IT / Systems Manager (Healthcare) at Dukes Neurosurgery and Specialist Hospital

Overview

• We're looking for a proactive, experienced IT/System Manager to oversee our hospital’s technology ecosystem. The ideal candidate will be responsible for ensuring the smooth operation, integration, and security of all digital systems, while also driving continuous improvements across our technology infrastructure.

Key Responsibilities

• Oversee and manage all hospital systems, including billing, EMR, and HR platforms
• Ensure seamless operation and integration between all digital tools and workflows
• Manage and coordinate external vendors (e.g., system providers)
• Take ownership of the hospital website (WordPress), including updates, maintenance, and improvements
• Provide first-level and second-level technical support for staff and resolve system-related issues promptly
• Implement and maintain data security practices (access control, backups, monitoring, and compliance)
• Monitor system performance and ensure minimal downtime across all platforms
• Train staff on proper system usage and improve adoption of digital tools
• Recommend and implement technology improvements to enhance efficiency and patient experience

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 3–5+ years experience in IT systems management (healthcare experience is a plus)
• Strong understanding of system integration and IT infrastructure
• Experience managing or supporting EMR systems
• Strong knowledge of WordPress website management
• Knowledge of cybersecurity best practices and data protection
• Strong troubleshooting and problem-solving skills
• Ability to manage vendors and communicate effectively with non-technical staff

Nice to Have

• Basic software development skills (frontend/backend)
• Experience working with healthcare systems or fintech platforms
• Knowledge of cloud platforms and networking