Job Opportunities at Domeo Resources International

Job Summary:

The Room Attendant is responsible for maintaining cleanliness and orderliness in guest rooms and public areas of the facility to ensure a comfortable, hygienic, and welcoming environment. The role involves cleaning, organizing, and restocking supplies while adhering to hotel or facility standards.

Key Responsibilities:

• Clean and tidy guest rooms, bathrooms, and public areas following established procedures and standards.
• Make beds, change linens, and replenish towels and amenities as required.
• Ensure rooms are well-stocked with necessary supplies (soap, shampoo, coffee, etc.).
• Report any maintenance issues, damages, or safety hazards to the supervisor promptly.
• Follow proper cleaning protocols and use cleaning equipment safely and effectively.
• Respond courteously to guest requests and inquiries, providing excellent customer service.
• Maintain inventory of cleaning supplies and linens and report shortages.
• Adhere to all health, safety, and hygiene regulations.

Qualifications:

• Minimum of 1 year experience in housekeeping, preferably in a hotel, serviced apartment, or similar setting.
• Ability to work efficiently with attention to detail.
• Good physical stamina and the ability to handle cleaning equipment and supplies.
• Basic communication skills in [local language/English].
• Reliability, honesty, and professionalism.

Skills & Attributes:

• Time management and organization skills.
• Team player with a positive attitude.
• Guest-focused and responsive to instructions.
• Knowledge of cleaning chemicals and safe handling practices.

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Main Function    

The Night Auditor / Duty Supervisor oversees overnight hotel operations, ensuring security, guest satisfaction, and accurate financial reconciliation. This role combines supervisory responsibilities with auditing duties, maintaining operational continuity and exceptional service standards during nighttime hours. The position is essential to delivering a seamless luxury guest experience around the clock.    

Role Responsibilities    

Guest Experience & Night Service Excellence

• Provide warm, professional service to guests throughout the night.
• Handle late arrivals, early departures, and special guest requests.
• Resolve guest concerns efficiently with a calm and service-oriented approach.

Night Operations & Duty Oversight

• Supervise all overnight front-office functions, ensuring smooth operations.
• Monitor lobby and hotel activity, coordinating with security and housekeeping.
• Conduct regular property walks to ensure safety, cleanliness, and proper ambience.

Financial & Audit Responsibilities

• Complete daily financial audit, balancing revenue, payments, room charges, and reports.
• Verify accuracy of postings, transactions, and PMS records.
• Prepare night audit summaries and handover reports for management.

Staff Coordination & Supervision

• Oversee night-shift staff; ensure readiness, professionalism, and adherence to standards.
• Support staff with training on procedures, systems, and guest service expectations.
• Coordinate cross-department communication for any overnight issues.

Administration & Reporting

• Prepare incident reports, operational logs, and guest feedback documentation.
• Update reservations, guest profiles, and billing details as needed.
• Ensure accurate completion and filing of all audit and duty records.

Safety, Security & Emergency Response

• Enforce hotel safety, security, and emergency protocols.
• Liaise with security to manage incidents or safety concerns.
• Serve as the primary overnight contact for guest and staff emergencies.

Qualifications and Requirements    

Education and Certifications

• Bachelor’s degree in Hospitality Management, Accounting, Business Administration, or a related field.
• Additional certification in hotel operations or financial auditing is an advantage.

Experience

• Minimum of 3–5 years’ experience in hotel front office operations.
• Night audit or duty supervisor experience in a luxury hotel preferred.
• Strong experience with hotel PMS and night audit procedures.

Skills    

Guest-Centric Service

• Polished communication and interpersonal skills.
• Strong ability to remain calm and attentive in a low‑staff, high‑responsibility environment.

Audit & Technical Proficiency

• Strong numerical accuracy and financial reconciliation skills.
• Proficiency with PMS, POS systems, and reporting tools.

Leadership & Team Support

• Ability to supervise staff and manage hotel operations independently overnight.
• Strong organisational skills and decision-making capability.

Professionalism & Problem-Solving

• Resourceful, composed under pressure, and effective in conflict resolution.
• Adept at managing guest issues, property incidents, and unexpected situations.

Safety & Compliance Awareness

• Solid understanding of hotel safety protocols and emergency procedures.
• Commitment to maintaining high service, security, and cleanliness standards.

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Main Function    

The Concierge is responsible for delivering highly personalised services and memorable guest experiences that reflect the hotel’s luxury standards. This role manages guest requests, reservations, transportation, local recommendations, and special arrangements while ensuring discretion, professionalism, and exceptional service at all times.    

