Job Opportunities at Mercy Corps

Monitoring progress and evaluating results are key management functions in any performance-based management plan. Mercy Corps will need a Senior MEL Officer who will be responsible for Supporting and strengthening project monitoring, evaluation, and Learning (PMEL) procedures. H/She will conduct local field visits to project locations to verify proper use of monitoring tools, review all data feed in from field and report recommendations to MEL Manager, will be responsible for the management of M&E tools to track implementation performance in line with the logical framework. Promotion of knowledge sharing through the organization's operational processes to ensure seamless exchange of information across systems as well as actively seeking innovative MEL good practices for local operations; Oversee the data entry and analysis of data and ensure that data is verified for accuracy and inconsistencies are addressed.

Contribute to project reporting by consolidating data regarding progress toward project indicators. Design baseline and end-line surveys, including developing TORs, identifying consultants, training data collection teams, coordinating data entry and analysis, and writing reports. Provide technical assistance and capacity building to staff and partners in the implementation of M&E activities. Lead and conduct analysis of quantitative data as well as qualitative data on all project inputs, outputs, and outcomes - Advise on best M&E solutions to be adopted by the project staff in order to digitize data collection, analysis and reporting. - Prepare data visualization for reports and presentations that reflects planned versus achieved key activities.

Essential Job Responsibilities.

The specific duties and responsibilities of the position include, but are not limited to the following:

 PROJECT DESIGN AND PLANNING

• Provide technical support to the project in developing project level M&E systems that meet donor requirements and Mercy Corps minimum standards, as well as feed into a standardized countrywide M&E system and strategy.
• Development and roll out of project M&E Frameworks, guidelines, plans or tools to guide quality M&E in the projects.
• Support the program to design and conduct the baseline, mid-term, end-line survey, KAP and Impact Evaluation of project
• Support team to develop work plan, budget and review result measurement framework by tracking indicator progress and work plan
• Ensure GESI sensitive monitoring and evaluation process (for e.g.: ensure disaggregated data and information is regularly collected, analyzed and updated to monitor the progress of the project implementation, by closely working with other team members including GESI.

MONITORING AND EVALUATION (M&E)

• Regular review of M&E plans, data collection tools, reporting template and other documents such as results metrices, reporting templates etc., as may be necessary in close coordination with relevant colleagues or partners
• Develop M&E capacity building plan for partner staff as well as other technical staff. Implement the plan through different training, mentorship coaching, onsite support and sharing of information with partner team.
• Contribute to drafting the monthly, quarterly and annual report and help technical team by providing necessary data for reporting
• Develop data collection tools, protocol, and use digital data collection platform for data collection.
• Provide oversight and development of program databases, including migration of data from cloud-based aggregation platforms to internal databases.
• Design and implement quality checklist and monitoring tools for determining quality of project being delivered. Disseminate the findings from quality monitoring using dashboards for both internal and external users.
• Design and monitor survey related data collection methodology, data quality, reports and field work for regular surveys as well as during emergencies.
• Ensure routine monitoring information is systematically and regularly gathered for the reporting requirements
• Closely work with project and the partner staffs to ensure effective monitoring, evaluation and reporting of project deliverables
• Contribute to drafting the periodic internal and/or donor reports by providing M&E data and content thus ensuring the indicator achievement are against the target as per the result framework.
• Ensure the baseline and endline survey are carried out. Develop the tools for the study in line with the indicators of the project
• Conduct frequent visit to project areas – 50% of the time away from the home base DATA

MANAGEMENT

• Develop and implement data management plans
• Manage data entry by providing required capacity building training on mobile data collection
• Oversee and validate that the data management process being followed by project staff and partners
• Handle database and design suitable dashboard for information dissemination.
• Work as the focal person for the project to update MC Global Tola system
• Participate in the preparation and presentation of data, when applicable

CAPACITY BUILDING

• Build the capacity of all relevant team members, including partner team members, to develop and maintain an excellent M&E system and tools.
• Regularly conduct project site visits to provide hands-on training to field staff on how to capture and organize information for accurate documentation and reporting.

