the recruitment unit
    • Take responsibility for all incoming brief and he quality control of the brief.

    Competency/Skill/Requirements

    • Bachelor's degree in human resource management, business management, labor relations, or related field.
    • Proven experience working as a recruiting manager or handling recruitment as an HR manager or officer
    • Sound knowledge of labor legislation and HR practices.
    • Proficiency in all Microsoft Office applications as well as recruitment software.
    • At least 5 years experience in either an HR consulting firm or being fully in charge of a recruitment process in an HR department
    •  Team management experience is a Must•                                                
    • Between 32-35 years of age.

    go to method of application »

    HR Officer/Analyst

    Location  (Isolo, Lagos)

    Description

    We are looking for a skilled HR Officer responsible for providing support in the various human resources and functions, which include recruitment, staffing, training and development, performance monitoring and employee counseling to all our esteemed clients.

    Responsibilities

    • Preparing job descriptions, advertising vacant positions, and managing the employment process.
    • Orientating new employees and training existing employees.
    • Monitoring employee performance.
    • Ensuring that all employees are organized and satisfied in their work environment.
    • Implementing systematic staff development procedures.
    • Providing counseling on policies and procedures.
    • Ensuring meticulous implementation of payroll and benefits administration.
    • Communicating with staff about issues affecting their performance.
    • Ensuring accurate and proper record-keeping of employee information in electronic and digital format.
    • Outstanding presentation, reporting and communication skill
    • Proficiency in opera software package accounting software
    • Strong organizational skills and attention to detail
    • Very strong analytical skills and organizational
    • Excellent communication skills

    go to method of application »

    Head Chef

    Description

    Our client is a hospitality business in Abuja looking to fill the role of a Head Chef in their esteemed organization. The role occupier will ensure that the kitchen runs smoothly and all kitchen and restaurant staff adhere to safety regulations as well as organize food orders, oversee food preparation, cook and examine food plating and temperatures.

    Responsibilities

    • Ensure compliance with the organization’s approved inventory and stock management procedure i.e. inventory list, storage requirements, monthly stock reporting and sign off on requisition forms.
    • Conduct regular stock audits and establish controls to minimize food and supply wastage and theft. 
    • Evaluate food products to be sure quality standards are met.
    • Research on local and international dishes for inspiration in menu creation. 
    • Create / update menus bi-annually, for Management’s approval 
    • Collaborate with F & B for menu pricing.
    • Advise on and standardize menu portions.
    • Develop standard recipes and techniques for food preparation and presentation for consistency.
    • Streamline the food preparation process by maximizing the use of available kitchen equipment / resources
    • To avoid break down in operations, create a checklist for the regular, weekly or monthly servicing of kitchen equipment e.g. ovens, refrigerators, coffee machines, deep fryers, dish washers etc. 
    • Ensure the kitchen is cleaned and sanitized at least twice weekly
    • Ensure the kitchen is sufficiently staffed and all job roles are clearly defined and adequately covered.
    • Expose staff to other job roles for skill development and back up purposes.
    • Manage staff scheduling, keep track of shifts, especially on special days / occasions and in-house events to ensure the workflow is undisturbed. Ensure all key functions are covered in every shift
    • Train waiters on serving procedures and what to keep in mind about the dishes being served while they interact with customers.
    • Train staff to adhere to all safety, sanitation, food preparation, food storage and beverage control policies
    • Have a daily briefing with all staff at start of each shift with detailed check list of what must be observed e.g. food hygiene, safety and assignments 
    • Ensure staff are spotless in appearance within the kitchen, at meetings and during events
    • Monitor staff performance levels and report discrepancies to HR 
    • Ensure representatives from the kitchen attend all service lineups and meetings.
    • Cook and directly supervise food preparations; ensure they are done in accordance with best practice.
    • Make sure food items are stored in an orderly manner and under the proper conditions to avoid contamination and wastage.
    • The kitchen area and dining space should be pest free, hence, ensure regular pest control methods are undertaken.
    • Ensure the high standards of sanitation, cleanliness and safety are maintained throughout all kitchen areas at all times.
    • Create a checklist around food safety and hygiene requirements and send a weekly achievement report to HR
    • Prepare necessary data for applicable parts of the budget; projects annual food, labor and other costs and monitor actual financial results; take corrective action as necessary towards meeting financial goals.
    • In conjunction with F&B management team, maintain a high level of service principles in accordance with established standards.