Role Responsibilities    

Guest Experience & Personalised Service

• Welcome guests warmly and assist with any inquiries or special requests.
• Provide expert recommendations on dining, entertainment, cultural attractions, and local experiences.
• Arrange reservations, tickets, guided tours, and bespoke guest itineraries.
• Deliver VIP services including personalised greetings, amenities coordination, and discreet handling of high-profile guests.

Concierge Services & Coordination

• Handle transportation requests, including airport transfers, luxury car hire, chauffeur services, and taxi bookings.
• Assist with luggage storage, parcel handling, and special deliveries.
• Maintain updated information on local events, attractions, restaurants, and services..

Lobby & Guest Flow Management

• Support overall lobby ambience by maintaining a warm, elegant, and organised front-of-house environment.
• Collaborate with the front desk, bell team, and security to ensure smooth guest flow and safety.
• Proactively approach guests to offer assistance and elevate service touches.

Administrative & Communication Duties

• Maintain accurate records of guest requests, bookings, and concierge logs.
• Update guest profiles in the PMS with preferences and service notes.
• Communicate relevant information to departments involved in guest arrangements.

Guest Relationship Management

• Build rapport and long-term relationships with returning guests.
• Anticipate needs by understanding guest preferences and travel patterns.
• Follow up on requests to ensure satisfaction and provide seamless service experiences.

Safety, Security & Professional Conduct

• Uphold luxury grooming and etiquette standards at all times.
• Maintain confidentiality and protect guest privacy.
• Ensure adherence to hotel safety and emergency protocols.

Qualifications and Requirements    

Education and Certifications

• Diploma or degree in Hospitality, Tourism, Business Administration, or related field.
• Additional certifications in customer service or hospitality are an advantage.

Experience

• Minimum of 2–3 years’ experience in concierge or guest relations roles.
• Experience in a luxury hotel setting strongly preferred.
• Familiarity with local attractions, dining, entertainment, and transportation networks.

Skills    

Guest-Centric Service

• Exceptional communication, interpersonal, and presentation skills.
• Warm, polished, and proactive service style.

Local Expertise & Resourcefulness

• Strong knowledge of the local area, cultural sites, events, and premium service providers.
• Ability to secure high-demand reservations and tailor experiences.

Professionalism & Problem-Solving

• Calm, diplomatic, and solution-focused.
• Skilled at handling diverse guest personalities and complex requests.

Organisational & Coordination Skills

• Ability to manage multiple requests simultaneously with high accuracy.
• Strong administrative and communication skills.

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Main Function    

The Guest Relations / Reservations Officer ensures exceptional guest experiences by managing personalised guest interactions and handling reservation processes with precision and luxury service standards. This role is responsible for welcoming VIP guests, managing pre-arrival communication, coordinating special requests, and ensuring accurate reservation handling to optimise occupancy and guest satisfaction.    

Role Responsibilities    

Guest Relations

• Welcome guests warmly upon arrival, ensuring a personalised and seamless experience.
• Manage VIP arrivals, in-room check-ins, special amenities, and personalised service touches.
• Handle guest concerns proactively, ensuring efficient resolution and positive service recovery.
• Maintain ongoing communication with guests throughout their stay to anticipate needs.

Reservations Responsibilities

• Manage daily reservations via phone, email, online channels, and travel partners.
• Ensure accuracy in room bookings, rate codes, payment details, and guest profiles in PMS.
• Provide guests with information on room types, packages, promotions, and hotel facilities.
• Coordinate pre-arrival arrangements, including transport, special occasions, and room preferences.

Communication & Coordination

• Liaise with front desk, housekeeping, F&B, and concierge to deliver personalised guest experiences.
• Ensure all special requests and VIP details are communicated and executed flawlessly.
• Collaborate with sales and revenue teams regarding group bookings and corporate clients.

Administration & Reporting

• Maintain accurate reservation records, daily arrival lists, and guest preference logs.
• Prepare reports on occupancy, booking trends, and guest feedback when required.
• Update guest history and preference profiles to support personalised future stays.

Lobby & Guest Experience Support

• Assist with guest check-ins, check-outs, and lobby presence during peak periods.
• Ensure the guest relations desk and lobby area remain elegant, organised, and welcoming.

Brand Standards, Grooming & Compliance

• Uphold luxury service standards, grooming expectations, and etiquette at all times.
• Maintain guest confidentiality and comply with data privacy regulations.
• Follow hotel safety, health, and emergency procedures.

Qualifications and Requirements    

Education and Certifications

• Degree in Hospitality, Tourism, Business Administration, or related field.
• Additional certifications in customer service or reservations management are an advantage.