KNOWLEDGE MANAGEMENT AND REPORTING

• Assist the project team with timely and accurate data for reporting to donors.
• Assist to develop and implement project knowledge management plan, documentation, and communication plans/strategies.
• Provide technical support to the project team and partner staff to collect project learning’s and good practices.
• Support developing variety of communications and promotional materials including developing and editing success stories/case studies.
• Provide a central role of project documentation and prepare sharing documents for project stakeholders on timely manner.

FINANCE AND COMPLIANCE MANAGEMENT

• Support to create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.
• Support to build and/or maintain operational systems that ensure proper administrative support for programs.

INFLUENCE AND REPRESENTATION

• Manage good relationships with project stakeholders, including Government and Non-government officials, community institutions.
• Coordinate closely with, and the partner Project Officer and Supervisors to ensure upwards and downwards communication of developments in M&E related thinking.

SECURITY

• Ensure compliance with security procedures and policies as determined by country leadership, especially related to staff and partners’ security during emergency distributions, as well as digital information security related to digital emergency transactions.
• Contribute to creating a secure environment for team members.

Knowledge and Experience

• Bachelor’s degree in development studies/social works/communication/Sociology/Finance, Economics or relevant Disciplines.
• At least 3 years of M&E or relevant research experience for I/NGOs and development agencies.
• Proven ability to design both qualitative and quantitative data collection tools and provide relevant analysis and to build staff capacity in those areas.
• Statistics skills and experience working with statistical software strongly preferred.
• Willingness and ability to travel frequently to project villages, often in remote locations.
• Strong curiosity for understanding and working effectively within the complex cultural, political, security, and social environment of Northeast Nigeria.
• Knowledge and skills of participatory planning, monitoring and evaluation.
• Representational skills and proven ability to coordinate with and influence others
• Sound analytical capacity, documentation, and communication skills to communicate with internal and external audience.
• Ability to work independently and show initiative. Demonstrated attention to detail, ability to meet deadlines and work cooperatively with team members.
• Effective writing and organizational skills for report development, complete analyses and make presentations.
• Strong computer skills in MS Office programs.
• Sound judgment skill within agreed processes using a good understanding of the operating environment, project team and partners

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Location: 4 (Damaturu, Ngala, Dikwa and Konduga/Jere)

 General Position Summary

The Monitoring, Evaluation and Learning (MEL) Officer will work with the Mercy Corps program team as well as partner organizations to oversee and ensure the collection of quality MEL data for the program. The MEL Officer will be responsible for supporting the Senior MEL Officer to oversee the monitoring and data collection of programs, lead baseline, midterm, and end-line surveys. analyse data to provide insight to project team and contribute to report writing. S/he will ensure that performance monitoring and results reporting tools and processes across the entire program are in place. effectively implemented and well synchronized between the two program sites. The MEL officer will be an integral member of the program team learning and reflection processes, leading discussions on participant feedback.

Essential Job Responsibilities

STRATEGY & VISION

• Develop MEL Plan(s) for programs and proposals.
• Develop a system for reporting and validating program data (Excel, Tola, Access, etc. Work closely with the program teams and local partners, to ensure effective monitoring, evaluation and reporting of program activities and results.
• Coordinate reporting with partners. specifically tracking deadlines, ensuring adherence to monitoring formats and requirements. ensuring reporting quality and accuracy, and periodic report writing, editing, and submission.
• Compile progress against indicators and report back to the team according to the monitoring plan.
• Develop Data Quality Assessment Plan
• Perform spot checks on the team s data collected and reports each month.
• Actively participate in any additional evaluation MEL activities including but not limited to baseline surveys, mid-term, end-line surveys, evaluations, household surveys

PROGRAM MANAGEMENT

• Contribute to learning/research agenda.
• Build the capacity of all relevant team members to implement program monitoring tools, accurately enter program data into relevant databases, and enable them to develop excellent reports and other documents.
• Build the capacity of our local partner organizations through ongoing training and support on monitoring tools, entering program data into databases, the development of reports and other documents.
• Document lessons learned and success stories on the project.
• Ensure adherence to program management minimum standards in carrying out his/her dut1es adv1sing and supporting other staff 1n the same as required.
• Other duties as assigned.

