IT Support Engineers at African Natural Resources and Mines Limited (ANRML)

Location: Gujeni, Kaduna

Job Summary

• The IT Senior Support Engineer provides advanced technical support for IT infrastructure, systems, and end users.
• The role involves troubleshooting complex issues, ensuring system reliability, and leading IT support activities in line with organizational policies and best practices.

Key Responsibilities

• Provide third-level technical support for hardware, software, and network issues
• Install, configure, and maintain servers, desktops, and enterprise applications
• Manage and support Active Directory, Microsoft 365, email, and user access
• Monitor and maintain LAN/WAN, Wi-Fi, VPN, and basic firewall systems
• Lead troubleshooting of critical incidents and root-cause analysis
• Supervise and mentor junior IT support staff
• Coordinate with vendors and service providers for IT solutions
• Maintain system documentation, asset records, and support reports
• Ensure compliance with IT security, backup, and disaster recovery policies

Qualifications & Skills

• Bachelor’s Degree or HND in Computer Science, IT, or related field
• 4 – 6 years of proven experience in IT support or infrastructure roles
• Strong knowledge of Windows Server, networking, and IT security basics
• Experience with virtualization, backups, and system monitoring tools
• Excellent problem-solving, leadership, and communication skills
• Ability to work under pressure and support business-critical systems

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Location: Gujeni, Kaduna

Job Summary

• The IT Support Engineer provides technical support for hardware, software, and network systems to ensure smooth daily operations.
• The role involves troubleshooting IT issues, maintaining systems, and supporting users in line with company IT policies and standards.

Key Responsibilities

• Provide first- and second-level IT support to end users
• Install, configure, and maintain computers, printers, and peripheral devices
• Troubleshoot hardware, software, and network-related issues
• Support operating systems, email systems, and business applications
• Assist with network administration (LAN/WAN, Wi-Fi, VPN)
• Maintain IT inventory, documentation, and support tickets
• Perform routine system updates, backups, and preventive maintenance
• Ensure compliance with IT security policies and best practices

Qualifications

• Bachelor’s degree or HND in Computer Science, IT, or related field
• 2–4 years’ experience in IT support or helpdesk roles
• Strong knowledge of Windows OS, basic networking, and troubleshooting
• Familiarity with Microsoft 365, Active Directory, and antivirus systems
• Good communication and customer service skills
• Ability to work independently and in a team