Jobs at Universal Human Resource Consult

Overview

• Our client is seeking a bold, highly driven commercial leader to take full ownership of revenue generation across our portfolio.
• Your mandate is simple and critical: generate immediate, substantial cash flow.
• You are not just a salesperson, you are a commercial operator who activates assets, closes high-value deals, and drives aggressive growth from Day 1.

Key Responsibilities

Commercial Planning & Strategy:

• Develop and execute 30-60-90 day commercial plans for the existing portfolio.
• Drive data-informed strategies to achieve aggressive revenue targets.
• Identify high-impact opportunities to quickly unlock cashflow.

Lead Generation & Deal Closure:

• Personally generate, pursue, and close high-value deals across the company’s three verticals.
• Build and manage a strong pipeline of corporate, government, and enterprise clients.
• Negotiate and finalise complex B2B and high-stakes commercial agreements.

Portfolio Management & Optimisation:

• Oversee and analyse the commercial performance of all ventures.
• Evaluate revenue streams, spot gaps, and optimise underperforming assets.
• Identify untapped opportunities for growth, expansion, or restructuring.

Stakeholder & Partner Management:

Cultivate strong relationships with key partners, including:

• Corporate clients.
• Government agencies.
• Local vendors & suppliers.

Cross-Functional & Executive Collaboration:

• Work directly with the Founder to provide real-time market intelligence.
• Influence and help shape the broader commercial strategy for the organisation.
• Collaborate with operations, finance, and technical teams to ensure commercial objectives are met.

Qualifications & Experience

• Bachelor’s Degree in Business, Engineering, or a related field (preferred).
• Minimum of 5 years in senior commercial, business development, or sales leadership roles.
• Proven experience in one or more of the following:
  • Real estate leasing.
  • Retail fuel sales & operations.
  • B2B contract negotiation (asset-heavy or construction environments preferred).
• A strong, established network within the Abuja business ecosystem is a major advantage.

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Role Overview

• The Food & Beverage Manager is responsible for overseeing the daily operations of all food and beverage outlets within the hotel, ensuring exceptional guest experiences, efficient service delivery, and strong financial performance.
• This role requires a hands-on leader with strong operational expertise, excellent people management skills, and the ability to drive revenue while maintaining high standards of quality and hygiene.

Key Responsibilities
Operational Management:

• Supervise the daily operations of restaurants, bars, room service, banquet operations, and any other F&B outlets.
• Ensure all outlets operate efficiently and in accordance with hotel standards.
• Monitor and maintain service quality, guest satisfaction, and brand consistency.

Staff Leadership & Development:

• Recruit, train, supervise, and evaluate F&B staff, including chefs, supervisors, waiters, and bartenders.
• Develop staff schedules and ensure proper staffing levels for all shifts.
• Conduct performance reviews and implement continuous training to improve service standards.

Financial & Revenue Management:

• Prepare and manage F&B budgets, forecasts, and cost control strategies.
• Analyse sales and financial reports to maximise revenue and minimise food, beverage, and labour costs.
• Implement strategies to increase average spend per guest and overall F&B profitability.

Menu Planning & Quality Control:

• Work with the Executive Chef to design menus, price items, and ensure creativity and quality.
• Oversee food presentation, portion control, and recipe consistency.
• Ensure all food and beverage meet the hotel's quality and hygiene standards.

Guest Experience & Service Excellence:

• Resolve guest complaints promptly and professionally.
• Ensure personalised service delivery and maintain high guest satisfaction scores.
• Develop and implement service standards and guest engagement initiatives.

Compliance, Safety & Hygiene:

• Enforce compliance with health, safety, and hygiene regulations (HACCP standards).
• Conduct regular inspections of kitchen and service areas.
• Ensure compliance with hotel policies and all regulatory requirements.

