Jobs at Domeo Resources International (DRI)

Main Function

• The General Manager (GM) is responsible for the overall management and performance of the 5-star superior luxury hotel.
• The role involves overseeing all aspects of the hotel's operations, including guest services, sales and marketing, food and beverage management, housekeeping, and maintenance.
• The GM will ensure that high-quality standards are maintained, customer satisfaction is prioritized, and business targets are achieved.
• The position demands strong leadership, effective communication, and the ability to inspire the team to deliver exceptional service.

Role Responsibilities
Operational Management:

• Oversee daily hotel operations to ensure the efficient functioning of all departments (e.g., front office, housekeeping, food & beverage, maintenance etc.).
• Implement, monitor, and evaluate hotel policies and procedures.
• Maintain the highest standards of guest service and hospitality.
• Ensure compliance with health, safety, and legal regulations.

Financial Management:

• Ensure the hotel’s budget is prepared and well managed
• Ensure all financial targets are met, including profitability, revenue, and cost-control objectives.
• Monitor daily performance metrics, such as occupancy rates, revenue per available room (RevPAR), and gross operating profit.

Guest Experience:

• Ensure a consistent, high-quality guest experience in all aspects of service.
• Handle guest complaints and issues promptly to maintain customer satisfaction and loyalty.
• Monitor and evaluate guest feedback and take appropriate action to address concerns.

Human Resources and Leadership:

• Lead and inspire staff, providing mentorship and guidance.
• Ensure performance management processes are implemented to assess and improve staff productivity and motivation.
• Foster a positive work environment that encourages teamwork and professional growth.

Sales, Marketing, and Public Relations:

• Ensure the development and implementation of sales and marketing strategies to drive occupancy and revenue.
• Work with the Business Development team to promote the hotel through various channels, including strategic partnerships, social media, events etc.
• Establish and maintain relationships with key business partners, such as travel agencies, tour operators, and corporate clients.

Property Management:

• Oversee the maintenance of the hotel's physical infrastructure to ensure safety, efficiency, and a luxurious guest experience.
• Work with the engineering and maintenance teams to ensure that facilities are kept in excellent condition.

Experience / Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, or related field; a Master’s degree is an added advantage.
• Minimum of 10 years of experience in the hospitality industry, with at least 5 years in a senior management role in a superior luxury 5-star hotel.

Competencies / Skills:

• Exceptional leadership and motivational skills
• Excellent communication and interpersonal abilities
• Financial acumen, including budgeting and revenue management
• Problem-solving and decision-making capabilities
• Strong guest service orientation
• Time and people management skills

Behavioural Qualities/Other Competences:

• High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
• Proactive identification of inefficiencies and ability to multitask
• Attention to detail and tech savviness
• Problem-solving and decision-making aptitude
• Cultural awareness
• Strong work ethics and reliability
• Experience in working with high-profile clientele.
• Familiarity with property management systems (PMS) and other hotel management software.
• Knowledge of local and international tourism trends.

go to method of application »

Main Function

• The Fine Dining Restaurant Manager is responsible for overseeing all aspects of the restaurant’s operations to deliver a premium dining experience.
• This role ensures that guests receive exceptional service, cuisine meets the highest quality standards, and operations remain cost-effective and profitable.
• The ideal candidate must be an experienced hospitality professional with excellent leadership skills, refined service knowledge, and a strong understanding of fine dining standards and guest expectations.

Role Responsibilities
Restaurant Operations and Service Excellence:

• Supervise daily operations of the fine dining restaurant to ensure smooth service delivery.
• Maintain the highest standards of service, etiquette, and presentation consistent with luxury hospitality.
• Monitor guest satisfaction, address complaints, and ensure repeat patronage.

Menu and Culinary Coordination:

• Work with the Executive Chef to develop, update, and refine menus to balance profitability and guest appeal.
• Ensure food and beverage offerings are consistent with fine dining expectations and brand positioning.

Financial Management and Cost Control:

• Prepare and manage restaurant budgets, forecasts, and financial reports.
• Control food, beverage, and labor costs to maximize profitability.
• Analyze sales trends and implement strategies to improve revenue.