Experience

• Minimum of 2–3 years\' experience in guest relations or reservations roles within hospitality.
• Experience in a luxury hotel is highly preferred.
• Familiarity with reservation platforms, OTA systems, and hotel PMS.

Skills    

Guest-Centric Service

• Exceptional communication, interpersonal, and relationship-building skills.
• Strong ability to personalise guest experiences and anticipate needs.

Technical & Reservations Competence

• Proficiency in hotel PMS, channel managers, and booking systems.
• Strong accuracy and attention to detail in reservations processing.

Professionalism & Problem-Solving

• Calm, polished, and solution-oriented demeanour.
• Strong decision-making skills and ability to handle guest concerns discreetly.

Organisational & Coordination Skills

• Ability to manage multiple tasks simultaneously in a fast-paced luxury environment.
• Excellent planning, follow-up, and administrative skills.

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Direct Reports: Receptionist, Guest Relations Officers, Concierge, Bell/Porter Staff, Front Office Supervisor    

Main Function    

The Front Office Manager ensures exceptional guest experiences through world‑class service delivery, operational excellence, and refined hospitality standards. This role oversees all front‑of‑house functions, including guest reception, concierge services, lobby management, staff coordination, and guest satisfaction. The position plays a pivotal role in maintaining the luxury brand’s reputation for elegance, efficiency, and personalised service.    

Role Responsibilities    

Guest Experience & Service Management

• Ensure every guest is welcomed with warmth, professionalism, and an elevated sense of luxury.
• Oversee check‑in, check‑out, VIP handling, and guest relations to guarantee seamless experiences.
• Monitor guest satisfaction scores and implement service improvement initiatives.

Front Office Operations Management

• Coordinate concierge service,s including transportation, reservations, and guest requests.
• Oversee special arrangements for VIPs, dignitaries, and high‑profile guests.

Team Leadership & Staff Development

• Lead, train, and mentor all front‑office staff to uphold luxury hospitality standards.
• Manage staff scheduling, performance evaluations, and grooming compliance.
• Foster a culture of professionalism, accountability, and exceptional service.

Administrative Responsibilities

• Review daily revenue reports, room occupancy data, and front-office transactions.
• Ensure accurate billing, cash handling, and financial reconciliation.
• Maintain records, operational logs, and guest feedback reports.

Facilities, Ambience & Safety Compliance

• Oversee the presentation and functionality of the lobby and reception areas.
• Coordinate with housekeeping, engineering, and security for timely issue resolution.
• Ensure compliance with hygiene, health, and safety standards.

Qualifications and Requirements    

Education and Certifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Professional hospitality certifications are an added advantage.

Experience

• Minimum of 4–6 years front office experience in a luxury hotel setting.
• At least 2 years in a supervisory or managerial role within hospitality.
• Experience managing VIP services and high‑profile clientele preferred.

Skills    

Guest-Centric Service

• Exceptional communication and interpersonal skills with a polished demeanour.
• Strong aptitude for anticipatory guest support.

Operational Proficiency

• Strong command of hotel management systems (PMS), reservations platforms, and CRM tools.
• Competence in reporting, resource coordination, and process optimization.

Team Leadership

• Proven ability to supervise, motivate, and develop front-office teams.
• Strong organisational skills and ability to manage multiple operational priorities.

Problem-Solving & Adaptability

• Calm, resourceful, and solution‑oriented in fast‑paced environments.
• Excellent judgment, discretion, and conflict‑resolution ability.

Health & Safety Awareness

• Knowledge of hospitality safety standards, protocols, and regulatory obligations.
• Commitment to maintaining premium service quality and compliance.

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Direct Reports: Receptionist, Guest Relations/Reservation Officer    

Main Function    

The Front Office Supervisor supports the Front Office Manager in ensuring smooth and efficient front desk operations, while upholding exceptional standards of luxury hospitality. This role oversees daily guest interactions, staff coordination, lobby presentation, and service delivery to guarantee every guest receives a refined, seamless, and memorable experience.    

Role Responsibilities    

Guest Experience & Service Management

• Welcome guests warmly and maintain high professional standards at all touchpoints.
• Supervise check-ins, check-outs, guest inquiries, and concierge support.
• Handle escalated guest issues promptly, ensuring satisfaction and positive recovery.

Front Office Operations Oversight

• Monitor front desk workflow, guest traffic, and lobby activity to ensure operational efficiency.
• Ensure adherence to luxury service protocols, grooming standards, and brand guidelines.
• Support special arrangements for VIPs, dignitaries, and returning guests.

