Latest Jobs at Chef Eros & Co

Roles and Responsibilities

• Provide exceptional customer service through phone, email, and online channels
• Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
• Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
• Follow established protocols and procedures for handling customer interactions.
• Accurately document customer interactions and maintain detailed records.
• Identify and escalate complex issues or complaints to your team lead or the appropriate department concerned.
• Upsell and cross-sell the menu and services to enhance customer satisfaction and revenue.
• Contribute to positive customer reviews and brand reputation.
• Proactively seek feedback from customers to identify areas for improvement.
• Stay up-to-date on company policies, menu, and services.
• Adapt to changing customer needs and situations with a positive and professional attitude.
• Work effectively within a team environment to achieve customer service goals.
• Maintain a positive and professional demeanor even in challenging situations.

Skills, Experience and qualifications required

• 2 years of experience as a customer service executive.
• Excellent verbal and written communication skills.
• Excellent interpersonal communication skills, with an emphasis on negotiation and persuasion techniques
• Ability to work accurately with attention to details in a high volume sales environment.
• Customer-oriented attitude with a passion for providing exceptional service
• Analytical and mathematical capabilities to manage money, as well as set, analyze, and meet sales targets.
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment.

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Responsibilities

• Welcome guests as they arrive, seating them on their tables.
• Listen attentively to customers’ food and beverage preferences, taking accurate orders,and communicating special requests to the kitchen staff.
• Offer suggestions and recommendations from the menu based on customers’ preferences, dietary restrictions, and budget.
• Deliver orders to tables promptly, ensuring accuracy of presentation, and in a timely manner.
• Anticipate guests’ needs throughout the inning experience, such as refilling drinks, clearing plates, and providing additional condiments or utensils
• Present bills to customers, processing payments accurately, and providing change or processing credit card transactions using POS systems.
• Address customer complaints or concerns promptly and professionally, and seek assistance from management when necessary to resolve issues satisfactorily.
• Ensure that tables, chairs and dining areas are clean and well-maintained, and assist with general cleaning duties as needed to uphold sanitation standards.
• Upsell additional menu items, specials, or promotional offers to enhance the dining experience and increase sales revenue.
• Offer friendly, attentive, and personalized service to create a positive dining experience for guests, and ensure their satisfaction through attentive care and responsiveness to their orders.

Job Specification

• OND qualification
• 2-3 years experience in a similar role is preferred but not required.
• Strong customer service and communication skills.
• Ability to work efficiently in a fast-paced environment.
• Good memory and multitasking skills.
• Flexibility to work weekends, evenings, and holidays.
• Basic math skills for handling payments.
• A positive attitude and team spirit.