Job Openings at Global Rainbowbird Partners

Job Summary

• Our client is hiring a customer service representative to manage customer queries and complaints.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements and Skills

• Minimum of National Diploma.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

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Responsibilities

• Marketing and promotions: The manager will be responsible for creating and executing marketing and promotional campaigns to attract new customers and retain existing ones.
• Ensuring quality control: The manager is responsible for ensuring food quality, consistency, and presentation meet the restaurant's standards. This may involve taste-testing food, inspecting preparation areas, and ensuring kitchen equipment is clean and functioning properly.
• Hiring and training staff: The restaurant manager is responsible for hiring and training new staff members, ensuring they understand the restaurant's policies and procedures, and providing ongoing training as needed.
• Managing staff: The manager is responsible for scheduling staff, managing their performance, and ensuring they are meeting customer service standards.
• Managing inventory: The manager is responsible for ensuring the restaurant has adequate inventory, ordering supplies, and managing inventory levels to minimize waste and control costs.
• Managing finances: The manager is responsible for managing the restaurant's finances, including creating and managing budgets, forecasting revenue, and managing expenses.
• Ensuring compliance: The manager is responsible for ensuring the restaurant complies with all local, state, and federal regulations, including health codes and labor laws.
• Resolving customer issues: The manager is responsible for resolving customer complaints and ensuring customer satisfaction.

Requirements

• Candidates should possess a Bachelor's Degree
• Must have a minimum of 3-7 years experience managing a restaurant
• Excellent written and verbal communication skills.