Fresh Jobs at Tranter IT Infrastructure Services Limited

Salary - 70k

Duties

• Escalating merchant’s complaints such as chargebacks/failed/delayed settlement to the  appropriate team.
• Sourcing and onboarding of new merchant.
• Visitation of merchants and repairs of terminal to provide firsthand support and resolve POS  issues.
• Creating marketing strategies to achieve giving sales targets.
• Training of merchants and their sales reps on how to use the terminal effectively.
• Retrieving terminals from inactive merchants
• Remapping retrieved terminals to new merchants or those with faulty terminals.
• Making requests for terminal replacements in cases of damage

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Salary: 140,000 - 150,000 net monthly

Relevant work areas:

• Asset management;
• Incident and request management;
• System Maintenance/ Backup Administration;
• Information Security Management;
• System/Network administration support;
• Telecommunications Support

Educational Qualification:

• Minimum: B.Sc. Computer Science or Computer Engineering at least Second Class Upper
• Preferred: Masters degree in related discipline Professional

Certifications:

• Minimum: CCNA, ITILv4 Foundation
• Preferred: CCNP, Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA)

Work Experience:

• Minimum: 4 years of experience in IT
• Preferred: Experience in customer service and support Key Skills and Competencies:
• Computer network configuration and troubleshooting skills
• IT support skills (hardware, software, networks, etc.)
• Excellent hands-on systems administration (client and server) and virtualization skills
• Active Directory infrastructure support and troubleshooting skills Information security management (Antivirus, firewall, access control, disaster recovery, etc.)
• Microsoft productivity tools (Word, Excel, PowerPoint, Visio, Project, etc.)
• Excellent analytical and problem-solving skills

CVs should be sent to recruitment@tranter-it.com