Supplier & Inventory Management:

• Oversee procurement of food, beverages, and equipment.
• Maintain strong relationships with suppliers to ensure quality and cost-effective purchasing.
• Monitor stock levels, conduct inventory checks, and ensure proper storage procedures.

Coordination & Reporting:

• Collaborate with other departments including Sales, Front Office, Banquets, and Housekeeping to ensure smooth operations.
• Prepare daily, weekly, and monthly reports on F&B performance.
• Participate in management meetings and contribute to strategic planning.

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Culinary Arts, Business Administration, or related field (preferred).
• Minimum of 5 years’ experience in a supervisory or managerial role within hotel F&B operations.
• Strong knowledge of restaurant operations, banquet management, and culinary fundamentals.
• Excellent leadership, communication, and interpersonal skills.
• Proven experience in budgeting, cost control, and financial management.
• Strong understanding of food safety and hygiene standards.

Key Skills & Competencies:

• Leadership & Team Management
• Exceptional Customer Service
• Financial Acumen & Revenue Management
• Problem Solving & Decision Making
• Menu Engineering & Quality Control
• Strong Communication Skills
• Ability to Work Under Pressure
• Attention to Detail.

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Job Description

• The Sales Manager is responsible for driving revenue growth for the hotel by identifying new business opportunities, managing key accounts, and developing strategic sales plans.
• This role requires a proactive, results-driven professional who can build strong relationships, close deals, and maximise revenue across room sales, events, corporate bookings, and group business.

Responsibilities
Business Development & Revenue Generation:

• Identify, target, and secure new business opportunities in corporate, government, leisure, and group segments.
• Develop and execute strategic sales plans to achieve monthly and annual revenue targets.
• Conduct regular market research to identify trends, competitor activities, and new sales opportunities.

Client Relationship Management:

• Build and maintain strong relationships with corporate clients, travel agents, event planners, and other key stakeholders.
• Conduct client meetings, presentations, site visits, and hotel tours.
• Manage key accounts to ensure client retention, repeat business, and long-term partnerships.

Sales Activities & Negotiation:

• Prepare and negotiate contracts, proposals, and pricing for room rates, events, and packages.

• Convert leads into confirmed sales while ensuring profitability and guest satisfaction.

• Attend industry events, exhibitions, and networking meetings to market the hotel’s services.

Coordination & Collaboration:

• Work closely with the Front Office, Banquets, F&B, Reservations, and Operations teams to ensure smooth service delivery.
• Collaborate with the Marketing team on promotions, campaigns, and brand visibility.
• Communicate client requirements clearly to internal teams.

Reporting & Performance Tracking:

• Prepare weekly and monthly sales reports, forecasting, and performance analysis.
• Track sales targets, conversion rates, and account performance.
• Maintain an updated database of clients and sales activities using CRM tools.

Contracting & Rate Management:

• Negotiate corporate rates, group rates, and long-stay packages.
• Ensure all contracts are up-to-date and compliant with hotel pricing policies.
• Monitor market rates to maintain competitiveness.

Guest Satisfaction & Service Quality:

• Follow up with clients post-event or stay to gather feedback and ensure satisfaction.
• Resolve client complaints or issues promptly and professionally.
• Ensure a high-quality experience for all booked clients.

Requirements

• Bachelor’s Degree in Business, Marketing, Hospitality, or related field (preferred).
• Minimum of 5 years’ experience in hotel sales or hospitality business development.
• Proven track record of meeting and exceeding revenue targets.
• Strong network within corporate and government sectors (added advantage).
• Excellent communication, presentation, and negotiation skills.
• Experience with CRM systems and Microsoft Office Suite.
• Strong understanding of hotel operations and market dynamics.

Key Skills & Competencies:

• Sales & Negotiation Skills
• Business Development
• Strong Networking Ability
• Customer Relationship Management
• Strategic Planning & Forecasting
• Excellent Communication Skills
• Results-Oriented & Self-Motivated
• Problem Solving & Decision Making
• Ability to Work Under Pressure.