    Competency/Skill/Requirements

    • 8 years’ experience and/or training; or equivalent combination of education and experience.  
    •  Culinary expertise
    • Conversant with the health and safety requirements of a kitchen.
    • A deep understanding of ingredients.
    • Knowledge and experience in menu planning and portion control
    • Ability to multitask.
    • Attention to details
    • Creativity
    •  Supervisory and organizational skills.

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    Chief Facilities Manager

    Description

    Our client in the hospitality business in Abuja seeks to hire a Chief Facilities Manager who will be responsible for the maintenance, upkeep and functionality of their buildings by conducting proactive and reactive maintenance. The Chief Facilities Manager will also ensure that the facilities meet legal requirements and health and safety standards.

    Responsibilities

    • Supervise and organize all engineering activities.  
    • Perform quality control checks, ensuring the safety and effectiveness or reliability of the facility equipment 
    • Organize preventive/corrective maintenance facilities and equipment, critical and non-critical alike.  
    • Prepare Annual Maintenance Plans
    • Submit monthly reports on the implementation status of the Annual Maintenance plan 
    • Notify executive management on any needed changes and deviations in the maintenance plan and  get approvals on adjustments that need to be made 
    • Monitor the asset register to ascertain current equipment/  assets in all apartments
    • Advise of phased replacements on a quarterly basis within a stipulated facility replacement budget
    • Prepare maintenance budgets on a monthly  basis and ensure there is timely approval to mitigate unneeded break down
    • Protect and improve the value of the organization’s assets and ensure that building, machinery and systems meet or exceed their expected life cycle.  
    • Follow and maintain the site-specific preventive maintenance and work order program.
    • Coordinate the in-house engineering team for regular repairs of any damaged equipment 
    • Demonstrate improvement from previous performance; suggest areas of improvements for service and operating efficiency. 
    • Immediately recognize system performance deficiencies and respond to operational and emergency situations.  
    • Ensure the availability of an adequate inventory of tools and other supplies to operate the building.  
    • Organize administrative functions related to site operations, such as a work orders and maintenance activities, budgets, ordering supplies, etc.  
    • Oversee janitorial, cleaning and gardening.
    • Conduct proactive, plumbing, carpentering, painting and swimming pool maintenance works 
    • Oversee the routine cleaning of sewage systems, ensure the health and safety protocols are observed thoroughly
    • Work with the outsourced refuse disposal companies to ensure that all refuse are routinely emptied
    • Scheduling both internal and external fumigation the facilities.
    • Supervise the maintenance of all generator’s.
    • Schedule the washing of the diesel tank.
    • Assist in the development of capital plans which would include planning for infrastructure upgrades, equipment replacements and building modifications to ensure the building’s future capabilities are maintained.  
    • Manage contracted service work at the property, including understanding and developing the scope of service, bidding, awarding and administering the contract duties.  
    • Prepare comprehensive weekly plans for all scheduled jobs and allocate manpower as required.
    • Work with the Construction Managers on capital improvement construction projects 
    • Ensure outsourced projects are properly supervised and signed off as completed.
    • Ensure in-house projects are executed in line with approved plans and best practice.
    • Monitor usage, servicing and maintenance of fire extinguishers, firefighting equipment and the alarm systems. 
    • Collaborate with Guest Relations to innovatively develop and update emergency systems and procedures to ensure the health and safety of guests and the staff.
    • Train staff on emergency procedures e.g. step by step use of fire extinguishers
    • Encourage and foster a team oriented environment through positive feedback.
    • Train members of the department as appropriate in new processes and procedures while ensuring compliance.
    • Develop power consumption plans and monitor implementation 
    • Work closely on all required parties to minimize power outage to the facility 
    • Explore alternate sources of power

