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  • Posted: Apr 12, 2023
    Deadline: May 12, 2023
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    Read more about this company

     

    Customer Service Relationship Manager

    Job Summary

    • Our client is hiring a customer service representative to manage customer queries and complaints.
    • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
    • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers

    Responsibilities

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.

    Requirements and Skills

    • Minimum of National Diploma.
    • Ability to stay calm when customers are stressed or upset.
    • Comfortable using computers.
    • Experience working with customer support.

    Method of Application

    Interested and qualified candidates should send their Resume and Cover Letter to: ginosvacancy@gmail.com using the Job Title as the subject of the email.

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