Job Openings at Glocient Hospitality

Job Description

• Develop and execute social media content calendars aligned with brand goals and seasonal campaigns.
• Create engaging posts, reels, stories, and videos showcasing hotel amenities, guest experiences, local attractions, and events.
• Collaborate with photographers, videographers, and influencers to produce high-quality visual content.
• Manage daily posting and interactions across platforms (Instagram, Facebook, TikTok, LinkedIn, X).
• Monitor trends and adapt content to maximise reach and relevance.
• Respond to comments, messages, and reviews in a timely, brand-aligned manner.
• Foster relationships with guests, travel bloggers, and local partners.
• Track performance metrics (engagement, reach, conversions) and optimize content based on insights.
• Prepare monthly reports with actionable recommendations.
• Work closely with marketing, PR, and guest services teams to align messaging and promotions.
• Support digital campaigns, contests, and influencer partnerships.

Qualifications

• Bachelor’s degree in Marketing, Communications, Hospitality, or related field.
• 2+ years of experience in social media management, preferably in hospitality or travel.
• Strong writing, editing, and visual storytelling skills.
• Proficiency in tools like Canva, Adobe Creative Suite, Meta Business Suite, and scheduling platforms.
• Knowledge of SEO, hashtags, and social media algorithms.
• Passion for hospitality, travel, and guest experience.

Additional Information

• Competitive salary and performance-based incentives
• Accommodation support (if applicable)
• Opportunities for professional development within Glocient Hospitality Group
• Access to resort amenities and staff welfare programs

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Job Description

Handle the company’s accounting procedures and maintains a healthy financial profile ensuring compliance with state, federal, and local regulations.

• Prepare GAAP and entry of journal 
• Calculate all accruals and perform bank reconciliations and ensure proper coding of cash receipts and transfers.
• Assist in maintaining fixed assets
• Prepare balance sheet and profit and loss account reconciliations
• Assist in year-end accounting close activities
• Support annual financial and other audits
• Liaise between Account Receivable, Account Payable, general accounting, finance, IT, and other teams as necessary.
• Identify and drive revenue initiatives and strategy to advance the team and organization
• Make recommendations and implement actions necessary to maintain and improve team and organization metrics.
• Organize and update financial records.
• Recommend ways to reduce costs and enhance revenue.
• Perform monthly bank settlements.
• Prepare documentation for external auditors.

Qualifications

• Bachelor’s degree in accounting or any other relevant discipline.
• Minimum 3 years of prior general accounting experience
• Experience in the Hospitality industry experience will be a plus
• Experience in SAAS organization will be an added advantage.
• Membership of relevant professional bodies such as Institute of Chartered Accountant of Nigeria (ICAN)
• Professional written and verbal communication and presentation skills
• Advanced knowledge of Microsoft Excel (e.g., XLOOKUP, SUMIFS, Advance Filters, Pivot tables, If Statements, Text to Columns, etc.)
• Account reconciliation skills

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Job Description

• Directly supervise and provide leadership and guidance to Front Office Staff, ensuring consistent quality and superior guest service is provided.
• Play a lead role in the effective performance management of Front Office staff including, but not limited to, ongoing coaching & training, the performance appraisal process, and the progressive disciplinary process.
• Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue.
• Ensures compliance with all Front Office policies, standards, and procedures, such as safety procedures, cash handling, and key security.
• Maintain information on prices, rates, special packages, programs, etc., while ensuring all staff is trained in all areas.
• Work with Department Heads in all areas to ensure smooth, efficient operations and good communication.
• Act as a primary liaison with guests and associates in matters that require immediate concern resolution, including any emergency situations that arise while on duty.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Provide guidance and direction to all associates to ensure they are adhering to all policies, standards, procedures, and regulations.
• Liaise with General Manager on all issues/feedback raised in internal and external reports.
• Establishes control systems for controllable costs and labor to effectively meet budget guidelines.
• Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations.

