Jobs at HRM & Logistics Support Services

Key Responsibilities

• Oversee all HR functions including recruitment, onboarding, performance management, training & development, and employee relations.
• Ensure compliance with labor laws and internal policies.
• Foster a positive work environment that reflects our service culture and values.
• Collaborate with department heads to identify staffing needs and support operational efficiency.
• Drive employee engagement initiatives and retention strategies.
• Manage payroll, benefits administration, and HRIS systems.
• Support organizational development and succession planning efforts.
• Handle conflict resolution, disciplinary processes, and grievance procedures professionally.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field (Master’s or CIPM certification is a plus).
• Minimum of 3 -5 years HR experience, preferably in the hospitality or service industry.
• Strong knowledge of labor laws and HR best practices.
• Excellent interpersonal, leadership, and communication skills.
• Ability to work in a fast-paced, guest-focused environment.
• Proficient in HRIS and MS Office Suite.

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Key Responsibilities

• Lead, manage, and motivate front-of-house and back-of-house teams to deliver outstanding customer service.
• Oversee daily operations including reservations, housekeeping, food & beverage, and guest relations.
• Monitor and improve quality assurance standards and operational procedures.
• Manage budgets, forecasts, and financial reports in line with business goals.
• Ensure compliance with health, safety, and legal regulations.
• Analyze guest feedback and implement improvements where needed.
• Collaborate with senior management on business strategy, marketing initiatives, and service innovation.
• Recruit, train, and develop team members to uphold brand values and standards.

Requirements

• Proven experience as an Operations Manager or similar leadership role in the hospitality industry.
• Strong understanding of hotel or restaurant operations, customer service, and staff management.
• Excellent organizational and problem-solving skills.
• Proficiency in property management systems (PMS) and hospitality software.
• Strong communication, interpersonal, and leadership abilities.
• A degree or diploma in Hospitality Management or a related field is preferred.