Food & Beverage Manager at Nicole Sinclair Consulting

Description

Our client in the hospitality business in Abuja seeks to hire a Food and Beverage Manager to manage all F&B operations of the business, ensuring the delivery of excellent guest experience. Their goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Responsibilities

• Manage service in all food and beverage assigned areas and events within budgeted guidelines and to the highest standards.
• Work with business manager to generate revenue through the several food outlets 
• Ensure dining rooms are well prepared and tables and chairs set, linens, glassware, etc. are properly positioned.
• Develop and implement routine checklist for waiters, room service staff and events to ensure food presentation standards are followed i.e. temperature, food care etc.
• Ensure uniformity in food presentation process in all service outlets.
• Ensure that all service staff are dressed in accordance with to the organization’s appearance standards
• Conduct monthly beverage inventories 
• Conduct quarterly china, glass and silverware inventories
• Generate requisition forms and keep filed documentation of all stock requested from the store.
• Maintain a file for all items received from the store
• Acquire feedback from members/guests and co-workers in order to ensure satisfaction and/or implement service improvement ideas
• Identify customers’ needs and respond proactively to all of their concerns
• Develop new concepts to ensure customer satisfaction and repeat business
• Maintain consistency of service by making sufficient preparation for all course events, large parties and reservations that may affect food and beverage service operations
• Ensure a pleasant dining experience by collaborating with Executive Chef in the creation of menus and menu pricing as requested
• Hire, manage and train staff in all technical and non-technical aspects of their role in line with the organization’s standards of quality and service
• Supervise all rooms service personnel
• Create, maintain and distribute weekly schedules for staff and communicate changes as appropriate to all
• Communicate with service and kitchen staff regarding reservations and/or special events
• Conduct pre-shift, pre-meal and/or pre-event meetings with all staff, as may be required
• Evaluate, supervise performance and mete out disciplinary actions as needed, in accordance with the organization’s policies and applicable laws
• Complete and administer employee performance appraisals
• Maximize food and beverage sales by identifying and targeting sales opportunities through marketing (i.e. promos and special events) and by training staff in “up-selling.
• Protect guests by training staff to adhere to all safety, sanitation, food preparation, food storage and beverage control policies
• Communicate and team well with other departments (i.e. Banquets, Golf, Tennis, Kitchen, etc.) ensuring appropriate staff levels for all events and ensuring assigned responsibilities are carried out.
• Handle employee relation issues and review incidents with the Human Resources Department.
• Control costs of all food and beverage products by assisting management, as requested, in purchasing, maintaining effective profit and loss controls
• Monitor labor costs following demand patterns, budget
• Maintain accurate daily and weekly details for service staff and process daily sales reports and other reports as requested

Competency/Skill/Requirements

• Culinary school diploma or degree in Food service management, BA, or related field is a MUST
• At least 5 years’ managerial experience in a similar position in a 3 or 4 star hotel/serviced apartment
• Proven food and beverage management experience
• Up to date with food and beverages trends and best practices
• Problem solving skills
• Communication skills (verbal and written)
• Leadership skills
• Guest oriented and service minded
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Proficiency in MS Office, Outlook, Word, Excel