Job Opportunities at GVA Partners Limited

Our client requires the service of a highly skilled sales and marketing officer. The successful candidate must be able to give detailed information about the product specifications and ways in which they could meet customer’s needs.

JOB OBJECTIVES

SALES: negotiating a commercial agreement to the benefit of both the customer and supplier

POST SALES (or after sales): providing the support for products and services

ROLES & RESPONSIILITIES

• Assesses client needs and makes recommendations, including products and service packages
• Prepares sales visits and presentations to pitch product, service, and combination packages to clients
• Demonstrates products and services to highlight product benefits.
• Negotiates sales, package discounts, and long-term contracts with clients
• Establishes sales goals and implements a plan to meet those goals.
• Tracks progress toward goals and documents sales performance.
• Becomes fluent in all products and services offered through testing, demonstrations, and research.
• Answers questions, describes benefits, and discusses pros and cons of various competing products or services.
• Gains familiarity with the financial services industry and stays updated on trends and innovative products.
• Creates marketing literature and web-based features to promote products and sales.
• Other roles as may be assigned by the Head, Business Development.

ATTRIBUTES

• High level attention to details
• Innovation and creativity
• Customer focus
• Decisiveness
• Influence and persuasion
• Leadership
• Result orientation
• Critical & visionary thinking
• Should have wide business breadth
• Good negotiation skills

EXPERIENCE

Minimum of 5 years post qualification experience with at least 3 years in sales and marketing in an IT specialized organization

QUALIFICATIONS

• 1ST degree from a reputable university in any relevant degree
• Masters with  a specialization in marketing/computer related course (relevant related course will be an added advantage

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An exciting opportunity exists for a dynamic and talented IT Project Manager to join a dynamic project team.  The resource shall be responsible for:

• Overseeing and managing the Project Based Services engagements.
• Candidate must be able to proactively work to set customer expectation to assure a smooth project including project timeline, client requirements, and critical dependencies.
• Candidate must possess strong financial skills with strong attention to detail.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Required to oversee projects. This role originates in the Plan Phase and extend through the Deployment Phase of the Project Management Governance Process; Oversight of Project from Concept Phase through Deployment via other Project Managers
• Decompose projects into time-phased elements and prioritize key deliverables; Assumes full accountability for overall success of a project through deployment.
• Define project goals and objectives; Identify customer requirements; Identify resource requirements; Develop project budget; Track incurred and projected expenses against program plan and report to management.
• Prioritize resource allocation; Assist with resource negotiation; Manage cost/schedule/resource variances
• Produce project documentation; Establish/maintain project information system; Monitor and control project
• Develop and be accountable for the overall project plan; Ensure resources are committed and engaged for all project phases
• Primary function of role is translating customer IT services requirements into customer solutions/contracts that secure customer loyalty, drive acceptable profit margins and are delivered with fidelity
• Role requires strong project management skills and leadership in a dynamic and deadline driven environment
• Required to qualify and develop a solution that is mutually acceptable to the client and the company
• Liaise closely with pricing analysts to ensure operational commitments are translated accurately into cost assumptions
• Provide sales team with technical and service presales support; Prepare and deliver services presentations to current and prospective customers
• Negotiates directly with customers and contractors
• Certifications and proficiency in Technology and Telecom fields of knowledge. Cisco wireless certifications are an asset.
• Ensures the program meet established time, cost, technical and customer objectives

QUALIFICATIONS:

• 10 years of related experience in customer facing, technology deployment and support environment
• 7 years in Project Management and strong experience in working with a Financial Institution
• Bachelor’s degree in any field (Minimum 2:2)
• Ability to work under tight timelines in a demanding environment
• Excellent verbal and written communication skills
• Excellent presentation skills
• Strong leadership skills
• Ability to work closely with the Business Leaders, IT Partners, and peers for the project, the customer and the development/implementation team within a Project Team environment – both internal to NCR and external with the customer.
• Interface with multiple business functions and organizations, as well as multiple specialists, in defining, producing and managing plans for successful project delivery
• Ability to lead/coordinate a cross-functional team, ensuring that projects meet defined scope, time, cost and quality constraints
• Ability to deal with organizational influences, ambiguity and continuous change

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Our Client requires a dynamic ITIL SERVICE MANAGER who will work on;

Integrating IT Release management activities into the overall project and demand management plan.
Driving faster adoption, greater ultimate utilization and higher proficiency on the Releases impacting the business.

