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  • Posted: Jan 27, 2022
    Deadline: Not specified
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    HRLeverage Africa is an HR, Outsourcing and Recruitment Service Provider. As a company, we deliver excellent spectrum of HR Business Solutions through a custom-built approach for organizations. We are a premium professional service firm domiciled in Africa and with our partnership with global organizations, we are able to leverage on technology to provide strategic Business solution.
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    Experienced Call Center Agent

    Job Description

    • Our Client is currently in need of experienced call center agents to respond to incoming calls from the clients as well as answer inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services.

    Responsibilities
    The Ideal candidate will be responsible for:

    • Answering phones from customers professionally and responding to customer inquiries and complaints.
    • Researching required information using available resources.
    • Handling and resolving customer complaints regarding product sales to customer service problems.
    • Providing customers with the organization’s service and product information.
    • Processing forms, orders, and applications requested by the customers.
    • Identifying, escalating priority issues and reporting to the high-level management.
    • Routing inbound calls to the appropriate resources.
    • Following up complicated customer calls where required.
    • Completing call notes and call reports as necessary and updating them in the CRM.
    • Obtaining and evaluating all relevant data to handle complaints and inquiries.
    • Recording details of comments, inquiries, complaints, and actions taken.
    • Managing administration, communicating and coordinating with internal departments.
    • Other duties as assigned.

    Requirements

    • Minimum of a First Degree in Business Administration or any related field
    • Minimum of  two (2) years experience as a call centre agent in a telecommunication or financial institution as this is key to this role.
    • Excellent communication skills, including verbal and written languages.
    • Ability to work with others in a close manner.
    • Good computer skills.
    • Good multi-tasking skills
    • Technical expert in related computer applications.
    • Able to react effectively and calmly in emergencies.
    • Able to maintain customer confidentiality.

    Method of Application

    Interested and qualified candidates should send their CV to: resume@hrleverageafrica.com using the Job Title as the subject of the mail.

    Note: Candidates without the experience stated above need not apply.

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