Qualifications

• Bachelor’s degree in business administration, hospitality management, or related discipline.
• Minimum of 10 years of related work experience. Tourism, Resort, or Hospitality industry experience is an advantage.
• Extensive knowledge of Front Office operational procedures.
• Profound experience in customer service٫ office management and bookkeeping procedures.
• Sense of ownership and pride in your performance and its impact on the company’s success.
• Exceptional customer service, interpersonal and communication skills.
• Solid knowledge of MS Office, particularly Excel, and Word.

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Job Description

• We are seeking a highly motivated and experienced Senior Sales Manager to join our dynamic team and drive revenue growth. This role will be responsible for developing and executing sales strategies, managing key accounts, and leading a team of sales professionals.

Job Summary:

• The Senior Sales Manager is a strategic and results-oriented leader responsible for maximizing revenue generation through proactive sales efforts across various market segments. This includes identifying and securing new business opportunities, nurturing existing client relationships, and exceeding sales targets. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of success in the hospitality industry.  

Key Responsibilities:

• Sales Strategy Development & Execution: Develop and implement comprehensive sales plans and strategies to achieve revenue goals, focusing on specific market segments (e.g., corporate, leisure, groups, weddings, etc.).
• Account Management: Manage and cultivate relationships with key accounts, including corporate clients, travel agencies, event planners, and other relevant partners. Conduct regular client meetings, presentations, and site visits.
• New Business Development: Proactively identify and pursue new business opportunities through networking, cold calling, online research, and attending industry events. Develop compelling proposals and presentations.
• Team Leadership & Mentorship: Lead, coach, and mentor a team of sales managers and/or sales coordinators, fostering a positive and collaborative work environment. Set performance expectations, provide regular feedback, and conduct performance reviews.  
• Market Research & Analysis: Conduct market research to identify trends, competitor activities, and potential new business opportunities. Analyze sales data and adjust strategies as needed.
• Revenue Management Collaboration: Work closely with the Revenue Management team to optimize pricing strategies and inventory availability to maximize revenue.
• Budget Management: Develop and manage sales budgets, track expenses, and ensure adherence to budgetary guidelines.
• Forecasting & Reporting: Prepare accurate sales forecasts and reports, providing insights into sales performance, market trends, and future opportunities.
• Contract Negotiation: Negotiate contracts with clients, ensuring favorable terms and conditions for the hotel.
• Event Management Support: Collaborate with the event planning team to ensure seamless execution of events and client satisfaction.
• Brand Advocacy: Represent the hotel and brand professionally at industry events, conferences, and networking functions.
• CRM Management: Utilize the hotel's CRM system to manage client information, track sales activities, and generate reports.
• Stay Up to Date: Keep abreast of industry trends, competitor activities, and new sales techniques.

Qualifications

• Bachelor’s degree in hospitality management, Business Administration, or a related field preferred.
• Minimum of five years of progressive sales experience in the hospitality industry, with a proven track record of exceeding sales targets.  
• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Excellent communication, interpersonal, and presentation skills.  
• Proven ability to build and maintain strong client relationships.
• Solid understanding of sales principles, strategies, and techniques.
• Strong analytical and problem-solving skills.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.  
• Excellent organizational and time management skills.
• Ability to work flexible hours, including evenings and weekends, as needed.

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Job Description

RESPONSIBILITIES/MAIN OBJECTIVES OF THE JOB

• To supervise and control all catering outlets, such as Restaurant, Bar, Bush Bar, Room Service, Conferences and Banquets in the resort to the required standards, within agreed budgetary limits and parameters of the laws, particularly liquor law.
• The Food and Beverage Manager is a member of the Executive Committee and liaise closely with all other Heads of Department to ensure smooth running of the resort operations for a complete guest’s satisfaction and financial benefits.

