Sun King designs, distributes, and finances solar home energy for the 1.8 billion people without reliable electricity. We are the largest solar provider for off-grid homes in Africa and Asia with over 82 million customers in more than 40 countries.
Read more about this company
- Contents
- Open Jobs
- Solar Inverter Specialist, Lagos State
- After Sales Manager, Nigeria
- Area Business Manager, Abakaliki (Ebonyi State)
- Area Business Manager, Bida (Niger State)
- Store Executive, Bida (Niger State)
- Area Business Manager, Ningi (Bauchi State)
- Store Executive, Ningi (Bauchi State)
- Area Business Manager, Duste (Jigawa State)
- Store Executive, Duste (Jigawa State)
- Area Business Manager, Wukari (Taraba State)
- Store Executive, Wukari (Taraba State)
-
Method of Application
About the role:
- The Solar Inverter Specialist (Lagos State) will coordinate inverter sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar Inverter products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Inverter Energy Officer”. The Solar Inverter Specialist is ultimately accountable for generating inverter sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager
What you would be expected to do
- Hire & retain Inverter Energy Officers (IEOs): Hire, train and maintain a team of at least 50 Sun King Inverter Energy Officers in the area (Lagos State). Use multiple avenues for finding the right talent to sell Sun King Inverter products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
- Training of Inverter Energy Officers: Provide training to the Inverter Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supervised in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
- Provide role clarity to Inverter Energy Officers: Provide complete clarity to Inverter Energy Officers related to their day-to-day tasks, sales & collections plans, routes and targets. This includes, ensuring Inverter Energy Officers have sales route/area to sell in, they know on how to demonstrate and sell Sun King inverters, PayGo phones and other products, they have the confidence to be able to present and resolve basic customer queries on the spot and they always have access to *Solar Inverter Specialist in case of questions and concerns.
- Daily field visits: Have a weekly touchpoint with every Inverter Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Inverter Energy Officers and report them to the Solar Inverter Business Manager, every week. Ensure that first 5 sales of each Inverter Energy Officer is done along with the Area Business Manager in the area, by each Inverter Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
- Work with Inverter Energy Officers: Conduct joint field work with a group of Inverter Energy Officers to provide inverter sales and collection training on a weekly basis and drive IEO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
- Exceed your sales & collections targets: Meet or exceed sales and collection targets established on 2nd of every month by the Solar Inverter Business Manager. Provide daily, weekly updates on sales, IEO recruitments, Customer issues and resolutions, in alignment with the Solar Inverter Business Manager.
- Drive robust field sales processes: Review collection progress with your Inverter Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
- Remain externally focused: Keep an eye on companies selling similar products within your area and ensure you take adequate measures to protect and grow our business from pressures. Pre-inform your management team and take measures to ensure Sun King remains a paramount brand name in Solar Inverter products for your area.
- Resolve customer issues: Provide world-class customer service to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Inverter Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
- Control Marketing & Other spend: Provide adequate marketing materials & equipment (such as smartphones) necessary to all your Inverter Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing and supply chain.
- Review meetings with Inverter Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have SIBM present in those meetings to resolve any outstanding customers or IEO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Inverter Energy Officers is maintained at an all-time high.
You might be a strong candidate if you
- Have a degree in a Business-related field OR equivalent and at least 3 years hands on experience in inverter Sales.
- Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint.
- Have extensive Customer Care experience
- Are skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture.
- Are able to skillfully build relations both internal & external relationships.
- Ability to expand Sun King’s massive inverter sales net work across Lagos State.
- Build and develop a formidable sales team across the state.
- Listens well, coaches’ others and is disciplined in their learning practice
- Meet and exceed set target MoM.
