Job Openings at GAIN Limited

Role Summary:

• We’re looking for a creative storyteller to own and grow nuMoni’s online presence. From content calendars to real-time engagement, you’ll be the brand voice online.

Key Responsibilities:

• Create and manage content across Instagram, Twitter, LinkedIn, Facebook, and TikTok.
• Grow community engagement and follower base.
• Track metrics and optimize performance.
• Work closely with design and CX for cohesive branding.

Requirements:

• 2–5 years in social media management.
• Strong copywriting, storytelling, and trend-watching skills.
• Comfortable using tools like Canva, Buffer, Hootsuite.

Ideal Profile:

• You’re online, on-trend, and know how to make people click, comment, and share.

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Role Summary:

• We’re seeking an organized and proactive Office Manager to run the daily administrative operations at our Lagos HQ.

Key Responsibilities:

• Manage office supplies, logistics, and vendor relationships.
• Handle staff scheduling, travel arrangements, and facility management.
• Support HR with onboarding logistics and basic admin.

Requirements:

• 3–5 years of administrative or office management experience.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.

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​​​​​​​Key Responsibilities:

• Manage multi-channel customer support (chat, phone, email).
• Develop service processes and feedback loops to improve satisfaction.
• Track and report on CX KPIs (NPS, CSAT, FRT).
• Train and supervise support agents.

Requirements:

• 4–6 years of experience in a customer service/experience role.
• Strong interpersonal and crisis management skills.
• Familiar with CX tools like Zendesk, Freshdesk, Intercom.

Ideal Profile:

• You are empathetic, proactive, and obsessed with creating “wow” moments for customers.

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Role Summary:

• We need a results-driven leader to scale our merchant onboarding strategy across Nigeria. You'll drive acquisition, manage onboarding processes, and ensure seamless integration into our ecosystem.

Key Responsibilities:

• Design and implement merchant acquisition strategies.
• Lead a growing team of field and inside sales reps.
• Develop onboarding SOPs and ensure compliance with KYC requirements.
• Analyze performance metrics to improve merchant retention and satisfaction.

Requirements:

• 5–8 years’ experience in sales, business development, or onboarding, preferably in fintech, payments, e-commerce or telecoms.
• Strong leadership and organizational skills.
• Data-driven and result-oriented with deep local market knowledge.

Ideal Profile:

• An influential team leader with a proven ability to grow and scale merchant networks.