Jobs at Michael Stevens Consulting

Description

• We believe the customer is at the center of everything we do. We aim to produce the best possible customer experience, with the greatest selection of accommodation options, the smoothest, most intuitive process, and the greatest customer service.
• Our customer service team goes above and beyond to make our customers experience the delight of right.
• We WOW our customers with our top notch personal service all day/all week long and we are always looking for new faces to join our team.
• If you are a born problem-solver with smart and fast solutions in the heat of the moment and you have a passion for friendly service, come help us provide the best in class service to every customer and accommodation/hotel involved in the Hotels.ng experience.

Job Responsibilities

• On a daily basis, you will send a lot of emails and make a lot of phone calls.
• Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
• Confer with customers to determine their service requirements and travel preferences.
• Determine the availability of space on travel dates requested by customers, assigning requested spaces when available.
• Maintain computerized inventories of available passenger space and provide information on space reserved or available.
• Make and confirm reservations for transportation and accommodations, using telephones and emails.
• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
• Provide customers with travel suggestions and information sources, such as guides, directories,brochures, and maps.
• Contact customers or travel agents to advise them of reservation changes or to confirm reservations.
• Prepare customer invoices and accept payment.
• Promote particular destinations, tour packages, and other travel services.
• Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

Qualifications/Requirements

• Candidates should possess a Degree or its equivalent with minimum of 5 years experience in the hospitality industry
• Perfect Telecommunication skills multitasking ability
• Must be able to work under minimal supervision.
• Must possess good customer relationship skills.
• Must be a computer literate (proficient in the use of Word, Excel, Power Point).
• Organized, vibrant, energetic and a go-getter.

The Offer

• A unique education in launching and scaling new internet concepts
• Become part of a highly professional and dynamic team working around the world
• An attractive salary package
• An unparalleled personal and professional growth as our long term objective is to train the next generation of leaders for our future internet ventures

go to method of application »

Summary

• Propagate the brand as the ultimate brand in the hospitality industry in Nigeria to make it top of mind and generate demand for all hospitality service products.
• Facilitate regular patronage of hospitality brands by Corporate Clients and HNI's to achieve above industry Room Occupancy rate.
• Facilitate regular patronage by Corporate Clients of the hospitality brand's Banqueting, Conferences, and Meeting rooms' facilities and coordination with other internal stakeholders in ensuring that events and conferences run smoothly.
• Preparation of a marketing plan, based on identified marketing opportunities, and oversight of its execution including the use of social media marketing, e-mail marketing, direct mailing, and telesales.
• Conduct market research, surveys, and competition analysis and pricing to identify customer requirements, and evaluate trends, brand awareness, and competition ventures.
• Collaborate with managers in preparing budgets and monitoring expenses for all events stated therein.

Requisite Qualification and Experience

• B.Sc Degree in Marketing, Social Science, Humanities, or other related qualification.
• Minimum of 5 years' experience in a similar position

Required Skills and Attributes:

• Good oral and written communication skills
• Good interpersonal and people management skills
• Self-motivated and a good team player
• Able to work flexible schedules
• Excellent Negotiating skills
• Proficiency in the use of Enterprise-Wide software such as HotelPlus or Opera
• Strong sense of professionalism, integrity, sound judgment, and tact
• Ability to maintain confidentialit

go to method of application »

Job Brief

• We are looking for a Hotel HR Manager to oversee all staff-related procedures and craft HR strategies in alignment with our business needs.
• Hotel HR Manager responsibilities include recruiting and training new hires, managing employee data and taking steps to retain our people.
• To be successful in this role, you should have a good knowledge of labor legislation and experience hiring employees for various roles and seniority levels.
• Ultimately, you will help us run a healthy hotel business where our employees are happy, engaged and productive.

Responsibilities

• Design hiring plans for all hotel departments based on seasonal needs
• Interview and assess job candidates
• Manage compensation and benefits plans
• Oversee employee attendance and working schedules, including paid time off, overtime and breaks
• Onboard new hires
• Report on employee turnover rates
• Organize employee records, like contracts, paying special attention to work permits and visas
• Implement employee retention programs (like end-of-season bonuses)
• Coordinate accommodation, catering and transport for our staff when necessary
• Schedule trainings for all hotel employees (for example, customer service skills training)
• Act as the point of contact when employees have queries or job-related issues
• Ensure hotel staff complies with relevant health and safety regulations

