Customer Experience Manager (B2C) at GAIN Limited

​​​​​​​Key Responsibilities:

• Manage multi-channel customer support (chat, phone, email).
• Develop service processes and feedback loops to improve satisfaction.
• Track and report on CX KPIs (NPS, CSAT, FRT).
• Train and supervise support agents.

Requirements:

• 4–6 years of experience in a customer service/experience role.
• Strong interpersonal and crisis management skills.
• Familiar with CX tools like Zendesk, Freshdesk, Intercom.

Ideal Profile:

• You are empathetic, proactive, and obsessed with creating “wow” moments for customers.