Sales and Client Experience Officer (Inbound Sales & Admin) at Elvaridah

About the Role

• The Sales & Client Experience Officer is responsible for managing incoming enquiries, converting leads into confirmed bookings, and ensuring a smooth administrative flow throughout the client journey.
• This role serves as the first point of contact for prospective clients and plays a critical role in delivering a professional, responsive, and seamless customer experience while supporting sales operations.
• The role also ensures enquiries are handled efficiently, accurate information is provided to clients, and potential leads are converted into confirmed bookings while maintaining organized administrative processes that support excellent client service and revenue growth.

Key Responsibilities
Client Enquiries & Communication:

• Respond promptly and professionally to calls, WhatsApp messages, emails, and other online enquiries.
• Provide clear, accurate information about services, packages, pricing, and company policies.
• Ensure all client communication reflects professionalism, consistency, and the brand’s standards.

Sales Conversion:

• Qualify enquiries and guide potential clients through the booking process.
• Convert enquiries into confirmed bookings by effectively communicating value and addressing client concerns.
• Follow up on leads and pending enquiries to maximize conversion rates.

Client Experience Management:

• Maintain a positive and seamless experience from first enquiry through booking confirmation.
• Ensure clients receive consistent and accurate information across all touchpoints.
• Manage expectations clearly to avoid misunderstandings or misinformation.

Administrative Support:

• Maintain accurate records of enquiries, bookings, and client interactions.
• Support sales administration tasks including documentation, scheduling, and booking updates.
• Track leads and follow-ups to ensure no potential client opportunity is lost.

Coordination & Reporting:

• Work closely with relevant teams to ensure booking details are properly communicated and executed.
• Escalate complex client issues or requests when necessary.
• Provide updates on enquiry volumes, bookings, and client feedback when required.

Requirements
Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong persuasion and sales conversion ability.
• Highly organized with strong attention to detail.
• Responsive, proactive, and able to manage multiple enquiries simultaneously.
• Ability to maintain professionalism and composure when dealing with clients.

Personal Attributes:

• Polished and confident communicator.
• Customer-focused with a strong service mindset.
• Able to take ownership of the client journey from enquiry to booking confirmation.
• Reliable, proactive, and solution-oriented.

Experience:

• Previous experience in sales, customer service, client relations, or front office roles is preferred.
• Experience handling enquiries through phone, WhatsApp, and online platforms is an advantage.
• Experience in hospitality, events, or service-based industries will be an added advantage.