Job Openings at a Leading Non-Profit Organization - Rimdinado International Limited

Background

• The IT officer will coordinate and deliver various IT related services in accordance with established policies, and procedures.
• He/She will provide responsive, professional service and technical support to staff and partners to ensure efficient operation and use of information sharing, communication, and collaboration technologies.

Main Functions of the Job

• The Information Technology (IT) Officer will be responsible for providing technical IT support to the field projects and the Country office.
• Responsible for the management and administration of the Nigerian website.
• Ensuring the website is effective and meeting the needs of the Nigerian office.
• Manages data surrounding organizational privacy policy.
• Manage the Nigerian (Glasscubes) workspace.

Job Responsibilities
Software Management:

• Manage all remote meetings by ensuring the use of effective online meeting applications.
• Liaise with the Extranet & IT Coordinator in the International office to manage the Nigerian (Glasscubes) workspace, upload files and thereafter ensuring that Glasscubes is effective and meeting the needs of TLMN.
• Deploy, configure, and maintain IT systems and databases, including networks, servers, and telecommunications. Troubleshoot and address issues to ensure optimal performance.
• Ensure the organization operates and maintains an effective internet system.
• Install and carry out periodic checks on all systems to ensure all software are up to date (Windows Operating System 10, Firewall, Microsoft Office 365 and Anti-virus).
• Responsible for ensuring all systems are safe from cyber-attacks, providing appropriate cyber security against known and unknown threats.
• Work with the Media and Communications Officer to ensure that the website is working properly, performing routine maintenance as required.
• Support the Communications Officer to upload content as required.
• Monitor analytics and advise the Communications Officer as to accessibility, functionality and navigation.
• Support the Programmes unit to ensure organizational cloud storage is appropriately setup and maintained regularly.
• Any other duties assigned.

Hardware Management:

• Maintain inventory of IT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff, provide input to budget for IT related expenses.
• Coordinate relationships with suppliers to facilitate delivery of quality IT-related services that meet organizational requirements and needs.
• Support capacity building initiatives, remotely or on-site, to staff and partners to ensure efficient and consistent adoption and use of IT applications.
• Prepare statistical reports on IT-related data and metrics. As needed, implement measures to ensure required standards are met.
• Formulates and implements processes, procedures and systems for tracking and analyzing software, hardware, and equipment from requisition through retirement.
• Account for the IT assets throughout the enterprise utilizing tools to manage all assets within the organization and affiliated companies.
• Define and maintain lifecycle support and implementation of tools such as configuration and change management process.
• Manage acquisition of IT assets from planning through deployment.
• Track entire life-cycle management for each asset in order to maintain warranty information, refresh date, and end of life data information.

Qualifications and Persons Specification
Education:

Essential:

• Bachelor's Degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) highly preferred. Significant work experience in a directly related field combined with appropriate training / certificates.

Desirable:

• Minimum of 3 years' experience in IT in a non- profit organization.

Skills Level:
Essential:

• Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.
• Demonstrated capacity in management of network/server software and hardware devices and platforms.
• Grasp of complex network, security, mobile, desktop, server, telephony, backup, application and database technologies.
• Strong verbal and excellent written communications skills with the ability to build and develop collaborative relationships internally and externally.
• Excellent administration and organization skills
• Excellent IT skills including: website content management and analytics, Microsoft Word, Excel, blog platforms, cloud computing, Power Point, Outlook Express, Adobe suite, digital fundraising platforms and CRM systems.
• Excellent proof-reading skills and a demonstration of strong attention to detail.

Proven ability:

• Proven experience in a similar IT role
• Raising the profile of an issue or organisation through website management.
• Strategic thinking and planning.
• Project Management
• Successfully managing Digital Asset Management Systems.
• Brand awareness, promotion and protection.

Personality:
Essential:

• Practicing Christian able to produce resources that reflect our organization as a faith-based organization.
• Committed Christian with good Christian testimony
• Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
• Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
• Strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions, and offer solutions.
• Able to maintain confidential information.
• Proactive, resourceful, solutions-oriented and results-oriented.
• Basic understanding of business analysis concepts and best practice.
• Demonstrated experience building IT capacity with professional staff.

Desirable:

• Ability to adapt to changing work situations

Circumstances:
Essential:

• Willing to travel and flexibility in unpredictable circumstances.