Requirements and Skills

• B.Sc in Human Resources, Organizational Psychology or similar field
• Work experience as a HR Manager, preferably in the hospitality industry
• Hands-on experience with HRIS and payroll software
• Experience in conducting interviews
• Understanding of labor legislation with an emphasis on part-time and overtime regulations
• Excellent communication skills
• Additional diploma in Hotel Management is a plus

go to method of application »

Job Description

• Maintains administrative staff by recruiting, selecting, orienting, and training employees.
• Supervises clerical and administrative personnel by communicating job expectations, appraising job results, and disciplining employees.
• Monitors and procures needed supplies for office, reception, mailroom, and kitchen.
• Ensures a safe, secure, and well-maintained facility that meets environmental, health, and security standards.
• Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
• Sets policies and procedures for training, coaching, counseling, and career development for staff.
• Initiates and coordinates goals, deadlines, and projects for their department.
• Develops and implements policies and procedures to improve operations and function of the department.

Requirements

Education and Experience Requirements:

• Bachelor's Degree (M.Sc is an added advantage)
• Minimum of 10 years of administrative manager experience.

Administrative Manager Qualifications / Skills:

• Project management
• Written and verbal communication skills
• Supervisor
• Scheduling and planning
• Leadership
• Organizational skills
• Attention to detail
• Administrative writing and reporting skills.

go to method of application »

Duties and Responsibilities

• Ensure that the guests have best possible experience by trouble-shooting and resolving all billing-related disputes.
• Represents the finance department on the daily department heads meeting with the general manager.
• Manage all phases of Accounts Payable, Receivable and department budget.
• Calculate and distribute wages and salaries.
• Prepare regular reports and summaries of accounting activities.
• Prepare financial statements and debtors' listings.
• Verify recorded transactions and report irregularities to management.
• Providing direction to the night audit team so as to ensure proper revenue reporting.
• Reviewing all ledger details guest ledger,city ledger and deposit ledgers to validate proper payment and revenue posting.
• If any imbalance or difference found on the ledger then co-ordinate with the PMS team to resolving the same.
• Review the postings, payments, revenue and guest balance reports on a daily basis.
• Ensure correct taxation are applied on all billing software like Property Management systems(PMS), Point of Sale (POS) and SPA software's.
• Ensure that all statutory details (PAN, TAX NO, Company Registration no. Etc.) are displayed on the guest invoices and bills.
• Bills A/R accounts daily and send the same to guest along with the supporting bills and statements.
• Follows up on any accounts within 3 days to ensure customer has received the invoice and does not have any questions.
• Review the Accounts Receivable(A/R)Ageing reports on a daily basis.
• Follow up 30 days after the initial billing if payment has not been received.
• Check customers credit ratings and Flag accounts as 'Black listed' for long outstanding or defaulter accounts.
• Enters invoices into accounts payable system weekly after verifying a purchase order was received from ordering department head and obtaining General Manager's approval.
• Forecasting cash payments and anticipating challenges arising from limited cash flow.
• Ensuring that cash flows are adequate to allow business units to operate effectively.
• Maintain banking relationships and negotiating loans and merchant services for business units.
• Maintains files of all contracts, insurance policies, tax reports,expenses,payroll, etc.
• Maintaining and transferring money between bank accounts as required.
• Performing numerical analysis of data and formulating conclusions and/or solutions.
• Approving all Travel Agent commissions and releasing payments after verification.
• Preparing financial reports and submissions to relevant government entities.
• Ensures all new hire paperwork, benefits, performance appraisals, disciplinary action forms and other pertinent personnel documents are filed appropriately and maintained in accordance with the company HR practices.
• Monitors and contains all property inventories to ensure proper levels without causing burdens on property cash flows.
• Preparing and presenting financial reports for meetings and investors.
• Working with executives and business heads to prepare budgets and track profit /loss performance by business unit.
• Providing direction and training to hotel operational team in areas related to finance, financial reports,internal controls, labour management, payroll, etc.
• Effectively manage the accounting team through respectful communication, clear expectations, relevant training, productive coaching, regular meetings, and appropriate performance management.
• Recommend and maintain a system of policies and procedures that impose an adequate level of control over Finance Department activities.

Requirements

Education:

• CA (Charted Accountant) or Bachelor's Degree in Finance or Graduate in Accounting.

Experience:

• 10 years demonstrated accounting experience, preferably in a hospitality or food and beverage environment and quality with a background that includes forecasting and budgeting.

Prerequisites:

• Strong verbal and written communications skills with strong accounting software experience.
• Proficiency with MS Office (Excel / Word) and experience with PMS like Opera, Room master, Protel, Visual One, Delphi, Sun Finance, Oracle Finance, SAP etc.