SECURITY

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

ORGANIZATIONAL LEARNING

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Knowledge and Experience

• BA/S or equivalent, preferable in economics, statistics, business administration, public administration. international development or similar field.
• 1-3 years MEL experience.
• Fluent in both spoken and written English with good knowledge of Hausa and Kanuri.
• Previous experience working on EU or USAID funded programs preferred.
• Relevant experience in field survey/data collection techniques, data entry, data verification. analysis, and reporting.
• Good understanding and skills at data management.
• Strong computer literacy with a full knowledge of MS Office applications; knowledge of data science and programming is plus but not required.
• Strong team coordination. listening, and consensus building skills.

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General Position Summary

The Communications and Learning Officer will support Mercy Corps programs in Northeast Nigeria by documenting program implementation, capturing lessons learned, and producing communication products that demonstrate program impact.

Working closely with program teams and monitoring and evaluation staff, the officer will gather field-based insights, document beneficiary experiences, and translate program achievements into clear and compelling communication materials. The role will also support organizational learning by helping document best practices, program innovations, and operational lessons that can inform future programming. The Communications and Learning Officer will be based in Damaturu and will work closely with program teams across Yobe and Borno States while reporting to the Senior Communications and Learning Officer in Maiduguri.

Essential Job Responsibilities

PROGRAM DOCUMENTATION

• Document program activities and implementation processes through field visits, interviews, and observation.
• Capture beneficiary stories, testimonials, and community perspectives from program locations.
• Produce written documentation of program activities including success stories, human interest stories, and case studies.

COMMUNICATIONS AND CONTENT DEVELOPMENT

• Develop communication products that highlight Mercy Corps program achievements and impact.
• Support the preparation of communication materials for internal and external audiences including program updates, briefs, and reports.
• Ensure all communication materials adhere to Mercy Corps branding and visibility guidelines.

LEARNING AND KNOWLEDGE MANAGEMENT

• Support the documentation of lessons learned and best practices emerging from program implementation.
• Assist in organizing learning sessions, reflection meetings, and After Action Reviews.
• Contribute to knowledge-sharing efforts across program teams.

VISUAL DOCUMENTATION

• Capture and organize photographs documenting program activities and outcomes.
• Maintain a library of photos and communication materials for program use.
• Ensure ethical standards and informed consent procedures are followed when collecting visual content.

Collaboration with Program and MEL Teams

• Work closely with program staff to identify important stories and learning opportunities.
• Coordinate with Monitoring, Evaluation and Learning (MEL) teams to ensure communication products accurately reflect program data and results.

SECURITY

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

ORGANIZATIONAL LEARNING

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Knowledge and Experience

• Bachelor’s degree in Communications, Journalism, Development Studies, Social Sciences, or a related field.
• At least 3 years of professional experience in communications, documentation, or knowledge management within humanitarian or development programs.
• Demonstrated experience writing program stories, reports, or communication materials.
• Strong photography, videography, and design skills.
• Strong written and verbal communication skills in English.
• Experience conducting interviews and gathering field-based documentation.
• Ability to work collaboratively with multidisciplinary teams.
• Strong team coordination. listening, and consensus building skills.
• Fluency in Hausa.

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Location:  Dikwa, Konduga, Ngala LGAs, Borno State

General Position Summary

The Pharmacist Assistant is responsible for the storage, management, and supply chain of the nutrition and medical supplies, and supports the program field team to ensure timely and appropriate utilization.

Essential Job Responsibilities

STRATEGY & VISION

• Collaborate with other team members for effective integration between other services like Nutrition and health services
• Collaborate with Local authorities and other partners to harmonize different efforts for better impact and sustainability.
• Able to learn and update his/ her information or knowledge to adapt to the changing situation and context

