Main Function
- The IT Manager will oversee the planning, implementation, and maintenance of the company’s technology infrastructure and systems.
- This role ensures the efficiency, security, and reliability of IT operations while supporting business growth and innovation.
- The ideal candidate must be a strategic thinker with hands-on technical expertise, strong leadership skills, and the ability to align IT initiatives with organizational goals.
Role Responsibilities
IT Strategy and Leadership
- Develop and implement IT strategies, policies, and procedures aligned with organizational objectives.
- Lead IT projects, including system upgrades, new technology implementations, and digital transformation initiatives.
- Provide technical direction and leadership to the IT team.
Infrastructure and Systems Management
- Oversee installation, configuration, and maintenance of servers, networks, databases, and applications.
- Ensure uptime, reliability, and scalability of IT systems.
- Monitor system performance and troubleshoot issues to minimize downtime.
Cybersecurity and Data Protection:
- Implement and maintain robust IT security policies and controls.
- Safeguard company data against unauthorized access, breaches, and cyber threats.
- Ensure compliance with data protection and regulatory requirements.
User Support and Training:
- Manage helpdesk and user support services to resolve IT-related issues.
- Provide training to staff on IT systems, software, and security best practices.
- Ensure high levels of customer service from IT support teams.
Vendor and Budget Management:
- Manage relationships with IT vendors, service providers, and consultants.
- Negotiate contracts and ensure cost-effective procurement of IT equipment and services.
- Prepare and manage IT budgets, monitoring expenses against allocations.
Innovation and Continuous Improvement:
- Stay updated on emerging technologies and recommend innovative solutions.
- Evaluate and implement digital tools to improve efficiency and productivity.
- Lead IT process improvements and standardization across the organization.
Qualifications and Requirements
Education and Certifications
- Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
- Professional certifications such as ITIL, PMP, CCNA, CISM, or CISSP are highly desirable.
Experience:
- Minimum of 7 years’ progressive IT experience, with at least 3 years in a managerial or supervisory role.
- Experience managing IT operations in a corporate or multi-business environment.
Skills:
Technical and Infrastructure Management:
- Strong expertise in networking, servers, databases, cloud computing, and enterprise applications.
- Proven knowledge of IT security, disaster recovery, and data backup systems.
Leadership and People Management:
- Ability to lead, mentor, and manage IT teams effectively.
- Strong decision-making and delegation skills.
Strategic and Analytical:
- Ability to align IT initiatives with organizational strategy.
- Strong problem-solving and analytical thinking skills.
Communication and Stakeholder Management:
- Excellent communication and interpersonal skills for engaging non-technical stakeholders.
- Ability to explain complex IT concepts in clear business terms.
Project and Budget Management:
- Skilled in managing IT projects, budgets, and vendor contracts.
- Strong organizational skills with the ability to prioritize and meet deadlines.
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