Staff Coordination & Supervision

• Supervise daily front-office team duties, ensuring punctuality, professionalism, and readiness.
• Assist in training, coaching, and onboarding new front-desk employees.
• Provide feedback to staff and support performance evaluations.

Administrative & Reporting Duties

• Review and verify daily front desk transactions, logs, and shift reports.
• Ensure accuracy in billing, reservations updates, guest profiles, and PMS entries.
• Communicate relevant operational information to the Front Office Manager.

Facilities, Ambience & Safety Compliance

• Maintain an immaculate lobby environment, ensuring elegance and functionality.
• Coordinate with housekeeping, security, and engineering for timely issue resolution.
• Enforce compliance with safety, hygiene, and health regulations.

Qualifications and Requirements    

Education and Certifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Professional hospitality or customer service certifications are an added advantage.

Experience

• Minimum of 3–4 years front office experience in a luxury hotel setting.
• At least 1 year in a supervisory or senior front desk role preferred.

Skills    

Guest-Centric Service

• Excellent communication, interpersonal, and etiquette standards.
• Strong ability to anticipate guest needs and personalise experiences

Operational & Technical Proficiency

• Knowledge of hotel property management systems (PMS) and reservation tools.
• Competence in handling billing, reporting, and daily administrative tasks.

Leadership & Team Support

• Ability to supervise, guide, and motivate a front-office team.
• Strong organisational skills and initiative in solving operational challenges.

Professionalism & Problem-Solving

• Resourceful, calm, and composed under pressure.
• Skilled in conflict resolution and service recovery.

Health, Safety & Compliance Awareness

• Understanding of hotel safety, security, and hygiene protocols.
• Commitment to upholding high service and cleanliness standards.

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Main Function    

The Receptionist serves as the first point of contact for all guests, ensuring that every interaction reflects the hotel’s luxury service standards. This role is responsible for guest check‑ins, check‑outs, inquiries, reservations assistance, and maintaining an elegant and welcoming front desk environment. The Receptionist plays a key role in delivering seamless, memorable, and personalised guest experiences.    

Role Responsibilities    

Guest Experience & Service Excellence

• Welcome guests with warmth, professionalism, and a polished demeanour.
• Handle check‑ins, check‑outs, room assignments, and guest inquiries efficiently.
• Provide personalised assistance for guest needs, special requests, and local information.
• Maintain elevated service etiquette reflective of a luxury hospitality environment.

Front Desk Operations

• Manage incoming calls, emails, and in‑person queries promptly and courteously.
• Ensure accuracy in posting charges, issuing room keys, and updating guest profiles.
• Coordinate with concierge, housekeeping, and other departments for seamless guest service.
• Monitor lobby activity and support in maintaining order, elegance, and guest flow.

Administrative & Reporting duties

• Process payments, billing inquiries, and receipts with precision.
• Update reservations, arrivals lists, and guest information in the PMS.
• Maintain front desk logs, message records, and handover notes.
• Assist in preparing daily operational and occupancy reports when required.

Communication & Coordination

• Liaise with housekeeping for room readiness and special setups.
• Collaborate with security and engineering to address guest or facility concerns.
• Escalate guest issues to supervisors when needed for resolution.

Administration & Reporting

• Prepare incident reports, operational logs, and guest feedback documentation.
• Update reservations, guest profiles, and billing details as needed.
• Ensure accurate completion and filing of all audit and duty records.

Safety, Grooming & Compliance

• Uphold personal grooming and uniform standards in alignment with luxury hotel expectations.
• Maintain confidentiality of guest information and adhere to data privacy regulations.
• Ensure compliance with hotel safety, hygiene, and emergency procedures.

Qualifications and Requirements    

Education and Certifications

• Diploma or degree in Hospitality, Tourism, Business Administration, or related field.
• Additional certifications in customer service or hospitality are an advantage.

Experience

• Minimum of 1–2 years front office or customer‑facing hospitality experience.
• Experience in a luxury hotel environment is highly preferred.

Skills    

Guest-Centric Service

• Excellent communication, interpersonal, and guest‑handling skills.
• Strong ability to anticipate guest needs and deliver personalised service.

Operational & Technical Proficiency

• Proficiency in hotel property management systems (PMS).
• Strong organisational skills and attention to accuracy in transactions and reporting..

Professionalism & Problem-Solving

• Calm, courteous, and adaptable in fast‑paced situations.
• Capable of resolving guest concerns quickly and effectively.

Presentation & Brand Alignment

• Consistently polished appearance and behaviour suitable for luxury hospitality.
• Strong understanding of hotel service standards, etiquette, and guest expectations.