Operations Manager at HRM & Logistics Support Services

Key Responsibilities

• Lead, manage, and motivate front-of-house and back-of-house teams to deliver outstanding customer service.
• Oversee daily operations including reservations, housekeeping, food & beverage, and guest relations.
• Monitor and improve quality assurance standards and operational procedures.
• Manage budgets, forecasts, and financial reports in line with business goals.
• Ensure compliance with health, safety, and legal regulations.
• Analyze guest feedback and implement improvements where needed.
• Collaborate with senior management on business strategy, marketing initiatives, and service innovation.
• Recruit, train, and develop team members to uphold brand values and standards.

Requirements

• Proven experience as an Operations Manager or similar leadership role in the hospitality industry.
• Strong understanding of hotel or restaurant operations, customer service, and staff management.
• Excellent organizational and problem-solving skills.
• Proficiency in property management systems (PMS) and hospitality software.
• Strong communication, interpersonal, and leadership abilities.
• A degree or diploma in Hospitality Management or a related field is preferred.