KEY DUTIES

• Effective and efficient Management of all Outlets / Catering / Banqueting services of the resort
• Ensure that high standards in service are provided by all waiters and

barmen in each outlet.

• Show a high profile to guests and staff by been around in the field especially during meal or functions periods. Office work is to be done during off peak hours.
• With the Executive Chef prepare all Menus and a la carte, daily specials.
• Have recipes been made and costed by the F & B costs controller so that adequate sales prices can be prepared ensuring correct returns and the budgeted food cost.
• Once recipes and dishes have been accepted, have photographs taken from each dish to show the presentation so that the cooks have a reference for a constant presentation of each dish of the shift.
• Cocktails recipes are to be made and explained to the chief barman, costed by the F & B costs controller.
• Ensure table set up inclusive of flower arrangements are always impeccable.
• Ensure that waiters and barmen are always courteous and work in a very professional way, respecting the high professional standards set.
• Hold a short briefing in the outlet with the employees concerned before each service to make sure the basics are known and remembered by all members of the concerned staff.
• Discuss table allocations, VIP, table reservations and any relevant point for this service period.
• Ensure that the waiters know the daily menu or daily specials, what is to be pushed and what could be in short supply.
• Ensure that the dress code for the waiters and barmen, “shirt correctly buttoned, in the trousers and tie neatly tied, inclusive of clean black shoes and black socks” is adhered to by all at all times.
• Ensure that the waiters always carry a cork screw with bottle opener and a small note book with a pen as well as a service towel.
• Ensure each waiter is conversant with all a la carte menu items and can explain their composition to the guests.
• Ensue that the barman are fully conversant with cocktail composition.
• Ensue that barmen are always using top measures.
• Ensure that the housekeeping department bromes and mops the outlets prior to service time.
• Double check that the cloakrooms adjacent the various outlets under your control have been clean by Housekeeping and are clean and ready with all supplies prior to service time.
• Ensure that room service orders are executed promptly and that they comply with the required standards.
• Ensure that banquets set ups are done in a professional manner and that banquets are served efficiently.
• Ensure that bands, musicians, comedians are ready to perform on time and that adequate stage, lightings, spot lights etc are provided by maintenance.
• Ensure that set up of electronic equipment for workshops, presentation or speakers are provided, installed and tested prior to the function.
• Ensure and develop a good name for quality service in banqueting within the local community.
• Always ensure the efficiency of your employees to avoid guests’ complaints. In case of such attend to it quickly and satisfy the guests.
• Ensure that all lost and found items are registered at the Reception and Housekeeping but stored in Housekeeping.
• Ensure and double check that the goods supplied for the Food & Beverage Department are of good quality and the date has not expired.
• Ensure that the Executive chef checks the freshness, quality and prices of fresh products such as meat, poultry, fish, fruits and vegetables.
• Control of food purchases and economic management to reduce waste in the kitchen/Buffet/Restaurants and correct accounting and controls for profitable Food & Beverages operations.
• Double check the daily bar stock take by the internal auditor.
• Double check purchases requisitions before they go up to the GM for final approval.
• Ensure that maximum security is respected in all areas under your control and that the employees are fully aware of the importance of key security.
• To ensure that the highest hygiene standards are kept at all time in food producing and storing areas.
• Ensure and double check that the back of the house is as clean as the front part of it. If necessary call stewarding or housekeeping depending on the areas.
• To ensure that staffing standards are adequate to the budget and are not exceeded without prior approval of the General Manager.
• Organise weekly short meetings with your employees, section by section to listen to grievances and suggestions. Maintain a permanent dialogue with all your employees.
• Ensure that fair discipline is respected. If not take action as per the labour laws.
• With the Admin. Human resources Manager ensure that refresher training is done on a regular basis.
• Delegate your employees to attend fire and evacuation drills as directed by the chief engineer.
• .Propose the organization of promotional and loyalty programmes.
• Prepare your monthly and yearly Business Plans and Revenue/ Sales & Marketing plans for the F & B.
• Submit to the GM your written comments on the performances of your department for the last month within two days of the new months, stating variations from the budget. No excuses for short falls and prospects for the coming month.
• Once per quarter prepare an appraisal from all you employees, jointly with the Human resources Manager. An employee can only be good if he is followed constantly, coached and explained what he does wrong so that he can improve his performances.
• Propose suitable candidates for promotion if a vacancy arises.
• To act as duty manager as per established roster.
• Attend the GM’s morning brief and the weekly Executive Committee Meeting.