PROGRAM MANAGEMENT

• Follow up and ensure timely procurements and delivery of nutrition and medical supplies according to plan.
• Ensure the presence of necessary store equipment/ items, and items are properly stored
• Monitor consumption of nutrition and medical supplies at OTP sites if required, support dispersers/ store keepers in preparation of monthly consumption reports.
• Ensure stock cards and drug/ nutrition supplies tracking registers are updated as well as waybills are well documented/filled and archived according to standard
• In liaison with the clinical Officer, draft nutrition and medical supplies distribution plans
• Conduct physical inventory for nutrition and medical supplies for Outpatient Therapeutic Program (OTPs) services.
• Prepare weekly summary reports of nutrition and medical supplies status and needs for each OTP site, submit supply requests based on consumption/ needs/ distribution plans and timely report any delays in delivery of suppli
• Prepare monthly nutrition and medical supplies consumption
• Report any irregularities in stock levels e. differences observed between bin cards and physically counted figures, damages etc.
• Assist to investigate losses where necessary, document findings, and submit reports to relevant
• Identify the training needs for dispersers and/ store keepers and liaise with line manager to conduct/ arrange the training for

FINANCE & COMPLIANCE MANAGEMENT

• Ensure compliance with donor and Mercy Corps regulations related to emergency

INFLUENCE & REPRESENTATION

• Communicate effectively to ensure overall project targets and donor obligations are

SECURITY

• Ensure compliance with security procedures and policies as determined by country

ORGANIZATIONAL LEARNING

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.
• Team members are expected to conduct themselves professionally and respect local laws, customs, and MC's policies, procedures, and values at all times and in all in-country

Knowledge and Experience

• Degree /Diploma in Pharmacy or relevant field
• Knowledge of policies and regulations pertaining to the management of medical drugs, nutritional supplies and
• Experience in the humanitarian field and health/nutrition
• Good knowledge/skills in Microsoft
• Fluency in Hausa, Kanuri will be considered as an added advantage
• Experience in logistics and supply chain

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Location: Ngala and Dikwa– Borno State

A Community Accountability and Reporting Mechanism (CARM) is an essential part of Mercy Corps' commitment to excellence and integrity, by providing individuals, organizations, local groups, and other stakeholders a means of raising concerns about potential staff misconduct or sharing feedback or programmatic activities (positive and negative) with Mercy Corps, independently from program operations. In the context of Nigeria, rolling out and implementing CARM will ensure that the Nigeria team will continue to uphold Mercy Corps' high standards of accountability.

The CARM Assistant will support CARM implementation primarily within the program in the deep field location. The successful candidate will divide his/her time between the continued establishment, maintenance, management, and adaptation of CARM implementation in WaSH and Nutrition projects.

Essential Job Responsibilities

Implementation & Program Quality:

• Support the implementation and adaptation of the Nigeria CARM strategy/operational manual in WaSH and Nutrition projects.
• Establish and manage program level feedback channels (helpdesk, suggestion boxes, community accountability community, community ambassadors, face-to-face).
• Log all feedback and responses in the CARM database.
• Refer sector specific feedback to appropriate channels for resolutions. Ensure all documents and actions taken are documented and feedback is given to the informants.
• Ensure feedbacks are closed within the appropriate timeframe.
• Support the creation and circulation of a weekly CARM report for relevant stakeholders, that presents CARM findings, successes, trends and tweaks to implementation processes, and adaptation as a result of feedback received.
• Support in the preparation of a weekly and/or as necessary status update on CARM for sector leads at field level as requested.
• Support in the development of work plans at the field level for the implementation of CARM.
• Conduct sensitization on CARM to community members. Ensure inclusive sensitization in all communities.
• Support the communications team and/or local partners in designing and disseminating appropriate communication materials that promote the use of feedback mechanisms or transparency (hotline business cards, distribution signs, community signs and banners, etc.).
• Conduct field visits, engage in CARM spot checks and trainings.
• Liaise with necessary units to support programs in encouraging community participation in needs assessments and project design.
• Support in the maintenance and organization of program CARM database, in coordination with the Country CARM team.
• Perform other duties and responsibilities as required that may be assigned from time by supervisor.

Capacity Building:

• Support with orientation sessions for field staff and other CARM stakeholders.
• Training of staff on receiving complaints and feedback and on community sensitization, particularly on informing communities and handling feedback on sensitive subjects of potential staff misconduct.

 Coordination:

• Collaborate with other actors to develop referral maps and mechanisms for communities where Mercy Corps implements programs.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times.

