Fresh Vacancies at HRLeverage Africa

Job Description

• Our Client is currently in need of experienced call center agents to respond to incoming calls from the clients as well as answer inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services.

Responsibilities
The Ideal candidate will be responsible for:

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.

Requirements

• Minimum of a First Degree in Business Administration or any related field
• Minimum of  two (2) years experience as a call centre agent in a telecommunication or financial institution as this is key to this role.
• Excellent communication skills, including verbal and written languages.
• Ability to work with others in a close manner.
• Good computer skills.
• Good multi-tasking skills
• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.

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Location: Benin, Edo

Job Description

• As House Manager, you will be responsible for delivering an unforgettable stay for our guests, exceeding our company’s’ exceptionally high standards of intuitive, individualised service, care and discretion.
• You will lead our talented front-of-house team, taking charge of ensuring that guests’ individual needs are communicated across all departments and well catered for.
• You will thrive under pressure in a fast-paced environment, bringing exceptional communication and organisational skills as you manage and motivate your team.In turn, you will receive the support to build on your experience and develop your skills as a manager and front office specialist.
• Ultimately, your insight, commitment and pride in your work will make you an integral part of the Gem Apartment family.

The Role
To support the entire operation of the apartment whilst remaining a hands-on member of the team, specific responsibilities will include:

• Leading and developing a great team across all departments to achieve exceptional performance across the key indicators of profit and people.
• Working with the General Manager to support the entire Apartment operation
• Managing the apartment reservations process.
• Managing rates and availability in line with company objectives, strategies and financial targets.
• Managing and ensuring team compliance with all guest documentation process
• Instilling a culture of service to the team to ensure 5* standards are delivered to guests at all times (in person, telephone or online).
• Responsible for planned and preventive maintenance, including but not limited to proactive and reactive work.

Qualification

• A Degree certificate and experience in the hospitality sector.

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Location: Benin, Edo

Job Description

• As a front office supervisor your department is the first and last impression that a guest has of the restaurant, so it’s your job to ensure it’s a good one.

Responsibilities

• Supervise the front office team and ensure they provide professional and exceptional service for customers at all times.
• Ensure restaurant phones are answered promptly.
• Resolve all customer complaints.
• Troubleshoot emergencies.
• Plan restaurant events/parties.
• Maintain restaurant ambience.
• Schedule staff rota.
• Ensure ordering process are followed and full payments on sales made and tills balance at close of business.
• Liaise with other departments and agencies Must have for this position
• Outgoing personality.
• Good telephones kills.
• Excellent communication skills to handle any complaints and emergencies in a professional manner.
• The ability to multitask and manage your time.
• Be quick at decision-making.

Qualification

• A University Degree and experience in a supervisory role in the hospitality industry.

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Location: Benin, Edo

Job Description

• As kitchen supervisor, you’ll be leading a small team of kitchen staff and overseeing the day to day running of the kitchen, including cleaning the equipment, checking supplies and rotating food stock.
• Note that part of your day may be spent working at your desk, ordering supplies and so on.

Key Responsibilities

• Managing the kitchen team.
• Making sure the kitchen is a safe and hygienic place to work.
• Organising the inventory, storage,and distribution of foodstuffs and supplies
• Helping to plan menus, apportion ingredients and use food surpluses.
• Control portion costs by working out the number of portions per foodbatch
• On rare occasions you might have to cook.
• Ensure recipes are developed and followed.
• Supervise chefs and cook to ensure food taste and looks are in conformance with recipes and standards.
• Adhere to food presentation protocols.

Qualifications

• Must have a commercial cooking experience preferably for a restaurant or hotel, a vocational training in catering will be an added advantage although not compulsory.
• Supervisory experience will be an added advantage.
• Ability to multitask.
• Creative and customer oriented.
• Computer literacy is a must.

Additional Information:

• This position best suits someone who likes to be hands on and is a stickler for detail.
• You’re going to have to get down to the nitty gritty because it’s your job to help maintain high standards of health and safety and to make sure the kitchen never runs out of ingredients.