Job Roles at Noemdek Limited

Job Summary

• We are seeking a polished, client-focused Client Services Coordinator to support NoemDek’s Transportation Division. This role is responsible for delivering a seamless, high-quality client experience across all transport services, while coordinating internally to ensure service excellence.
• The successful candidate will serve as a trusted liaison between clients and internal teams, managing relationships, service delivery, and continuous improvement to uphold NoemDek’s premium brand positioning.

Responsibilities

Client Experience & Relationship Management

• Act as the primary point of contact for transport clients, ensuring professional and consistent communication.
• Manage client bookings and service requests, ensuring accuracy and clarity.
• Build and maintain strong, long-term client relationships.
• Manage client expectations and ensure a high standard of service delivery at all touchpoints.
• Handle client concerns and feedback with discretion and professionalism.

Service Coordination & Oversight

• Coordinate with internal teams, including reservations, dispatch, and operations, to ensure seamless service execution.
• Monitor service performance and follow up on service gaps or client issues.
• Ensure brand standards and service quality guidelines are upheld in all client interactions.
• Support service recovery efforts when disruptions occur.

Commercial & Growth Support

• Support client retention, repeat bookings, and relationship expansion initiatives.
• Assist with service proposals, pricing discussions, and client presentations where required.
• Capture client feedback and insights to support service enhancements and growth strategies.

Reporting & Administration

• Maintain accurate client records, service logs, and engagement history.
• Prepare client service reports and performance summaries for management.
• Support internal process improvements related to client experience.

Requirements

• Bachelor’s degree in Business, Communications, Marketing, or a related field.
• 2–4 years of experience in client services, hospitality, premium service, or customer-facing commercial roles.
• Strong interpersonal and communication skills, with a professional presence.
• Highly organized, proactive, and solution-oriented.
• Ability to work cross-functionally to deliver a premium client experience.
• Commercial awareness and customer-centric mindset.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience supporting high-value or corporate clients is an advantage.

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Job Summary

• We are seeking a highly organized and detail-oriented Reservations Coordinator to support NoemDek’s Transportation business. This role is responsible for coordinating client bookings, scheduling vehicles and drivers, and ensuring smooth day-to-day service execution
• The successful candidate will work closely with drivers, dispatch, and internal teams to ensure all reservations are accurately managed, services are delivered on time, and clients receive clear communication throughout their booking journey.

Responsibilities

Reservations & Dispatch Coordination

• Manage and confirm client reservations, ride schedules, and service requests.
• Coordinate vehicle and driver assignments in collaboration with dispatch teams.
• Communicate trip details, changes, and updates clearly to drivers and relevant internal teams.
• Monitor daily schedules to ensure timely service delivery and optimal resource utilization.
• Handle rescheduling, cancellations, and last-minute adjustments efficiently.

Client Communication & Support

• Serve as a key point of contact for clients regarding reservations and service updates.
• Provide prompt responses to booking inquiries, confirmations, and changes.
• Proactively address service disruptions (e.g. delays, vehicle changes) and communicate resolutions clearly.
• Maintain accurate booking records and service logs.

Service Quality & Reporting

• Track completed trips and flag service issues for follow-up.
• Ensure adherence to service standards and operational procedures.
• Assist with preparing daily and weekly booking and performance reports.

Operational Support & Process Improvement

• Support the implementation of standard operating procedures for reservations and dispatch.
• Identify recurring operational issues and recommend process improvements.
• Assist with onboarding new drivers or routes by ensuring booking and schedule readiness.
• Maintain clear documentation to support efficient handovers and continuity.

Requirements

• Bachelor’s degree in Business Administration, Logistics, or a related field.
• 2–3 years of experience in reservations, dispatch, logistics coordination, or customer support roles.
• Strong organizational and multitasking skills.
• Ability to communicate clearly with drivers, clients, and internal teams.
• Calm under pressure with strong problem-solving skills.
• Proficiency in Microsoft Office tools, especially Excel.
• Detail-oriented, dependable, and service-focused.