Jobs at Elvaridah

Job Summary

• The Compliance Officer is responsible for ensuring that the firm operates in full compliance with all applicable regulatory requirements, internal policies, and industry standards.
• The role involves monitoring regulatory changes, implementing compliance frameworks, managing risk exposure, and ensuring that all financial and operational activities align with the regulations set by relevant authorities.
• The Compliance Officer will also promote a strong culture of ethics, transparency, and accountability across the organization.

Key Responsibilities
Regulatory Compliance Management:

• Ensure the firm complies with all relevant financial regulations, laws, and regulatory guidelines.
• Monitor regulatory updates and advise management on compliance implications.
• Maintain compliance with regulatory bodies and industry standards applicable to financial management firms.
• Ensure all company activities align with statutory and regulatory requirements.

Policy Development & Implementation:

• Develop, implement, and update internal compliance policies and procedures.
• Ensure employees understand and adhere to the firm’s compliance framework.
• Establish internal controls and guidelines to prevent regulatory breaches.
• Periodically review policies to ensure they remain relevant and effective.

Risk Assessment & Monitoring:

• Identify potential compliance risks within the firm’s operations and financial activities.
• Conduct compliance risk assessments and recommend mitigation strategies.
• Monitor transactions, processes, and internal practices to detect irregularities or non-compliance.
• Ensure proper documentation and risk management practices are maintained.

Internal Compliance Audits:

• Conduct periodic internal compliance reviews and audits.
• Evaluate existing internal controls and recommend improvements where necessary.
• Prepare audit reports highlighting compliance gaps and corrective actions.
• Follow up on implementation of recommended compliance measures.

Regulatory Reporting & Documentation:

• Prepare and submit required regulatory reports and documentation to relevant authorities.
• Maintain accurate compliance records, filings, and documentation.
• Ensure proper documentation of company processes and regulatory interactions.
• Support external audits and regulatory inspections when required.

Training & Compliance Awareness:

• Provide compliance training and guidance to employees.
• Promote awareness of regulatory requirements and ethical standards.
• Advise management and staff on compliance-related matters.
• Ensure all departments understand their regulatory obligations.

Investigation & Issue Resolution:

• Investigate suspected compliance violations or ethical breaches.
• Provide recommendations to management on corrective and preventive actions.
• Escalate serious compliance concerns to senior management when necessary.
• Ensure timely resolution of compliance-related issues.

Requirements

• Bachelor’s degree in Law, Finance, Accounting, Business Administration, or a related field.
• 3–6 years of experience in compliance, risk management, audit, or regulatory roles within the financial services sector.
• Strong knowledge of regulatory compliance frameworks and financial industry regulations.
• Professional certifications such as ACAMS, CRCM, ICA, or ICAN are an advantage.
• Strong analytical, investigative, and reporting skills.
• High level of integrity and attention to detail.

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About the Role

• The Sales & Client Experience Officer is responsible for managing incoming enquiries, converting leads into confirmed bookings, and ensuring a smooth administrative flow throughout the client journey.
• This role serves as the first point of contact for prospective clients and plays a critical role in delivering a professional, responsive, and seamless customer experience while supporting sales operations.
• The role also ensures enquiries are handled efficiently, accurate information is provided to clients, and potential leads are converted into confirmed bookings while maintaining organized administrative processes that support excellent client service and revenue growth.

Key Responsibilities
Client Enquiries & Communication:

• Respond promptly and professionally to calls, WhatsApp messages, emails, and other online enquiries.
• Provide clear, accurate information about services, packages, pricing, and company policies.
• Ensure all client communication reflects professionalism, consistency, and the brand’s standards.

Sales Conversion:

• Qualify enquiries and guide potential clients through the booking process.
• Convert enquiries into confirmed bookings by effectively communicating value and addressing client concerns.
• Follow up on leads and pending enquiries to maximize conversion rates.

Client Experience Management:

• Maintain a positive and seamless experience from first enquiry through booking confirmation.
• Ensure clients receive consistent and accurate information across all touchpoints.
• Manage expectations clearly to avoid misunderstandings or misinformation.

Administrative Support:

• Maintain accurate records of enquiries, bookings, and client interactions.
• Support sales administration tasks including documentation, scheduling, and booking updates.
• Track leads and follow-ups to ensure no potential client opportunity is lost.

Coordination & Reporting:

• Work closely with relevant teams to ensure booking details are properly communicated and executed.
• Escalate complex client issues or requests when necessary.
• Provide updates on enquiry volumes, bookings, and client feedback when required.

Requirements
Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong persuasion and sales conversion ability.
• Highly organized with strong attention to detail.
• Responsive, proactive, and able to manage multiple enquiries simultaneously.
• Ability to maintain professionalism and composure when dealing with clients.

Personal Attributes:

• Polished and confident communicator.
• Customer-focused with a strong service mindset.
• Able to take ownership of the client journey from enquiry to booking confirmation.
• Reliable, proactive, and solution-oriented.

Experience:

• Previous experience in sales, customer service, client relations, or front office roles is preferred.
• Experience handling enquiries through phone, WhatsApp, and online platforms is an advantage.
• Experience in hospitality, events, or service-based industries will be an added advantage.