Qualifications

• Certificate/Diploma – F & B from any other reputable institute.
• Degree – resort Management.
• 5-10 years working experience in a reputable /resortt with good and reputable F & B operations.
• Excellent knowledge of table presentation and service.
• Wine    &    Bar    knowledge,    Flambéing,    table    carving    and Food presentation.
• Knowledge of IT packages/software in resort Industry; Hotsoft, Micros Computer Systems.
• Excellent on the job training / coaching skills.
• Excellent in good customer care/guest relations.

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Job Description

• The Operations Manager oversees the day – day operations of a hotel, ensuring smooth running across all departments including front desk, housekeeping, food and beverage, and ensuring high-quality guest service by managing staff, monitoring budgets, developing operational policies, and coordinating various aspects of the hotel to maintain operational efficiency and guest satisfaction.

Job Summary:

• Ikogosi Warm Springs and Resort is seeking an experienced Operations Manager to oversee the daily operations, ensure top-tier guest experience, and maintain the resort’s high service standards. The ideal candidate will be responsible for managing staff, optimizing operational efficiency, and enhancing the overall profitability of the resort.

Key Responsibilities:

Resort Operations Management:

• Oversee day-to-day resort activities, including lodging, food and beverage, recreation, and maintenance.
•  Ensure smooth functioning of all departments, including front desk, housekeeping, kitchen, and guest services.
• Develop and implement standard operating procedures (SOPs) to improve efficiency.

Guest Experience & Service Quality:

•  Ensure exceptional customer service and address guest complaints professionally.
• Monitor and improve guest satisfaction through feedback and service enhancements.
•  Coordinate special events, excursions, and experiences to enhance guest stays.
• New Business Development: Proactively identify and pursue new business opportunities through networking, cold calling, online research, and attending industry events. Develop compelling proposals and presentations.

Staff Leadership & Performance Management:

•  Recruit, train, and supervise staff to uphold hospitality excellence.
•  Set performance goals and provide regular coaching and evaluations.
•  Foster a positive work environment and encourage teamwork among employees.

Financial & Budget Management:

• Manage operational budgets, cost controls, and revenue optimization.
•  Oversee pricing strategies and occupancy rates to maximize profitability.
•  Ensure accurate financial reporting and compliance with accounting standards.

Marketing & Business Development:

•  Collaborate with marketing teams to promote the resort through digital and traditional channels.
•  Develop partnerships with travel agencies, event planners, and tour operators.
•  Enhance brand positioning and attract more local and international tourists.

Facility Maintenance & Safety Compliance:

•  Ensure the resort’s infrastructure, including rooms, pools, and recreation areas, is well-maintained.
•  Implement and enforce health, safety, and environmental regulations.
•  Work with vendors and contractors to manage repair and renovation projects.

Qualifications

• 5+ years of experience in hotel or resort operations management.
• Strong leadership, problem-solving, and communication skills.
• Experience in financial planning and budget management.
•  Knowledge of the tourism and hospitality industry in Nigeria.
• Ability to work under pressure and adapt to changing demands.

Preferred Skills:

• Proficiency in hotel management software (e.g., Opera, PMS).
• Experience in event planning and guest relations.
• Strong understanding of marketing strategies for hospitality businesses.

