Main Function
The Night Auditor / Duty Supervisor oversees overnight hotel operations, ensuring security, guest satisfaction, and accurate financial reconciliation. This role combines supervisory responsibilities with auditing duties, maintaining operational continuity and exceptional service standards during nighttime hours. The position is essential to delivering a seamless luxury guest experience around the clock.
Role Responsibilities
Guest Experience & Night Service Excellence
- Provide warm, professional service to guests throughout the night.
- Handle late arrivals, early departures, and special guest requests.
- Resolve guest concerns efficiently with a calm and service-oriented approach.
Night Operations & Duty Oversight
- Supervise all overnight front-office functions, ensuring smooth operations.
- Monitor lobby and hotel activity, coordinating with security and housekeeping.
- Conduct regular property walks to ensure safety, cleanliness, and proper ambience.
Financial & Audit Responsibilities
- Complete daily financial audit, balancing revenue, payments, room charges, and reports.
- Verify accuracy of postings, transactions, and PMS records.
- Prepare night audit summaries and handover reports for management.
Staff Coordination & Supervision
- Oversee night-shift staff; ensure readiness, professionalism, and adherence to standards.
- Support staff with training on procedures, systems, and guest service expectations.
- Coordinate cross-department communication for any overnight issues.
Administration & Reporting
- Prepare incident reports, operational logs, and guest feedback documentation.
- Update reservations, guest profiles, and billing details as needed.
- Ensure accurate completion and filing of all audit and duty records.
Safety, Security & Emergency Response
- Enforce hotel safety, security, and emergency protocols.
- Liaise with security to manage incidents or safety concerns.
- Serve as the primary overnight contact for guest and staff emergencies.
Qualifications and Requirements
Education and Certifications
- Bachelor’s degree in Hospitality Management, Accounting, Business Administration, or a related field.
- Additional certification in hotel operations or financial auditing is an advantage.
Experience
- Minimum of 3–5 years’ experience in hotel front office operations.
- Night audit or duty supervisor experience in a luxury hotel preferred.
- Strong experience with hotel PMS and night audit procedures.
Skills
Guest-Centric Service
- Polished communication and interpersonal skills.
- Strong ability to remain calm and attentive in a low‑staff, high‑responsibility environment.
Audit & Technical Proficiency
- Strong numerical accuracy and financial reconciliation skills.
- Proficiency with PMS, POS systems, and reporting tools.
Leadership & Team Support
- Ability to supervise staff and manage hotel operations independently overnight.
- Strong organisational skills and decision-making capability.
Professionalism & Problem-Solving
- Resourceful, composed under pressure, and effective in conflict resolution.
- Adept at managing guest issues, property incidents, and unexpected situations.
Safety & Compliance Awareness
- Solid understanding of hotel safety protocols and emergency procedures.
- Commitment to maintaining high service, security, and cleanliness standards.
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