Customer Service Associate at Chef Eros & Co

Roles and Responsibilities

• Provide exceptional customer service through phone, email, and online channels
• Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
• Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
• Follow established protocols and procedures for handling customer interactions.
• Accurately document customer interactions and maintain detailed records.
• Identify and escalate complex issues or complaints to your team lead or the appropriate department concerned.
• Upsell and cross-sell the menu and services to enhance customer satisfaction and revenue.
• Contribute to positive customer reviews and brand reputation.
• Proactively seek feedback from customers to identify areas for improvement.
• Stay up-to-date on company policies, menu, and services.
• Adapt to changing customer needs and situations with a positive and professional attitude.
• Work effectively within a team environment to achieve customer service goals.
• Maintain a positive and professional demeanor even in challenging situations.

Skills, Experience and qualifications required

• 2 years of experience as a customer service executive.
• Excellent verbal and written communication skills.
• Excellent interpersonal communication skills, with an emphasis on negotiation and persuasion techniques
• Ability to work accurately with attention to details in a high volume sales environment.
• Customer-oriented attitude with a passion for providing exceptional service
• Analytical and mathematical capabilities to manage money, as well as set, analyze, and meet sales targets.
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment.