Main Function
- The Laundry Manager will oversee all laundry operations to ensure high-quality cleaning, finishing, and timely delivery of linens, uniforms, and guest laundry.
- This role is critical in maintaining the standards of hygiene, cleanliness, and presentation required in a hospitality or service environment.
- The ideal candidate must be highly organized, detail-oriented, and skilled in managing both people and processes within a fastpaced laundry facility.
Role Responsibilities
Operational Oversight:
- Manage daily laundry operations, including washing, drying, ironing, and finishing of linens, uniforms, and guest items.
- Monitor workflow to ensure timely completion of laundry tasks.
- Maintain consistent quality standards in cleaning and presentation.
Staff Supervision and Training:
- Supervise laundry team members and allocate tasks effectively.
- Train and develop staff in laundry procedures, equipment use, and safety practices.
- Conduct performance evaluations and ensure adherence to service standards.
Equipment and Facility Management:
- Oversee the operation and maintenance of laundry equipment to ensure efficiency and safety.
- Coordinate with maintenance teams for repairs and servicing of laundry machines.
- Ensure the laundry area is kept clean, safe, and organized at all times.
Inventory and Cost Control:
- Manage inventory of detergents, chemicals, and laundry supplies.
- Monitor usage to reduce wastage and control operational costs.
- Ensure accurate records of laundry loads, damages, and losses.
Guest Service and Quality Assurance:
- Ensure timely and high-quality service for guest laundry, dry cleaning, and pressing.
- Address guest complaints or issues related to laundry services.
- Uphold the highest standards of hygiene and garment care.
Compliance and Safety:
- Enforce compliance with health, hygiene, and safety regulations.
- Conduct regular training on safe handling of laundry chemicals and equipment.
- Maintain proper documentation for audits and inspections.
Qualifications and Requirements
Education and Certifications:
- HND or B.Sc in Hospitality Management, Textile Care, Business Administration, or related field.
- Professional certification in Laundry Management or Hospitality Operations is an advantage.
Experience:
- Minimum of 5 years experience in laundry operations, with at least 2 years in a supervisory or managerial role within hospitality, healthcare, or large-scale laundry facilities.
- Experience handling high-volume laundry operations is highly desirable.
Skills
Operational and Technical:
- Strong knowledge of laundry processes, textile care, and stain treatment.
- Proficiency in operating and maintaining industrial laundry equipment.
Leadership and Team Management:
- Proven ability to lead, train, and motivate diverse teams.
- Strong supervisory and conflict resolution skills.
Quality and Guest Service Orientation:
- Attention to detail with a commitment to high-quality laundry service.
- Ability to handle guest laundry requests professionally and promptly.
Organizational and Financial Acumen:
- Skilled in managing laundry budgets, inventory, and cost control.
- Ability to track laundry operations and prepare performance reports.
Health, Safety, and Compliance:
- Strong knowledge of safety practices and hygiene standards in laundry operations.
- Ability to enforce compliance with regulatory and internal standards.
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