Front Office Supervisor at HRLeverage Africa

Location: Benin, Edo

Job Description

• As a front office supervisor your department is the first and last impression that a guest has of the restaurant, so it’s your job to ensure it’s a good one.

Responsibilities

• Supervise the front office team and ensure they provide professional and exceptional service for customers at all times.
• Ensure restaurant phones are answered promptly.
• Resolve all customer complaints.
• Troubleshoot emergencies.
• Plan restaurant events/parties.
• Maintain restaurant ambience.
• Schedule staff rota.
• Ensure ordering process are followed and full payments on sales made and tills balance at close of business.
• Liaise with other departments and agencies Must have for this position
• Outgoing personality.
• Good telephones kills.
• Excellent communication skills to handle any complaints and emergencies in a professional manner.
• The ability to multitask and manage your time.
• Be quick at decision-making.

Qualification

• A University Degree and experience in a supervisory role in the hospitality industry.