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Background

• The Senior Program Officer assists the Head of Programmes and Operations (HPO) to manage programme activities, including the monitoring of project implementation progress, management of agreements and contracts, review of project reports, facilitation of payments, facilitation of management meetings and workshops and maintenance of relationships with key stakeholders. Key specific responsibilities include the following:

Job Responsibilities
Programme Quality and Compliance:

• Monitor the progress of a portfolio of grants and support the State Programme Officers and Partner Organisations in their implementation and monitoring to ensure that projects/programmes are implemented in alignment with Organizational / donor requirements and regulations and global standards.
• Provide ad-hoc advice to resolve issues relating to the implementation and management of grants.
• Coordinate the preparation of monthly, annual and end-of-project narrative reports as required and per donor guidelines and overall program reporting as per internal requirements of the organization.
• Ensure all donor reports are on time and of high quality.
• Ensure that program implementation is in line with Organizational Project Cycle Management Framework principles.
• Manage a project(s), providing advice and expertise to deliver key project outcomes.
• Monitor project performance (s) and participate in monitoring and review activities.
• Assist in negotiations and liaison with stakeholders.
• Maintain accurate and up-to-date activity data on Organizational systems (Designated database).
• Assist in the preparation and maintenance of the Annual program management plan (PMP) and the assessment framework
• Report on activity progress and program outcomes. Under general direction, assist in drafting organisational papers, policy papers, correspondence, briefs, and submissions on a wide range of matters relevant to program management.
• Assist in the preparation briefings for the Country Director, Heads of Units. Prepare background information, talking points for speeches and other briefing documents for relevant activities.
• Assist in preparing technical reviews of projects (project design, frameworks and formulation) for peer and quality assessments for new and ongoing projects.
• Assist in the development of policy, review and interpretation of policy.
• Work alongside the Head of Programmes and Head of Department in problem-solving and providing additional support in line with emerging issues from project implementation
• Assist departmental MEAL specialists in developing MEAL tools and analysing data, including the writing of MEAL reports when needed
• Support the development of project development procedures, guidelines, and pieces of training and provide project-specific information to inform policy development across the organisation
• Work with the State Programme Assistants and Partner Organisations to ensure that statistics, research, funding trackers, photo database and handovers relating to the projects are accurate.

Strategy Development and Support:

• Assist in annual operating plan preparation, including design, needs assessment, proposal writing, marketing, evaluation and reporting.
• Ensure all proposals and projects align with our Annual Operations Plan and Country Strategy (2021 – 2025).

People Management and Capacity Building:

• Provide effective leadership, management, and support to State Programme Assistants and Partner Organisations, ensuring performance agreements and regular appraisals, identifying growth opportunities, and mentoring.
• Support ongoing capacity building of State Programme Assistants and Partner Organisations, as well as other World Vision KRI and partner staff to improve grants acquisition and management skills and outcomes across all programmes.

Persons Specification
Qualifications:

Essential:

• Master's Degree in Social Sciences, International Development, International Relations, Master of Public Health, or related field.

Essential:

• Desirable:Certification in Project Management Professional

Experience:
Essential:

• Demonstrated expertise and achievement in implementing, managing, and reviewing health or community development focused aid programs and/or activities.
• Program management skills with supporting finance management, contract management, communication, negotiation and representation skills.
• Research and analytical skills with a practical focus.
• Understanding the health/development context in Nigeria and a capacity to develop a good understanding of organizational goals, programs, and procedures.
• Sound judgment, problem solving skills, initiative and a results orientation.
• Ability to work effectively in teams with adaptability and responsiveness.
• Experience in the usage of office software MS packages and advanced knowledge of spreadsheet and database packages.

Desirable:

• Experience in handling web-based programme management systems.

Skill:
Supports shared purpose and direction:

• Communicates with others regarding the purpose of their work; identifies the relationship between organisational goals and operational tasks.
• Understands and supports the organisation’s vision, mission and business objectives.
• Understands and communicates the reasons for decisions and recommendations to others.
• Familiarity with the use of project management tools including Logical Frameworks, Theory of Change models, Budgets, Activity Plans and Monitoring & Evaluation frameworks

Thinks strategically:

• Demonstrates an awareness of the implications of issues for own work and work area.
• Thinks about the future and considers implications of own work.
• Understands the organisation's strategic objectives; identifies broader influences that may impact the achievement of work objectives; contributes to the development of plans, strategies, and team goals.

Communicates clearly:

• Focuses on clear communication of key points.
• Limits the use of jargon and abbreviations; explains complex information using language appropriate for the audience.
• Presents messages confidently and selects the appropriate medium for conveying information.
• Structures messages clearly and succinctly, both orally and in writing.

Personality:
Applies and builds professional expertise:

• Consults internal experts; taps into their technical and professional knowledge and experience to improve work outcomes for the business unit.
• Applies and develops capabilities to meet performance expectations; contributes own expertise for the benefit of the business unit.

