Latest Jobs at Alfred and Victoria Associates

Job Summary

• Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations.

Responsibilities

• Managing incoming calls and customer service inquiries
• Generating sales leads that develop into new customers
• Identifying and assessing customers’ needs to achieve satisfaction
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Tribe: Hausa

Salary
Very attractive.

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Job Summary

• The SE participates in technical research and development to enable a continuous improvement/innovation within the ERS environment.

Key Accountabilities:

• The SE ensures the ERS software systems, hardware systems and related processes/procedures adhere to organizational values.
• The SE assists project teams with technical inputs and issues during the Initiation, Planning and Execution phases of project life-cycle. These activities include R & D within the project life-cycle, technical analysis, implementing, testing and rolling-out the ERS solutions.
• The SE participates in the smooth software transition between development phase and production operation.
• The SE is accountable for the following systems: Azure, AWS platforms, Active Directory, Infrastructure Platforms, ERP, Linux, Redhat.

Responsibilities
Implementation and Provisioning:

• Install new / upgrade existing ERS servers and configure hardware, peripherals, services settings, storage. Networks , databases, etc in accordance with standards and projects / operations requirements.
• Conduct integrations with Subsidiary’s platforms
• Maintain and improve installation and configuration procedures.
• Contribute to maintain systems standards.
• Research and recommend innovative and when possible automated approaches for Systems deployment.

Operations and Support:

• Perform daily system monitoring, verifying the integrity and availability of all server resources, systems, reviewing application logs, verifying completion of daily jobs such as backups.
• Perform daily backups and regular archiving and purging if necessary.
• Perform Level II, III support per requests from various stakeholders. Investigate and troubleshoot incidents reported.
• Repair and recover from application failures.
• Coordinate and communicate with impacted stakeholders.

Maintenance:

• Apply patches and upgrades in accordance with Change Management processes in place.
• Maintain configurations, monitoring tool, capacity planning tool, and other procedures.
• Perform periodic performance audit and reporting to improve capacity planning.
• Perform continuous performance tuning and optimizations.

Qualifications
Academic Qualification:

• Bachelor's degree with a technical major (Computer Science, Engineering, Maths, Physics).

Professional Qualification:

• System Administration / System Engineering Certification in Unix / Linux/ AWS/Azure

Experience:

• 5 to 6 years of experience in administering production systems.

Key Skills & Competencies:

• Problem Solving / Decision Making – The position deals with a variety of problems and the SE should be able to decide which solution is the best.
• Ability to work under pressure.
• Responsibility for training if necessary and knowledge sharing withing the work unit.
• Experience in Cloud services like AWS & Azure
• Communications / interpersonal – ability to interpret and discuss information with others, involving terminologies and concepts that are not familiar to all.

Salary
Very Attractive

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Job Summary

• A cloud architect will design and build the cloud computing architecture that all businesses rely on if they are to operate in a flexible and agile fashion.
• It is the cloud architect who has the knowledge and capability required to craft cloud solutions to meet and exceed the requirements of the organisation.

Responsibilities

• Translating project-specific needs into a cloud structure that will suit those needs and considering the project needs in terms of resource usage and scalability.
• Designing the cloud environment from a holistic point of view, ensuring it meets all of the company's requirements.
• Create a well-informed cloud strategy and manage the adaption process.
• Regularly evaluate cloud applications, hardware, and software.
• Overseeing cloud security.
• Completing the integration of new applications into the cloud environment.
• Develop and organize cloud systems.
• Work closely with IT security to monitor the company's cloud privacy.
• Respond to technical issues in a professional and timely manner.
• Keeping on top of usage of space in the cloud and making sure the structure is operating at full efficiency.
• Working with business clients to understand their needs and to implement the cloud strategies designed to meet those needs.
• Conducting migration, where necessary, to bring tools and other elements into the cloud.
• Working with virtualisation technologies to achieve effective server management for the business.
• Offer guidance in infrastructure movement techniques including bulk application transfers into the cloud.
• Identify the top cloud architecture solutions to successfully meet the strategic needs of the company.

Qualifications
Academic Qualification:

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or relevant field.

Professional Qualification:

• Any relevant Professional Qualification

Experience:

• 3-5 + years' experience designing, executing, and supporting IT cloud solutions.

Key Skills & Competencies:

• Able to work proficiently with a number of different operating systems, including Windows, Mac, and Linux.
• Proficient with Amazon Web Services, as well as Microsoft Azure Cloud.
• In-depth knowledge of networking an associated technologies, including LAN/WAN, OSI, TCP/IP, File Transfer Protocols, Telnet and Secure Shell, Load balancer, Domain Name System, and Dynamic Host Configuration Protocol, among others.
• Design knowledge for cloud architecture.
• Understanding of cloud infrastructure configuration and deployment.
• Cloud service management skills Knowledge of web and application servers.
• Ability to work with physical hardware and virtual machines.

Salary
Very Attractive.

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Job Summary

• The cloud systems administrator will have to develop, configure, implement and manage the systems that comprise the underlying cloud platform. The professional assists in setting up public or private cloud systems.

Responsibilities:

• Build, install, configure, analyze, tune, and troubleshoot Windows operating systems both on-premise and in cloud IaaS providers.
• Resolve difficult system problems and provide user consultation or training.
• Configure systems based on approved designs of the system and network security.
• Manage hardware, software, and utilities for installation, modification, troubleshooting, maintenance, and upgrades of operating systems and workstation environments.
• Monitor and analyze resource usage to recommend/develop enhancements to system capabilities and performance.
• Compare, evaluate, and implement new technologies, and integrate systems into the computing environment.
• Document systems infrastructure for users, support and consulting personnel, and developers.
• Train personnel who provide support and consulting services to users.
• Configure, implement, and maintain system security strategies, policies, and procedures.
• Maintaining a general level of expertise in Code Green, Proofpoint, Active Directory, Exchange, Office 365, Azure, AWS, GCP, and other Windows-based technologies.
• Ability to configure VMs and Web Applications through Azure Web Portal and Command Line Interface through PowerShell
• Document and follow processes and procedures for the Windows infrastructure and systems.
• Collaborating with the team on future direction and opportunities for new technology.

Academic Qualification:

• Bachelor’s degree in Computer Science, Information Technology, Electronics, or Telecommunications.
• Professional Qualification: Any relevant Professional Qualification
• Experience: 3-5+ years' of relevant experience

Key Skills & Competencies:

• Good knowledge of Code Green, Proofpoint, Active Directory, Exchange, Office 365, Azure, AWS, GCP, and other Windows-based technologies.
• Experience with managing an integrated computing environment.
• Extensive experience in multiple programming languages for system development.
• Experience with configuring and maintaining routers.
• Demonstrated knowledge of security protocols.
• Ability to manage shared resources and perform moderately complex tasks.
• Ability to work well independently and as a team member.
• Experience with middleware and infrastructure.
• Knowledge of various Cloud service models, including IaaS, PaaS, and SaaS.
• Experience implementing a business continuation and disaster recovery plan.
• Excellent oral and written communication skills, excellent interpersonal skills and the ability to work calmly and effectively in pressure situations.
• Manage time effectively in a changing environment, strong conceptual and logical abilities and strong planning and project abilities.
• Must be able to work as an independent, productive, responsible, self-motivated

Salary
Very Attractive