Staff Leadership and Training:

• Recruit, train, and supervise restaurant staff to deliver flawless fine dining service.
• Conduct performance reviews, develop staff skills, and enforce service standards.
• Create a culture of professionalism, teamwork, and service excellence.

Guest Engagement and Relationship Management:

• Build and maintain relationships with high-profile guests and VIPs.
• Oversee reservation systems and guest profiling to personalize experiences.
• Ensure seamless coordination of private dining events, wine tastings, and exclusive experiences.

Compliance and Safety:

• Enforce health, safety, and hygiene standards in compliance with regulations.
• Maintain audit readiness and ensure food safety and service certifications are upheld.

Innovation and Experience Development:

• Stay abreast of global fine dining trends to enhance offerings and guest experience.
• Introduce innovative dining concepts, themed events, and signature services.

Qualifications and Requirements
Education and Certifications:

• HND or B.Sc Degree in Hospitality Management, Hotel & Catering, Business Administration, or related field.
• Professional certifications in Food & Beverage Management or Hospitality Service are an added advantage.

Experience:

• Minimum of 5 - 7 years experience in a fine dining or luxury hospitality environment.
• Proven track record of managing upscale restaurants or hotel dining operations.

Skills
Operational and Financial Acumen:

• Strong knowledge of fine dining restaurant operations, budgeting, and cost management.
• Skilled in financial planning, forecasting, and performance monitoring.

Leadership and People Management:

• Proven ability to lead and inspire teams in a luxury hospitality setting.
• Competence in staff development, training, and performance management.

Guest Service and Communication:

• Exceptional interpersonal and communication skills for engaging VIP guests.
• Deep understanding of etiquette, dining protocols, and guest expectations in fine dining.

Menu and Product Knowledge:

• Excellent knowledge of international cuisines, wines, spirits, and food pairings.
• Ability to work closely with culinary teams to deliver a premium dining experience.

Crisis and Time Management:

• Calm under pressure with strong problem-solving and conflict resolution skills.
• Highly organized with the ability to manage multiple service periods and events.

go to method of application »

Main Function

• The IT Manager will oversee the planning, implementation, and maintenance of the company’s technology infrastructure and systems.
• This role ensures the efficiency, security, and reliability of IT operations while supporting business growth and innovation.
• The ideal candidate must be a strategic thinker with hands-on technical expertise, strong leadership skills, and the ability to align IT initiatives with organizational goals.

Role Responsibilities
IT Strategy and Leadership

• Develop and implement IT strategies, policies, and procedures aligned with organizational objectives.
• Lead IT projects, including system upgrades, new technology implementations, and digital transformation initiatives.
• Provide technical direction and leadership to the IT team.

Infrastructure and Systems Management

• Oversee installation, configuration, and maintenance of servers, networks, databases, and applications.
• Ensure uptime, reliability, and scalability of IT systems.
• Monitor system performance and troubleshoot issues to minimize downtime.

Cybersecurity and Data Protection:

• Implement and maintain robust IT security policies and controls.
• Safeguard company data against unauthorized access, breaches, and cyber threats.
• Ensure compliance with data protection and regulatory requirements.

User Support and Training:

• Manage helpdesk and user support services to resolve IT-related issues.
• Provide training to staff on IT systems, software, and security best practices.
• Ensure high levels of customer service from IT support teams.

Vendor and Budget Management:

• Manage relationships with IT vendors, service providers, and consultants.
• Negotiate contracts and ensure cost-effective procurement of IT equipment and services.
• Prepare and manage IT budgets, monitoring expenses against allocations.

Innovation and Continuous Improvement:

• Stay updated on emerging technologies and recommend innovative solutions.
• Evaluate and implement digital tools to improve efficiency and productivity.
• Lead IT process improvements and standardization across the organization.

Qualifications and Requirements
Education and Certifications

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
• Professional certifications such as ITIL, PMP, CCNA, CISM, or CISSP are highly desirable.

Experience:

• Minimum of 7 years’ progressive IT experience, with at least 3 years in a managerial or supervisory role.
• Experience managing IT operations in a corporate or multi-business environment.

Skills:
Technical and Infrastructure Management:

• Strong expertise in networking, servers, databases, cloud computing, and enterprise applications.
• Proven knowledge of IT security, disaster recovery, and data backup systems.