Nurtures internal and external relationships:

• Develops and maintains positive relationships with team members.
• Builds and sustains relationships; liaises with various stakeholders, including team members, other teams, colleagues, and clients.
• Is responsive to changes in client and stakeholder needs; provides courteous, prompt and professional service to clients.

Commits to action:

• Takes personal responsibility for accurately completing work within timeframes and quality requirements; takes the initiative to progress work when required.
• Gets on with the job at hand, applies self with energy and drive, commits to meeting the objectives, follows up to ensure that issues are finalised.
• Recognises and understands the issues impacting the achievement of desired outcomes.

Christian Commitment:

• Committed Christian with a good Christian testimony

Desirable:

• Ability to adapt

Circumstances:
Essential:

• Willingness to work for extended hours.
• Willingness to travel extensively.

Desirable:

• Willingness and Flexibility in unpredictable circumstances.

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Main Functions of the Job

• Provides the lead for organizational communications, ensuring that our Country Strategy and priorities are prominently, accurately and innovatively communicated - both internally within the Mission and externally to the public.
• Responsible for the management and administration of the Organizational website ensuring the website is effective and meeting the needs of the Organizational.
• Provides communications support for Organizational fundraising and advocacy activities, including our online advocacy through our website and social media platforms.
• Maintain an up to date Organizational donor database.
• Seek innovative ways of reaching different target groups with appropriate information, contacts and messages to enable them donate and support the Mission.
• Develop and disseminate quarterly newsletters to keep Organizational supporters informed on project accomplishments.
• Coordinates the sharing and dissemination of communication resources among Organizational partners.
• Promotes and protects Organizational brand, thus contributing to our identity and voice.
• Provides communications support for National advocacy activities, including our online advocacy through our website and social media platforms.

Position in Organization

• Reports directly to the Head of Business Development, working closely with the Head of Programmes and Operations and other members of the senior leadership team, and interfacing widely with Programme staff and Volunteers of the organization
• Represents organization on all communication matters.
• Manages our relationship with third-parties such as designers, printers, web-platform agencies, the Press and other communication partners.

Scope of job:

• General Communications including publications (40%)
• Digital Communications & Branding (20%)
• Resource Mobilization (20%)
• Advocacy Support (20%).

Dimensions & limits of authority:

• Identifies and makes recommendation for engagement of external communications contractors - for sign off by Management
• Publishes on social media without approval
• Owns the website and makes content changes with approval of Management.
• Published blogs after sign off by the Head of Business Development.
• Makes design and content decisions, and publishes and shares documents - with Management sign off.

Qualifications and Persons Specification
Education:

Essential:

• First degree in any field with minimum of 2 years’ experience in managing communications in a non- profit organization or public sector organization.

Desirable:

• Good social media presence

Skills level:

Essential:

• Excellent online editing skills and understanding website design and branding.

Excellent writing skills and content development:

• Case studies
• Media briefs
• Newsletters
• Website content
• Annual reports and activities.
• Excellent online social media skills including (but not restricted to) blogging, Facebook, Linkedln, Twitter, Pinterest, Instagram and networking in online communities.
• Excellent digital communication skills including: graphic design, audiovisual, photography and videography skills.
• strong verbal and excellent written communications skills with the ability to build and develop collaborative relationships internally and externally.
• Excellent administration and organization skills.
• Excellent Web Management skills, including: website content management and analytics, Microsoft Word, Excel, blog platforms, cloud computing, Power Point, Outlook Express, Adobe (Photoshop, Illustrator, Indesign) social media, digital fundraising platforms and CRM systems.
• Excellent proof-reading skills and a demonstration of strong attention to detail.

Desirable:

• Knowledge of Hausa

Proven Ability:

• Proven experience in a similar communications role.
• Proven experience of having a real ‘nose’ for news.
• Raising the profile of an issue or organization
• Strategic thinking and planning.
• Project Management
• Writing compelling and inspirational copy for a range of audiences.
• Successfully managing Digital Asset Management Systems (specifically Resource Space).
• Excellent writing and production skills, including working with designers and printers.
• Brand awareness, promotion and protection.

Personality:
Essential:

• Practicing Christian able to produce resources that
• reflect organization as a faith-based organization.
• Committed Christian with good Christian testimony
• Ability to take initiative.
• Ability to work unsupervised
• Honest and dedicated
• Ability to manage people under him/her very well.
• Problem solver.

Desirable:

• Ability to adapt to changing work situations

Circumstances:

• Willing to travel and flexibility in unpredictable circumstances.