    Competency/Skill/Requirements

    • University degree in engineering (mechanical or electrical) field a MUST; MSC will be an advantage.
    • Proficiency in MS Office, Outlook, Word, Excel and building automation systems.
    • 10+ years of general facilities management experience in a large facility or hotel.
    • 10+ years of project management experience in assets and maintenance.
    • Between 35-40 years of age.
    • Strong interpersonal skills.
    • Good communication skills, verbally and in writing 
    • Able to understand the engineering design and operational aspects of the building systems and equipment

    go to method of application »

    Business Development Manager

    Description

    A hospitality business in the heart of Abuja seeks to hire a Business Development Manager for the organization who will lead the business unit to identify, attract and acquire new businesses for the organization as well as maintain fruitful relationships with existing customers.

    Responsibilities

    • Maintain relationships with current clients ; build trust and long term relationships
    • Prospect and pursue new business opportunities from the company database
    • Actively convert customer enquiries into confirmed sales to develop future and repeat business for the profitability of the organization
    • Document all customer enquiries whether or not sales are made and give a report on how many of them were converted to sales
    • Attend networking events and follow up all contacts and leads immediately after event
    • Analyze and research potential business growth and opportunities from existing guests & create a prospect list for targeting.
    • Determine key requirements to enter new markets including undertaking marketing analysis, devising and implementing a sales and marketing strategy for the purpose of seeking out new business in all relevant sectors
    • Understand the target markets including industry, company, project, company contacts and which market strategies can be used to attract clients
    • Follow the latest industry trends, monitor competition in the industry and propose improvement strategies to Executive Management
    • Plan and prepare presentations and proposals  
    • Identify service offerings that would appeal to new clients
    • Communicate new product developments to prospective clients
    • Prepare and submit monthly reports on all clients visits, corporate and otherwise as well as projections for the next month
    • Provide management with feedback

    Competency/Skill/Requirements

    • Degree in Business Administration or its equivalent
    • Expertise in the use of modern technologies and social media technology 
    • 7-10 years’ experience in related field
    • Business management expertise
    • Outstanding customer service skills
    • People / Team management skills
    • Time management skills
    • Organizational skills 
    • Presentation skills
    • Communication skills (verbal and written)
    • Research skills
    • Ability to evaluate, appraise, cost, and consider business risks
    • Ability to develop business promotional plans and pursue them to completion
    • Ability to handle sensitive business information
    • Expertise in training and staff development

    go to method of application »

    Senior Front Office Executive

    Description 

    An esteemed client in the hospitality business in Abuja seeks to hire a Senior Front Office Executive who will supervise the day-to-day operations of the front office activities within the organization. He/she will be responsible for guest management, training and staff management as well as be partly responsible for revenues at the hotel.