SECURITY

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Knowledge and Experience

• A minimum of NCE/OND or equivalent in relevant field. Proven (at least intermediate) report writing skills are required.
• 1-2 years of related work experience, preferably with an international or local Non- Governmental Organization (NGO).
• Excellent writing skills in English, languages such as Hausa and the LGA’s local languages is a plus. The ability to write reports at a native English level.
• Proven experience in data collection, data-entry, data/information management and analysis.
• Proven experience in developing or contributing to accountability frameworks, standard operating procedures (SOPs) for feedback mechanisms.
• Experience and/or training in handling sensitive information - Core Humanitarian Standards (CHS) training is an advantage, including Gender-Based Violence (GBV), Protection from Sexual Exploitation and Abuse (PSEA) and Child Protection knowledge and capacities.
• The ability to work closely in a team, be patient, adaptable, flexible, able to improvise and work in an environment that is often stressful and potentially volatile.
• Good interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels, considering cultural and language challenges. Tact and diplomacy are essential;
• Understanding of preventing sexual exploitation and abuse, child safeguarding and how other types of code of conduct issues may arise in CARM mechanisms and best practices for raising awareness of and responding to those concerns.

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Location: Damaturu, with responsibilities for Gujiba, Gulani, and Tarmuwa, with possible travel to other locations as required.

GENERAL POSITION SUMMARY

Reporting to the Senior Safety & Security Officer, the Safety and Security Officer will be responsible for the security analysis and strategic planning support required by the team within the geographical locale in which operations are situated. The Liaison & Safety Officer is responsible for ensuring security protocols are in place at the responsible field sites, maintaining security information networks, and assisting all the responsible personnel in operational, programming, security, and liaison activities. The post-holder will likewise be responsible for outreach and coordination to local NGO networks, as required, to support coordinated engagement work within the relevant geographical locale.

ESSENTIAL JOB FUNCTIONS.

 Security Analysis & Operational Security

• Work with the Senior Safety & Security Officer, Field Managers, Team Leader, and field teams to monitor the security environment in the designated areas of Nigeria, with particular focus on the program areas of operations.

• Stay informed (through media, social media, contacts, etc.) about the safety and security situation in Borno/Yobe daily.
• Liaise with security counterparts in other parts of the state and the country in order to understand how security situations in other areas affect
• Verify acquired information through secondary
• Maintain regular contact with field teams about the safety and security situation in their area
• Produce advisories (longer term), incident reports, security updates, and other work products as directed for Senior Safety & Security Officer review and dissemination to staff
• Produce immediate security advisories to be put out on various security channels to ensure staff safety
• Review staff movement to the field and advise to mitigate risks as necessary. Produce road assessments, etc., for dissemination to staff
• In conjunction with the Senior Safety & Security Officer, prepare and deliver relevant security training for relevant staff (i.e. guards, drivers, program staff, etc.)
• Vehicle & Staff Tracking: Track vehicle movements where and when required until the safe arrival at the destination. Give advice regarding road movement as needed prior to movement (i.e., identifying safe areas, sharing road assessment, etc.
• Provide initial analysis of relevant security development and communicate appropriately to the Senior Safety & Security Officer
• Update Local Area Security Plans, Contingency Plans, Security Bulletin Boards, and other documents on at least a quarterly basis or as directed by the Senior Safety & Security Officer. Ensure plans are shared with and disseminated to relevant staff.
• Supervise and monitor the activities of security guards to ensure compliance with MCN security policies and procedures.

Reporting:

• Daily Risk Ratings per location
• Monthly Go / No-Go for key roads and districts
• Incident Reports and Incident Log – always up to date (provide incident analysis for Senior Safety & Security Officer review)
• Risk Assessment – quarterly minimum
• Flash Reports – immediate dissemination of critical incidents in our area of work
• Weekly, Monthly, Quarterly, and Annual safety and security reports
• Prepare a weekly security brief and share with all staff in the meetings
• Be readily available at all times to the applicable field teams to give feedback on relevant security developments
• Alongside the relevant operational focal people, ensure that relevant staff members have and can use this equipment, including radios, satellite phones, fire extinguishers, etc., through regular training and orientations for new staff.
• Alongside the relevant operational focal people, conduct comprehensive security/risk assessment in potential new program/field sites in Borno-Yobe and elsewhere as directed by the Senior Safety & Security Officer.
• Work with the relevant program and operational focal people, as well as the Team Leader, on community acceptance messaging and other operational strategies in the area of operations in Borno-Yobe and other locations as directed.
• Gain movement security clearances through INSO-NIF-UNOCHA-UNDSS as