Leadership and People Management:

• Ability to lead, mentor, and manage IT teams effectively.
• Strong decision-making and delegation skills.

Strategic and Analytical:

• Ability to align IT initiatives with organizational strategy.
• Strong problem-solving and analytical thinking skills.

Communication and Stakeholder Management:

• Excellent communication and interpersonal skills for engaging non-technical stakeholders.
• Ability to explain complex IT concepts in clear business terms.

Project and Budget Management:

• Skilled in managing IT projects, budgets, and vendor contracts.
• Strong organizational skills with the ability to prioritize and meet deadlines.

go to method of application »

Main Function

• The IT Officer will provide technical support, maintain IT infrastructure, and ensure smooth daily operations of hardware, software, and network systems.
• This role is responsible for troubleshooting issues, assisting users, and supporting the implementation of IT projects.
• The ideal candidate must be detailoriented, proactive, and have hands-on experience in system administration, user support, and IT security practices.

Role Responsibilities
Technical Support and User Assistance:

• Provide first-line support for hardware, software, and network issues.
• Troubleshoot and resolve system errors, connectivity problems, and user complaints.
• Set up user accounts, emails, and IT access permissions.

Systems and Network Administration:

• Assist in the installation, configuration, and maintenance of IT systems and networks.
• Monitor servers, routers, switches, and firewalls to ensure smooth operations.
• Support data backup, recovery, and storage management processes.

Hardware and Software Management:

• Install, configure, and maintain computers, printers, mobile devices, and software applications.
• Ensure timely updates, upgrades, and patches for systems and applications.
• Maintain IT asset inventory and records.

Security and Compliance:

• Enforce IT security protocols, including password policies, antivirus, and firewalls.
• Report and respond to security incidents or breaches.
• Ensure compliance with organizational and regulatory IT standards.

Project and Innovation Support:

• Support the IT Manager in implementing new technologies, systems, and projects.
• Research and recommend tools and solutions to improve efficiency.
• Assist with digital transformation initiatives within the organization.

Documentation and Reporting:

• Maintain accurate documentation of IT systems, user issues, and solutions.
• Prepare periodic reports on IT performance, system uptime, and support cases.

Qualifications and Requirements
Education and Certifications:

• Bachelor’s Degree or HND in Computer Science, Information Technology, Engineering, or related field.
• Professional certifications such as CompTIA, CCNA, ITIL, or Microsoft Certified Solutions Associate (MCSA) are an added advantage.

Experience:

• Minimum of 2–4 yearsexperience in IT support, system administration, or related roles.
• Experience in managing IT systems within a corporate or service-oriented environment.

Skills
Technical and Analytical:

• Strong knowledge of hardware, software, and networking fundamentals.
• Ability to troubleshoot IT issues quickly and effectively

Customer Service and Communication:

• Excellent communication and interpersonal skills to support non-technical users.
• Strong customer service orientation with patience and professionalism.

Organizational and Problem-Solving:

• Ability to prioritize tasks and manage multiple support requests.
• Strong analytical and problem-solving skills for technical challenges.

Security and Compliance:

• Basic knowledge of IT security practices and data protection policies.
• Ability to enforce IT standards and safeguard organizational systems.

Teamwork and Adaptability:

• Ability to work collaboratively in a team environment.
• Flexibility to work shifts, weekends, or respond to urgent IT issues.

go to method of application »

Main Function

• The Head of Logistics will oversee the planning, coordination, and execution of all logistics, warehousing, distribution, and supply chain activities within the organization.
• This role ensures cost-effective and efficient movement of goods, materials, and resources across business units while maintaining high service levels.
• The ideal candidate must be a strategic thinker with strong operational expertise, leadership abilities, and experience in logistics management across a large-scale or multi-subsidiary structure.

Role Responsibilities
Logistics and Supply Chain Management:

• Develop and implement logistics strategies to optimize transportation, distribution, and inventory management.
• Oversee the end-to-end supply chain processes including procurement, warehousing, and delivery.
• Ensure timely and cost-effective distribution of goods and services.