- Has Operation Excellence (Keeps promise, seeks to be informed and gives excellent Customer Satisfaction
- Have knowledge of the territory.
go to method of application »
About the Role:
- Sun King is looking for an After-Sales Manager to manage the After-Sales operations team in Nigeria. This role will oversee after-sales operations, ensuring high customer satisfaction through efficient service delivery, warranty management, spare parts coordination, and technical support. The role involves managing a team, optimising processes, maintaining strong relationships with customers and service partners, and building smooth relations with internal and external customers and achieve best-in-class customer satisfaction.
What you would be expected to do
After-Sales Service Management
- Ensure timely resolution of customer complaints, warranty claims, and service requests.
- Monitor service turnaround time (TAT) and implement improvements.
- Coordinate with technical teams, partners, and third-party service providers to deliver quality replacements, repairs/maintenance.
Team Leadership
- Supervise, mentor & guide the after-sales executives, technicians.
- Conduct training sessions to enhance team customer handling and technical troubleshooting skills.
- Encourage Professional growth within the team, mentoring individuals to develop valuable skill sets.
Warranty & Spare Parts Coordination
- Oversee warranty administration, including approvals, rejections, and documentation.
- Manage spare parts inventory, ensuring availability and cost efficiency.
- Liaise with internal & external stakeholders for timely spare parts procurement.
Customer Relationship Management
- Maintain strong relationships with key clients, addressing escalations proactively.
- Conduct customer feedback surveys and implement service improvements.
- Ensure compliance with service level agreements (SLAs).
Systems and process design:
- Coordinate with technology teams to ensure company systems meet customer service needs, including applications.
- Develop new processes to transform current service operations more efficiently.
Drive Operational Efficiency:
- Based on the global aftersales strategy, define and manage the coordination of the long-range strategic plans for the aftersales business based on future business growth.
- Maximise efficiency and profitability for the service department within Nigeria, in line with the current offerings and the projected business growth.
Reporting & MIS:
- Prepare and provide periodic reports on after-sales performance.
- Identify bottlenecks and implement process optimizations.
- Ensure compliance with company policies and industry regulations.
You might be a strong candidate if you
- Have Bachelors degree or Higher Diploma from a recognized institution with a degree in engineering or other relevant disciplines.
- An advanced degree is an added advantage.
- 8+ years experience in after-sales services in renewable energy, electronic consumer goods/ mobile industry.
- Demonstrated experience in managing the After Sales Service department in a fast paced environment.
- Excellent verbal and written communication skills with the ability to distill information and ability to manage stake holders to get results.
- Passionate about customer service and resolving their issues.
- Efficiency and organizational skills.
- Entrepreneurial Spirit with qualities of being able to work. without supervision and figure things out with innovative thinking, problem-solving skills, and presence of mind.
go to method of application »
About the role:
- The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.
What you would be expected to do
- Hire & retain Energy Officers: Hire, train and maintain a team of at least 40 Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
- Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supervised in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
- Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have sales route/area to sell in, they know on how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
- Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
- Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
- Exceed your sales & collections targets: Meet or exceed sales and collection targets established on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, in alignment with your Regional Business Manager.
- Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
- Remain externally focused: Keep an eye on companies selling similar products within your area and ensure you take adequate measures to protect and grow our business from pressures. Pre-inform your management team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
- Resolve customer issues: Provide world-class customer service to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
- Control Marketing & Other spend: Provide adequate marketing materials & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
- Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
- Grow Retail presence: Ensure the retail network in your Area grows with the help of the Cluster leaders, hired under you.
You might be a strong candidate if you
- Have a degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales.
- Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
- Have extensive Customer Care experience
- Are innovative, and you think out of the box
- Are skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture
- Are able to skillfully builds relations, works on internal & external relationships
- Listens well, coaches’ others and is disciplined in their learning practice
- Has Operation Excellence (Keeps promise, seeks to be informed and gives excellent Customer Satisfaction
- Have knowledge of the territory
go to method of application »
About the role:
- The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.
What you would be expected to do
- Hire & retain Energy Officers: Hire, train and maintain a team of at least 40 Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
- Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supervised in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
- Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have sales route/area to sell in, they know on how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
- Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
- Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
- Exceed your sales & collections targets: Meet or exceed sales and collection targets established on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, in alignment with your Regional Business Manager.
- Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
- Remain externally focused: Keep an eye on companies selling similar products within your area and ensure you take adequate measures to protect and grow our business from pressures. Pre-inform your management team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
- Resolve customer issues: Provide world-class customer service to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
- Control Marketing & Other spend: Provide adequate marketing materials & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
- Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
- Grow Retail presence: Ensure the retail network in your Area grows with the help of the Cluster leaders, hired under you.
You might be a strong candidate if you
- Have a degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales.
- Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
- Have extensive Customer Care experience
- Are innovative, and you think out of the box
- Are skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture
- Are able to skillfully builds relations, works on internal & external relationships
- Listens well, coaches’ others and is disciplined in their learning practice
- Has Operation Excellence (Keeps promise, seeks to be informed and gives excellent Customer Satisfaction
- Have knowledge of the territory
go to method of application »
The team you would join:
- The Sun King Store Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity
What you would be expected to do
Inventory management
- Receive stock and keep track of inventory from warehouse
- Manage and issue out stock as per FIFO standards
- Dispatch stocks as per requirement
- Maintain and update stock cards
- Keep and provide off-the -shelf sales details when needed
- Maintain an updated Goods Received and Goods Issued log online
- Perform daily cycle counts on stock
- Receive faulty stock from the field and consolidate for disposal
- Conduct monthly stock take
- Manage all spare parts inventory and re-orders
Reports
- Prepare daily on hand stock report for stakeholders use
- Report on daily issued out stock for replacement and or replenishment
Repairs
- Repairs and Spare Parts management
- Take custody of the repair tools and tool kits
- Perform basic check on the faulty units before replacement
- Conduct basic repair on the in warranty returns
Store management
- Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
- Ensure neatness on the repair work bench in line
- Observation of safety procedures to avert hazards at the work bench
- Welcome walk-in customers and provide assistance as necessary
- Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
- Assist Energy Officers and coordinate with Call Center in resolving customer queries
You might be a strong candidate if you
- Have a Bachelors’ Degree or its equivalent from a recognized institution in any related field.
- Have 2 years’ hands on experience in a related role.
- Have effective communication and people skills.
- Have knowledge of Sun King products (an added advantage).
- Is able to demonstrate high levels of integrity with a proactive and positive attitude.
- Have good customer focus.
- Are a team player with high levels of flexibility.
- Have proven report-writing experience.
- Possess good problem-solving skills.
- Are a computer literate with working proficiency in MS Excel and MS Word.
- Territory knowledge is an added advantage.
go to method of application »
About the role:
- The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.
What you would be expected to do
- Hire & retain Energy Officers: Hire, train and maintain a team of at least 40 Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
- Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supervised in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
- Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have sales route/area to sell in, they know on how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
- Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
- Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
- Exceed your sales & collections targets: Meet or exceed sales and collection targets established on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, in alignment with your Regional Business Manager.
- Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
- Remain externally focused: Keep an eye on companies selling similar products within your area and ensure you take adequate measures to protect and grow our business from pressures. Pre-inform your management team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
- Resolve customer issues: Provide world-class customer service to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
- Control Marketing & Other spend: Provide adequate marketing materials & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
- Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
- Grow Retail presence: Ensure the retail network in your Area grows with the help of the Cluster leaders, hired under you.
You might be a strong candidate if you
- Have a degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales.
- Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
- Have extensive Customer Care experience
- Are innovative, and you think out of the box
- Are skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture
- Are able to skillfully builds relations, works on internal & external relationships
- Listens well, coaches’ others and is disciplined in their learning practice
- Has Operation Excellence (Keeps promise, seeks to be informed and gives excellent Customer Satisfaction
- Have knowledge of the territory
go to method of application »
The team you would join:
- The Sun King Store Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity
What you would be expected to do
Inventory management
- Receive stock and keep track of inventory from warehouse
- Manage and issue out stock as per FIFO standards
- Dispatch stocks as per requirement
- Maintain and update stock cards
- Keep and provide off-the -shelf sales details when needed
- Maintain an updated Goods Received and Goods Issued log online
- Perform daily cycle counts on stock
- Receive faulty stock from the field and consolidate for disposal
- Conduct monthly stock take
- Manage all spare parts inventory and re-orders
Reports
- Prepare daily on hand stock report for stakeholders use
- Report on daily issued out stock for replacement and or replenishment
Repairs
- Repairs and Spare Parts management
- Take custody of the repair tools and tool kits
- Perform basic check on the faulty units before replacement
- Conduct basic repair on the in warranty returns
Store management
- Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
- Ensure neatness on the repair work bench in line
- Observation of safety procedures to avert hazards at the work bench
- Welcome walk-in customers and provide assistance as necessary
- Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
- Assist Energy Officers and coordinate with Call Center in resolving customer queries
You might be a strong candidate if you
- Have a Bachelors’ Degree or its equivalent from a recognized institution in any related field.
- Have 2 years’ hands on experience in a related role.
- Have effective communication and people skills.
- Have knowledge of Sun King products (an added advantage).
- Is able to demonstrate high levels of integrity with a proactive and positive attitude.
- Have good customer focus.
- Are a team player with high levels of flexibility.
- Have proven report-writing experience.
- Possess good problem-solving skills.
- Are a computer literate with working proficiency in MS Excel and MS Word.
- Territory knowledge is an added advantage.
go to method of application »
About the role:
- The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.
What you would be expected to do
- Hire & retain Energy Officers: Hire, train and maintain a team of at least 40 Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
- Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supervised in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
- Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have sales route/area to sell in, they know on how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
- Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
- Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
- Exceed your sales & collections targets: Meet or exceed sales and collection targets established on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, in alignment with your Regional Business Manager.
- Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
- Remain externally focused: Keep an eye on companies selling similar products within your area and ensure you take adequate measures to protect and grow our business from pressures. Pre-inform your management team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
- Resolve customer issues: Provide world-class customer service to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
- Control Marketing & Other spend: Provide adequate marketing materials & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
- Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
- Grow Retail presence: Ensure the retail network in your Area grows with the help of the Cluster leaders, hired under you.
You might be a strong candidate if you
- Have a degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales.
- Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
- Have extensive Customer Care experience
- Are innovative, and you think out of the box
- Are skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture
- Are able to skillfully builds relations, works on internal & external relationships
- Listens well, coaches’ others and is disciplined in their learning practice
- Has Operation Excellence (Keeps promise, seeks to be informed and gives excellent Customer Satisfaction
- Have knowledge of the territory
go to method of application »
The team you would join:
- The Sun King Store Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity
What you would be expected to do
Inventory management
- Receive stock and keep track of inventory from warehouse
- Manage and issue out stock as per FIFO standards
- Dispatch stocks as per requirement
- Maintain and update stock cards
- Keep and provide off-the -shelf sales details when needed
- Maintain an updated Goods Received and Goods Issued log online
- Perform daily cycle counts on stock
- Receive faulty stock from the field and consolidate for disposal
- Conduct monthly stock take
- Manage all spare parts inventory and re-orders
Reports
- Prepare daily on hand stock report for stakeholders use
- Report on daily issued out stock for replacement and or replenishment
Repairs
- Repairs and Spare Parts management
- Take custody of the repair tools and tool kits
- Perform basic check on the faulty units before replacement
- Conduct basic repair on the in warranty returns
Store management
- Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
- Ensure neatness on the repair work bench in line
- Observation of safety procedures to avert hazards at the work bench
- Welcome walk-in customers and provide assistance as necessary
- Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
- Assist Energy Officers and coordinate with Call Center in resolving customer queries
You might be a strong candidate if you
- Have a Bachelors’ Degree or its equivalent from a recognized institution in any related field.
- Have 2 years’ hands on experience in a related role.