Liaison Activities

• Stay abreast of political developments and humanitarian trends in Nigeria, with an emphasis on the humanitarian crisis in the NE, informing the Senior Safety & Security Officer.
• Ensuring sufficient capacity and knowledge to support policy analysis and strategic planning around the humanitarian architecture and operational issues.
• Collaborate with the Operations Manager, Team Leader, and Senior Safety & Security Officer to act as the official representative at meetings with external engagement targets.
• Identify and liaise with external partners
• Develop a calendar of upcoming lobby opportunities to be tapped
• Liaise with leads from relevant international coordination structures
• Engage with peace-building and resilience working groups, through calling for meetings, drafting action-oriented meeting notes, supporting in sourcing for presenters, and developing agendas for the
• Ensure collaboration with the OCHA-chaired Humanitarian Communications Working

ACCOUNTABILITY TO BENEFICIARIES

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work.

Knowledge and Experience

• Bachelor's Degree in in Security Operations and Management / Criminology / Disaster Management / Public administration / International relations / Business or relevant field
• 2 - 5 years of security management experience with at least 3 years of security management experience with an INGO in NE is a must.
• Relevant work experience in policy analysis, influence, strategic planning, communications, research, media, data gathering, and/or information management
• Demonstrated capacity to develop and implement strategies with clear theories of change
• Excellent writing, editing, and analytical skills, and ability to formulate well-targeted strategic documents
• Ability to work independently in a fast-paced and often demanding environment
• Fluency in English required, with demonstrated writing skills
• Computer literacy in using Microsoft Office and email/internet.
• Demonstrated understanding of complex emergencies, related security concerns, and appropriate responses to such emergencies. Good context analysis skills.
• Excellent negotiation and representation skills and the ability to work comfortably with an ethnically diverse staff in a very sensitive environment.
• Effective skills in coordination, organization, and prioritization, as well as in Microsoft Office
• Demonstrated attention to detail, ability to follow procedures, meet deadlines, and work cooperatively with team members.
• Experience living and working in Nigeria, and experience in the Northeast
• Knowledge of Mercy Corps systems and procedures is highly
• English proficiency required; excellent written and oral
• Ability to speak Hausa or Kanuri and any other North East local languages (desired but not

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Location: Maiduguri(1), Yobe (1) 

Program / Department Summary

• With the insurgency affecting Northeast Nigeria and displacing millions of people, Mercy Corps is to implement a multi-sector response that covers Nutrition, Food assistance, Agriculture, WASH, Shelter and Protection to support the conflict-affected population.
• The nutrition response supports both nutrition sensitive and specific interventions that contribute to prevention, detection and management of malnutrition.

These include: 

• Promotion of Maternal, Infant, Young Child Nutrition (via support groups, one-to-one counselling and community wide SBC for IYCF);
•  Provision of supplemental Nutrition Assistance i.e. distribution of Fresh Food Vouchers, backyard gardening and poultry production aiming at improving dietary diversity among targeted households;
•  Nutrition surveillance activities i.e. community nutrition screening, nutrition surveys and assessments aiming at monitoring the nutrition situation of targeted vulnerable individuals;
• Management of children with uncomplicated Severe Acute Malnutrition (SAM) through established Outpatient
• Therapeutic Program (OTP) services, as well as support referral and follow-up of SAM patients with medical complications to Stabilization Centers (SCs) and children with Moderate Acute malnutrition (MAM) to Targeted Supplementary Feeding Program (TSFP).

General Position Summary

• Support in the good implementation and monitoring of the nutrition projects in collaboration with the Nutrition Program Manager.
• Ensure that agreed activities and procedures are regularly and timely performed by Nutrition teams.
• Participate actively in the supervision of nutrition activities through checklists, observations, and reports to the Nutrition Program Manager.
• Supervise monthly planning and action plan within the OTP/TSFP facilities.
• Assist the Nutrition Program Manager in the development of new interventions and/or adjustment of current interventions.