Fleet and Transportation Oversight:

• Manage company fleet operations, including vehicle acquisition, maintenance, and scheduling.
• Optimize route planning and delivery timelines to reduce costs and improve efficiency.
• Ensure compliance with transport safety regulations and standards.

Warehouse and Inventory Control:

• Oversee warehouse operations, including storage, handling, and stock movement.
• Implement effective inventory control systems to minimize losses, damages, or shortages.
• Ensure warehouse operations comply with safety and quality standards.

Financial and Cost Management:

• Prepare and manage departmental budgets for logistics, transportation, and warehousing.
• Track and analyze logistics costs, identifying areas for savings and efficiency.
• Negotiate contracts with vendors, freight forwarders, and logistics service providers.

Leadership and Staff Management:

• Lead, train, and mentor logistics teams across different business units.
• Monitor staff performance and ensure adherence to operational standards.
• Build a high-performing team culture focused on accountability and service excellence.

Compliance and Risk Management:

• Ensure logistics operations comply with local, national, and international regulations.
• Identify risks within logistics and supply chain processes and implement mitigation strategies.
• Enforce compliance with health, safety, and environmental standards.

Reporting and Continuous Improvement:

• Monitor logistics KPIs and prepare performance reports for senior management.
• Introduce innovations and technology-driven solutions to improve supply chain efficiency.
• Continuously assess processes to identify opportunities for operational improvement.

Qualifications and Requirements
Education and Certifications

• Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Master’s degree or professional certifications such as CILT, APICS, or PMP are an added advantage.

Experience:

• Minimum of 8–10 years’ experience in logistics, supply chain, or distribution management.
• At least 3–5 years in a senior leadership role, preferably within a diversified group, FMCG, or manufacturing sector.

Skills
Logistics and Supply Chain Expertise:

• Strong knowledge of logistics, warehousing, transportation, and inventory control.
• Experience with supply chain software and ERP systems.

Leadership and People Management:

• Proven ability to lead large, diverse teams across multiple locations.
• Strong coaching, mentoring, and conflict resolution skills.

Analytical and Strategic Thinking:

• Strong problem-solving skills with the ability to make data-driven decisions.
• Ability to align logistics strategies with organizational goals.

Financial and Cost Management:

• Skilled in budgeting, cost analysis, and contract negotiation.
• Ability to track KPIs and drive cost efficiencies.

Communication and Stakeholder Management:

• Excellent communication, negotiation, and interpersonal skills.
• Ability to build relationships with vendors, partners, and internal stakeholders.

Compliance and Risk Management:

• Strong knowledge of regulatory standards in logistics, transport, and warehousing.
• Ability to identify risks and implement effective mitigation measures.

go to method of application »

Main Function

• The Laundry Manager will oversee all laundry operations to ensure high-quality cleaning, finishing, and timely delivery of linens, uniforms, and guest laundry.
• This role is critical in maintaining the standards of hygiene, cleanliness, and presentation required in a hospitality or service environment.
• The ideal candidate must be highly organized, detail-oriented, and skilled in managing both people and processes within a fastpaced laundry facility.

Role Responsibilities
Operational Oversight:

• Manage daily laundry operations, including washing, drying, ironing, and finishing of linens, uniforms, and guest items.
• Monitor workflow to ensure timely completion of laundry tasks.
• Maintain consistent quality standards in cleaning and presentation.

Staff Supervision and Training:

• Supervise laundry team members and allocate tasks effectively.
• Train and develop staff in laundry procedures, equipment use, and safety practices.
• Conduct performance evaluations and ensure adherence to service standards.

Equipment and Facility Management:

• Oversee the operation and maintenance of laundry equipment to ensure efficiency and safety.
• Coordinate with maintenance teams for repairs and servicing of laundry machines.
• Ensure the laundry area is kept clean, safe, and organized at all times.

Inventory and Cost Control:

• Manage inventory of detergents, chemicals, and laundry supplies.
• Monitor usage to reduce wastage and control operational costs.
• Ensure accurate records of laundry loads, damages, and losses.

Guest Service and Quality Assurance:

• Ensure timely and high-quality service for guest laundry, dry cleaning, and pressing.
• Address guest complaints or issues related to laundry services.
• Uphold the highest standards of hygiene and garment care.