- Have effective communication and people skills.
- Have knowledge of Sun King products (an added advantage).
- Is able to demonstrate high levels of integrity with a proactive and positive attitude.
- Have good customer focus.
- Are a team player with high levels of flexibility.
- Have proven report-writing experience.
- Possess good problem-solving skills.
- Are a computer literate with working proficiency in MS Excel and MS Word.
- Territory knowledge is an added advantage.
go to method of application »
About the role:
- The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.
What you would be expected to do
- Hire & retain Energy Officers: Hire, train and maintain a team of at least 40 Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
- Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supervised in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
- Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have sales route/area to sell in, they know on how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
- Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
- Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
- Exceed your sales & collections targets: Meet or exceed sales and collection targets established on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, in alignment with your Regional Business Manager.
- Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
- Remain externally focused: Keep an eye on companies selling similar products within your area and ensure you take adequate measures to protect and grow our business from pressures. Pre-inform your management team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
- Resolve customer issues: Provide world-class customer service to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
- Control Marketing & Other spend: Provide adequate marketing materials & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
- Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
- Grow Retail presence: Ensure the retail network in your Area grows with the help of the Cluster leaders, hired under you.
You might be a strong candidate if you
- Have a degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales.
- Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
- Have extensive Customer Care experience
- Are innovative, and you think out of the box
- Are skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture
- Are able to skillfully builds relations, works on internal & external relationships
- Listens well, coaches’ others and is disciplined in their learning practice
- Has Operation Excellence (Keeps promise, seeks to be informed and gives excellent Customer Satisfaction
- Have knowledge of the territory
go to method of application »
The team you would join:
- The Sun King Store Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity
What you would be expected to do
Inventory management
- Receive stock and keep track of inventory from warehouse
- Manage and issue out stock as per FIFO standards
- Dispatch stocks as per requirement
- Maintain and update stock cards
- Keep and provide off-the -shelf sales details when needed
- Maintain an updated Goods Received and Goods Issued log online
- Perform daily cycle counts on stock
- Receive faulty stock from the field and consolidate for disposal
- Conduct monthly stock take
- Manage all spare parts inventory and re-orders
Reports
- Prepare daily on hand stock report for stakeholders use
- Report on daily issued out stock for replacement and or replenishment
Repairs
- Repairs and Spare Parts management
- Take custody of the repair tools and tool kits
- Perform basic check on the faulty units before replacement
- Conduct basic repair on the in warranty returns
Store management
- Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
- Ensure neatness on the repair work bench in line
- Observation of safety procedures to avert hazards at the work bench
- Welcome walk-in customers and provide assistance as necessary
- Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
- Assist Energy Officers and coordinate with Call Center in resolving customer queries
You might be a strong candidate if you
- Have a Bachelors’ Degree or its equivalent from a recognized institution in any related field.
- Have 2 years’ hands on experience in a related role.
- Have effective communication and people skills.
- Have knowledge of Sun King products (an added advantage).
- Is able to demonstrate high levels of integrity with a proactive and positive attitude.
- Have good customer focus.
- Are a team player with high levels of flexibility.
- Have proven report-writing experience.
- Possess good problem-solving skills.
- Are a computer literate with working proficiency in MS Excel and MS Word.
- Territory knowledge is an added advantage.
Method of Application
Use the link(s) below to apply on company website.
- Solar Inverter Specialist, Lagos State
- After Sales Manager, Nigeria
- Area Business Manager, Abakaliki (Ebonyi State)
- Area Business Manager, Bida (Niger State)
- Store Executive, Bida (Niger State)
- Area Business Manager, Ningi (Bauchi State)
- Store Executive, Ningi (Bauchi State)
- Area Business Manager, Duste (Jigawa State)
- Store Executive, Duste (Jigawa State)
- Area Business Manager, Wukari (Taraba State)
- Store Executive, Wukari (Taraba State)
Build your CV for free. Download in different templates.
Gmail
Yahoomail