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Ibis is an international hotel company, owned by a holding company of hotels AccorHotels approximately three times the size, that is listed on the Paris Stock Exchange and was founded in 1967. The ibis opened its founding hotel in 1974 and in January 2014 the company opened the 1,000th example in Surabaya, Indonesia. Around 400 ibis Hotels are throughout Fra...
"Some say you can't put a price on comfort." ibis hotels prove the contrary by offering their guests well-being at the best price. Fully-equipped rooms, innovative bedding and 24-hour reception services. Welcome to the world’s leading economy hotel brand.
Ibis is a brand of economy hotels focused on evolutive design with simple and flexible furniture and owned by Accor. Created in 1974, Ibis became Accor's economy megabrand in 2011 with the launch of Ibis Styles and Ibis Budget. Ibis manages 1174 hotels in 67 countries (2018)
Job Description
We are looking for a professional Food and Beverage Manager to be responsible for managing all F&B operations and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan, and manage all F&B orders, staff, and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.
Essential Duties and Responsibilities
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods, and continuously make necessary improvements
- Identify customers’ needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training, and appraising talented personnel
- Establish targets, KPI’s, schedules, policies, and procedures
- Provide two-way communication and nurture an ownership environment with an emphasis on motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
- Support with the conducting of hygiene audit. Especially as it concerns the restaurant and kitchen
Other Skills Education And Experience
- A minimum 7 years’ experience at a similar level, managing restaurants in luxury hotel
- Culinary school diploma or degree in food service management or related field
- Working knowledge of various computer software programs (MS Office, restaurant management software Micros POS)
- Ability to spot and resolve problems efficiently
- Mastery in delegating multiple tasks
- A sound knowledge of Hazard Analysis Critical Control Point (HACCP)
- Restaurant budgeting and forecasting using Microsoft Excel
- Communication and leadership skills
- Up to date with food and beverages trends and best practices
- Ability to manage personnel and meet financial targets
- Guest-oriented and service-minded
Benefits
- Attractive Salaries: Our goal is to acknowledge our employees' skills and performance, while at the same time respecting the principles of fairness and non-discrimination.
- Regular Support: Meeting in a calm setting, conducting an appraisal, and setting targets is a valuable process, both for managers and employees. Several meetings or discussions are held throughout the year to facilitate dialogue and motivate teams.
- Wellness for all: With operations over 63 countries, we strive to ensure the well-being, health, and safety of all our teams. Accor is extremely attentive to its employees and their loved ones.
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Ibis Lagos Airport Hotel - "Some say you can't put a price on comfort." ibis hotels prove the contrary by offering their guests well-being at the best price. Fully-equipped rooms, innovative bedding and 24-hour reception services. Welcome to the world’s leading economy hotel brand.
Ibis is a brand of economy hotels focused on evolutive design with simple and flexible furniture and owned by Accor. Created in 1974, Ibis became Accor's economy megabrand in 2011 with the launch of Ibis Styles and Ibis Budget. Ibis manages 1174 hotels in 67 countries (2018)
Location: Ajao Estate, Lagos
Job Responsibilities
- Collaborate with Country Sales Manager in the planning and development of sales strategies, as well as in setting sales goals and standards.
- To negotiate contracts with clients and to ensure that all necessary paperwork (e.g. credit agreements, etc.) is in place prior to clients’ placing business
- To maintain an efficient sales office procedure and to insure the regular maintenance of an accurate and updated accounts/contacts database and follow-up procedures
- Ensure contact is maintained with clients to create a good work relationship that supports sales as well as increases customer base
- Effect periodic sales meetings and update records on ANAIS
- Ensure adherence to the work ethics, policies, and regulations of a firm
- Perform administrative tasks of production recording, filing, and inventory
- Responsible for recommending solutions which will help in enhancing the profits of the company and should be a problem solver.
- Provide excellent customer service and ensure that all the customers are satisfied with the products or services and are not facing any issues
- Responsible for developing strategies and suggesting changes which will help bring about more profit and improved sales
- Have a thorough understanding of the drivers of the business in corporate sector and have demonstrated the ability to adapt and deliver in an aggressive and competitive environment
- To assist the Director of Sales & Marketing in managing and coordinating all efforts of the Sales & Marketing operations, to ensure efficient, prompt, courteous, consistent quality and proactive service for all hotel guests
- Be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in the hotel
- To pass on all complaints/comments received from customers/clients regarding the hotel, hotel services, etc. to the Director of Sales & Marketing immediately
- To be fully aware of the hotel’s major corporate clients and high-profile individual guests, current VIP guests, hotel promotions and room rates
- To maintain and exceed the hotel’s revenue goals within the allocated market segments
- organize and conduct familiarization tour of the hotel
- To maintain confidentiality of the information directly related to the hotel’s activities and to not divulge such information outside the hotel.
Qualifications & Requirements
- Degree in Marketing, Business Administration and other related fields
- Minimum of three (5) years working experience in similar role, hotel experience will be a plus
- Sound knowledge of digital and traditional marketing strategies and operations
- Problem solving, communication skills as to relating with clients and colleagues
- Proficient in the use of Opera & other related software for effective marketing communications & operations
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