RESPONSIBILITIES

• Innovative approaches to the analysis of information and generation of useful information from it.
• The Service Management Manager will also be a critical resource in the duty roster, not only to help identify and implement improvements in the Incident Response process, but act as a a duty manager and on-call at times based on a defined schedule to support service disruptions and degradation.
• As the Service Management Manager, the individual will be responsible for ensuring the current ITIL processes are properly implemented by working with existing process owners to provide guidance and insight into process expectations and provide constructive and actionable feedback.
• Identify improvement areas in the project delivery cycle and implement lessons learnt following project closure
• Ensure adherence to and alignment with change management process
• Conduct post implementation reviews for all products and services, maintaining an updated tracker for all identified issues while ensuring prompt resolution within agreed SLAs
• Evaluate, prioritize multiple clients’ needs internal and external of the business.
• Keep abreast of business process changes and communicate these to all stakeholders
• Uses and applies service management and ITIL principles, theories, and concepts to manage and provide solutions to more complex and multi-dimensional problems.
• Well-versed with working with outsourced service desk and application support teams to leverage and develop processes to continuously identify opportunities to drive processes to L1 and L2 support activities
• -Ability to manage and coordinate day-to-day service management operations and work closely with various stakeholders to ensure issues are addressed in timely fashion & in accordance to user expectations

EXPERIENCE

• Candidate must have experience in service transitioning, solution delivery, capacity management and release management
• Candidate should have experience in moving software into production
• Experience in a medium organization
• Experience IT Service Support and Delivery Experience
• Experience in governance of enterprise information systems
• Project management Experience
• Experience working with a range of service
• Provides Understanding of service delivery and service support environments

JOB REQUIREMENTS

• First degree in any relevant degree
• Practitioner Certificate in ITIL – IT Service Transition or equivalent certification (MUST)
• BANKING SERVICE MANAGEMENT experience
• Minimum of 3 years’ experience in area of specialization with experience working with people

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The ITAM specialist will support the IT Operations organization with ordering of IT hardware and software, as well as manage processes, strategies, and technologies that support a full lifecycle approach to managing all assets of our corporate infrastructure. IT Asset Management covers a wide spectrum of responsibility, including aiding with asset requests, approvals, procurement, receipt, setup, installation, repairs, changes, upgrades, moves, analysis, and disposal of assets.

Job Description

• Possess an understanding of various software licensing models and software contract terms
• Plan, monitor, and record hardware assets and/or software license to make sure they complied with vendor contracts in different software tools
• Responsible for managing lifecycle of hardware and software models in the DML right from their introduction to their retirement
• Manage activities concerning license compliance audits to be able to answer to requests from software editors effectively
• Possess an understanding of the various types of current IT Hardware technologies (network switches, routers, firewalls, appliances, servers, storage arrays, desktop/notebooks and various types of IT components and peripherals)
• Proficiency with office productivity software (MS Office Suite, including Excel to review large data sets) and SharePoint Preferences Familiar with and experienced in the taking of Enterprise inventories, including techniques such as scanning, ongoing electronic inventory tracking.
• Experience with HP Asset Center preferred Fundamental understanding of ITIL and IT Service Management (ITSM) methodology
• A Bachelors degree in Information Technology or a related discipline, or equivalent work experience IT Asset Management industry certification(s) highly desired
• Strong verbal and written communications skills, position-appropriate mentoring/leadership abilities, ability to quickly master new systems and/or processes, capacity to stay organized while managing competing priorities, and a deep customer service orientation, both internally and externally.

Experience

• Candidate should have experience in software development
• Strong knowledge of IT software and hardware as well as five or more years’ experience working as an IT asset analyst
• Strong knowledge of IT Service Management processes, as well as experience with Discovery tool
• Possess Bachelor’s degree in information technology, computer science, or business administration, or in other related field