    Responsibilities

    • Work to implement required Standard operating procedures  at the front office as approved by management 
    • Supervise staff and all front office activities including reservations, booking and check-in while ensuring the effectiveness of the process 
    • Train, cross-train, and re-train all front office personnel.
    • Participate in the selection of front office personnel.
    • Monitor work, schedules and shift roasters for the front office staff.
    • Supervise workload during shifts.
    • Evaluate the job performance of each front office employee.
    • Conduct regularly scheduled meetings of front office personnel.
    • Prepare performance reports related to front office.
    • Review daily front office work and activity reports generated by Night Audit. 
    • Review and complete credit limit report after gaining approvals from management.
    • Verify that accurate room status information is maintained and properly communicated.
    • Resolve guest problems quickly, efficiently, and courteously.
    • Routinely solicit for feedback from guests via the guest feedback process.
    • Submit weekly guest contact list regardless of whether or not sales was made.
    • Standardize existing promos and document them. 
    • Provide guests information about the offers and special deals
    • Send promo sales information to potential guests  
    • Submit monthly reports on the number of enquiries that were successfully converted to sales at the front office
    • Utilize the database of guest  accounts for telesales , email marketing and promo sales purposes
    • Ensure the updated with a minimum addition of 30-50 guests on a  monthly basis
    • Submit a report on the updated database on a monthly basis stating details of new additions and utilization.
    • Work within the allocated budget for the front office.
    • Uphold the apartment’s commitment to hospitality.
    • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. I.e. flash report, allowance etc.
    • Prepare revenue and occupancy forecasting.
    • Monitor high balance guest and take appropriate action.
    • Via the use of database analytics and review of feedback form, generate monthly reports on occupancy showing the number of first time guests, return visits and revived customer relationships.
    • Prepare and submit quarterly reports on guest segmentation, feedback and observation and proffer suggestions for process improvements.
    • Carry out periodic self-audits on the department to determine the implementation status of all approved improvement processes.
    • Ensure implementation of all apartments policies and house rules.
    • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
    • Ensure accurate input of data on opera to maximize its reporting value.
    • Maintain working relationship and communicate with all departments.
    • Document the procedures for checking if guests’ accounts are funded and the steps to follow if the accounts are not funded.
    • Maintain schedules showing the status of each guest’s account and update as required.
    • Check cashiers in and out and verify banks and deposits at the end of each shift.
    • Enforce all cash-handling, check-cashing, and credit policies.

    Competency/Skill/Requirements

    • A bachelor’s degree in hospitality or similar certification
    • A minimum of 5 years’ experience as a Front Office Manager
    • Good understanding of procedures and practices in the hospitality industry.
    • Proficiency in the use of Opera HS software is a MUST
    • Outstanding customer service skills
    • Complaint handling and conflict resolution skills
    • Good personal presentation and professionalism
    • Excellent written and verbal communication skills.
    • Strong organizational and time management skills.
    • The ability to provide exceptional customer service.
    • Good leadership and training abilities.

    go to method of application »

    Projects Officer

    Description

    Our client, a key player in the hospitality industry seeks to hire a Project Officer who will ensure that the organization’s interior design standards are maintained and all renovations, refurbishments and construction activities are completed in record time and within budget to the organization’s specifications and standards.

    Responsibilities

    • Establish and maintain the organization’s interior design policy and procedure standards.
    • Coordinate room standardization activities within approved budget and time lines
    • Develop budget conscious and strategic designs for Management’s approval
    • Ensure proper planning of all renovation / revamp work to ensure efficient use of human and material resources at the least possible cost
    • Plan and ensure timely execution of approved renovation / revamping plans.
    • Coordinate the engagement of contractors.
    • Collate and vet all documentation regulating contractor engagement, including invoicing and payment.
    • Actively review / check contractors ‘activities to ensure error-free deliverables.
    • Meet project deadlines. Communicate any obstacle well in advance so that corrective actions can be taken by other team members and Management.
    • Ensure the availability of tools and other supplies to attend to operational needs.
    • Take regular inventory of work materials and tools to avoid wastage
    • Prepare annual budgets for the unit.
    • Ensure prompt and accurate reporting of incidents and accidents through the appropriate channels
    • Document and comply with SOP, safety standards and procedures
    • Other duties as may be assigned

    Competency/Skill/Requirements

    • Bachelor’s Degree in Interior Design or similar.
    • At least 5 years’ experience in same similar role
    • Demonstrate expert knowledge in design trends and appropriate product application. 
    • Demonstrate expert knowledge on construction documentation.
    • Customer service skills
    • Complaint handling and conflict resolution
    • Organizational skills
    • Ability to multi-task
    • Communication skills (written and verbal)
    • Interpersonal skills
    • Presentation skills
    • Self-starter
    • Attention to details
    • Time management skills
    • Ability to work under pressure
    • Ability to work within a project team – delegating / managing
    • Expertise in layout, color, lighting and material selections.

    Method of Application

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