Compliance and Safety:

• Enforce compliance with health, hygiene, and safety regulations.
• Conduct regular training on safe handling of laundry chemicals and equipment.
• Maintain proper documentation for audits and inspections.

Qualifications and Requirements
Education and Certifications:

• HND or B.Sc in Hospitality Management, Textile Care, Business Administration, or related field.
• Professional certification in Laundry Management or Hospitality Operations is an advantage.

Experience:

• Minimum of 5 years experience in laundry operations, with at least 2 years in a supervisory or managerial role within hospitality, healthcare, or large-scale laundry facilities.
• Experience handling high-volume laundry operations is highly desirable.

Skills
Operational and Technical:

• Strong knowledge of laundry processes, textile care, and stain treatment.
• Proficiency in operating and maintaining industrial laundry equipment.

Leadership and Team Management:

• Proven ability to lead, train, and motivate diverse teams.
• Strong supervisory and conflict resolution skills.

Quality and Guest Service Orientation:

• Attention to detail with a commitment to high-quality laundry service.
• Ability to handle guest laundry requests professionally and promptly.

Organizational and Financial Acumen:

• Skilled in managing laundry budgets, inventory, and cost control.
• Ability to track laundry operations and prepare performance reports.

Health, Safety, and Compliance:

• Strong knowledge of safety practices and hygiene standards in laundry operations.
• Ability to enforce compliance with regulatory and internal standards.

go to method of application »

Main Function

• The Mixologist is responsible for creating, preparing, and serving a wide variety of cocktails, beverages, and specialty drinks while ensuring excellent guest service.
• The role requires creativity, knowledge of mixology trends, and the ability to deliver consistent quality in line with the establishment’s fine dining and hospitality standards.

Role Responsibilities
Drink Preparation and Service:

• Prepare, mix, and serve cocktails, mocktails, wines, and other beverages according to standard recipes.
• Create innovative and signature cocktails to enhance guest experience.
• Ensure accuracy, consistency, and aesthetic presentation of drinks served.

Guest Engagement and Service Excellence:

• Greet and interact with guests at the bar, recommending beverages based on preferences.
• Provide product knowledge on wines, spirits, and cocktail pairings.
• Maintain a high level of customer service to ensure guest satisfaction and repeat patronage.

Inventory and Stock Control:

• Manage bar stock, ensuring adequate supplies of spirits, mixers, garnishes, and glassware.
• Monitor beverage usage and minimize wastage.
• Conduct stock-taking and assist in placing orders for replenishment.
• Compliance and Safety:
• Adhere to health, safety, and hygiene standards in beverage preparation and service.
• Ensure compliance with legal regulations regarding alcohol service.
• Maintain cleanliness and organization of the bar area.

Bar Operations and Financials:

• Accurately process guest orders and payments through the POS system.
• Monitor sales, suggest upselling opportunities, and contribute to revenue growth.
• Assist in bar cost control through portioning and waste reduction.

Training and Development:

• Stay updated on global mixology trends, techniques, and new products.
• Share knowledge with junior staff and support training initiatives within the bar team.

Qualifications and Requirements
Education:

• Minimum of OND / HND in Hospitality, Food & Beverage, or related field.
• Professional certification in Mixology, Bartending, or Beverage Management is an added advantage.

Experience:

• Minimum of 2 - 3 years experience as a bartender or mixologist in a bar, lounge, or fine dining restaurant.
• Proven experience in creating innovative cocktails and managing bar operations.

Skills
Mixology and Beverage Knowledge:

• Strong knowledge of cocktail preparation, wines, spirits, and beverage presentation.
• Ability to create new drink recipes and keep up with mixology trends.

Customer Service and Communication:

• Excellent communication and interpersonal skills for engaging with guests.
• Ability to anticipate guest needs and provide personalized beverage recommendations.

Creativity and Innovation:

• Flair for designing unique and visually appealing drinks.
• Ability to enhance guest experience with creative beverage offerings.

Operational and Financial:

• Skilled in bar inventory management, stock control, and cost reduction.
• Familiarity with POS systems and accurate cash handling.

Teamwork and Flexibility:

• Ability to work effectively as part of a restaurant or hospitality team.
• Willingness to work shifts, evenings, weekends, and holidays.