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Job Summary

• Safely transport guests, staff, and luggage to and from the hotel, airport, and other destinations.
• Provide exceptional customer service, ensuring a positive experience for guests.
• Maintain a high level of professionalism, punctuality, and courtesy

Key Responsibilities

• Drive hotel vehicles (e.g., cars, vans, buses) to transport guests and staff.
• Assist guests with luggage and help as needed.
• Ensure vehicle cleanliness, maintenance, and fuel levels.
• Follow traffic regulations, safety protocols, and hotel policies.
• Provide information on local attractions, directions, and hotel service
• Assist with special requests, such as wheelchair assistance or child seats.
• Maintain accurate records of trips, fuel consumption, and vehicle maintenance.
• Collaborate with concierge and front desk teams to coordinate transportation.
• Perform additional tasks as required, such as delivering packages or running errands.

Qualifications

• Drive hotel vehicles (e.g., cars, vans, buses) to transport guests and staff.
• Assist guests with luggage and help as needed.
• Ensure vehicle cleanliness, maintenance, and fuel levels.
• Follow traffic regulations, safety protocols, and hotel policies.
• Provide information on local attractions, directions, and hotel service
• Assist with special requests, such as wheelchair assistance or child seats.
• Maintain accurate records of trips, fuel consumption, and vehicle maintenance.
• Collaborate with concierge and front desk teams to coordinate transportation.
• Perform additional tasks as required, such as delivering packages or running errands.

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Job Description

• We are looking for a highly motivated and experienced  Sales executive that will promote brand awareness on the national and local levels by communicating through various media and introducing new advertising and promotional plans.

Key responsibilities

• Devise and implement the overall sales and marketing plan for the resort and actively monitor its progress in terms of achieving KPIs, budgets, and revenues.
• At the request of the Commercial Manager, the Sales Executive/PRO schedules internal meetings and invites attendees -- such as planning meetings between the public relations and marketing departments.
• Keeps a file of all press releases, tracks invitation RSVPs, and ensures materials were received.
• Keeps photos, releases, and other materials on file for publicity, maintains the PR calendar, and keeps everyone in the department informed of meetings and activities.
• Distributing press releases, event invitations, or requested photos, brochures, or other materials.
• With permission of the Commercial Manager, update, and edit press releases, event invitations, or requested photos, and brochures materials.
• Provide ease of communication between the media, meeting planners, and the resort.
• Liaise with the Commercial Manager in adopting price strategies across the resort.
• Tour series contracting, build on and develop relationships with our current clients.
• Organize and conduct site inspections and familiarization trips in conjunction with the resort team.
• Manage the number and performance of third-party and promotional websites and liaise with providers in ensuring the optimization of the resort’s online position.
• Proactively monitor the resort’s profile on various social media platforms and ensure appropriate responses are posted in a timely fashion.
• Liaise with our Digital Team in managing the content of the resort’s website.
• Manage all promotional collateral from copyright through to design and print and ensure that it is in line with the resort’s brand guidelines.
• Ensure in-house promotional material is current and effective and supports any new sales and marketing promotions.
• Where necessary devise adverts for the promotion of the Food & Beverage departments in the local market.
• Manage the guest database and ensure that client details are accurate and updated.
• Ensure that all client correspondence is tracked and recorded, including quotations and contracts.
• Represent the resort at consumer trade fairs, mall promotions, and tourism events both at the local and national levels.
• Always maintain the highest standards of professional conduct when dealing with clients, guests etc.
• Submit weekly PRO activities reports to the Commercial Manager and Directors.

Qualifications

• Bachelor's degree in public relations, communications, journalism, or another business field.
• 3 to 5+ years of experience as a Sales Executive/PRO or related roles in the Hospitality Industry.
• Commercially focused, could analyze market data and be results driven.
• Articulate, confident communicator at all levels both with colleagues and clients.
• Strong understanding of digital marketing including web analytics metrics and tools.
• Ambitious, creative, and the ability to influence decisions.
• High level of customer focus and understanding.