Essential Job Responsibilities
Strategy & Vision:

• Participate in developing strategic partnerships with the private sector and Government counterparts that enhance sustainable nutrition outcomes.
• Contribute to and support in carrying out analysis of the nutrition situation within targeted areas and identify opportunities to enhance nutrition outcomes within the project scope.
• Participate in technical assessments, surveys, research etc. to monitor evolving needs, facilitate learning and relevant adjustments in programming.
• Develop fact sheets, briefers, and other materials on nutrition to expand communication and advocacy.

Technical / Administrative, Program Quality and Implementation:

• Support the startup/ongoing nutrition-specific and nutrition-sensitive activities i.e., Promotion of Maternal, Infant and Young Child Nutrition in an emergency, b). Supplemental Nutrition Assistance c). CMAM services and d). integration of nutrition in other sectors especially WASH.
• Follow up the activities, evaluate the quality, identify gaps and in liaison with the Technical Advisor develop action plans to improve service delivery
• Participate in developing nutrition sector-specific technical strategies, approaches, tools and detailed implementation plans.
• Ensure program implementation is on time, target, and budget, using effective M&E systems to reach desired impacts.
• Consolidate and follow up nutrition program procurements and ensure the process follows MC policy and periodically evaluate and update project procurement and supply needs.
• Consolidates monthly/ quarterly financial forecasts in line with the detailed project activity plan/Monthly activity plans and follows up with Program Directors.
• Ensure the timely production/compilation/ consolidation of the monthly activity reports and technical reports from the field and provide feedback when needed.
• Provide input to fact sheets, briefers, and other materials on nutrition to expand communication and advocacy.
• Conduct field visits and actively participate in program monitoring and evaluation including baselines, end lines, midterm reviews and lesson learning exercises.
• Closely collaborate with other sector teams to ensure an integrated Nutrition approach internally with MC sectors and externally with complementary activities implemented by other nutrition actors.

Team Management:

• Manage the officers with effective guidance and adequate support
• Ensure the implementation of good team management practices with supervisors/team leader
• Follow up on staff schedules, annual leave and attendance sheets in accordance with HR procedures
• Manage the recruitment of new staff in collaboration with supervisors Nutrition Program Manager
• Draw- up Job descriptions as needed, in collaboration with the Health and Nutrition Program Manager
• Ensure that the nutrition team is respecting Mercy Corps rules and inform the Nutrition Program Manager of any disrespect of the rules.
• Ensure the security rules in the field are respected, the safety of the field officers is guaranteed and the regular communication with the security focal person is maintained

Influence & Representation:

• Participate in both internal and external field level technical meetings and coordination.
• Ensure strong coordination with the various program sector leads and other partners and provide regular feedback and updates on nutrition activities.
• Develop new and manage existing relationships with nutrition stakeholders in the areas of operation and potential collaborators for project nutrition activities.

Finance & Compliance Management:

• Ensure compliance with donor and Mercy Corps regulations related to emergency programming.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Orangizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Knowledge and Experience

• Preferably, a Bachelor’s or Masters’ Degree in Nutrition and Health.
• Minimum of 5 years experience in nutrition programming – CMAM experience is a MUST.
• Hands-on experience in designing, planning, implementing, and evaluating nutritional behavioural interventions is highly desirable.
• Knowledge of nutrition and food security issues in Northeast Nigeria
• Excellent analytical, written, and oral communication skills.
• Strong interpersonal skills and ability to work as part of a team, including cross-cultural teams.
• Able to communicate in English, Kanuri and Hausa.

Supervisory Responsibilities: 

• Program Nutrition Officers and Clinical Officers.

Accountability:

• Reports Directly to: Nutrition Program Manager
• Works Directly with: Program Directors, Field level Nutrition team, WASH team, CASH team, MEL team, and operations staff (including finance and operations).

Success Factors

• The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building. S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC.
• We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to always adhere to the Mercy Corps Code of Conduct Policies and values. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.