Jobs at Workforce Group

Responsibilities
Client Relationship Management:

• Develop strategies to retain existing clients by providing exceptional services.
• Provide accurate information about the company's services, policies, and procedures.
• Respond promptly to prospective clients RFQ.
• Resolve customer complaints and issues promptly. Escalate to higher levels when necessary.
• Ensure seamless and reliable service delivery with real time tracking and updates.
• Schedule regular follow-up calls or meetings with prospective and key customers to discuss their needs and satisfaction.
• Identify prospective clients and maintain close follow-up until they are turned into actual clients.
• Regularly solicit customer feedback, validate it, and act on it to improve services.
• Personalize interactions and tailor services to meet individual customer needs.

Vendor Management:

• Maintain relationships with suppliers and vendors for continuity of business.
• Negotiate contracts and ensure that the client is satisfied, and the company’s profitability is guaranteed.

Operational Responsibilities:

• Organize and oversee shipment, ensuring timely delivery of goods.
• Ensure all shipping documents, such as the bill of laden, packing list, invoices, etc. are properly processed and stored.
• Foster a collaborative and supportive work environment with other team members and the transport department.
• Build and maintain communication with freight forwarders and suppliers.

Educational Qualifications & Required Skills

• 3 - 5 years cognate work experience
• Bachelor’s Degree in Logistics, Supply Chain Management, or a related field
• Certification in client relationship management, Supply Chain Management, or logistics will be an added advantage.
• Excellent customer and interpersonal skills.
• Strong negotiation and conflict resolution abilities.
• Strong organization and attention to details.
• Analytical skills to interpret performance data.
• Ability to manage multiple clients’ accounts and prioritize tasks effectively.
• Knowledge of shipping regulations, customs procedures, and international trade, with deep understanding of shipping and logistics processes.
• Customer-focused mindset with the ability to anticipate and meet new clients.
• Proficient in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Knowledge of safety and compliance regulations.

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Job Summary

• The Client Relations and Executive Assistant will play a pivotal role in providing comprehensive support to the executive team while ensuring exceptional customer service experiences for our clients.
• This role requires a proactive individual with strong organizational skills, excellent communication abilities, and a passion for delivering high-quality service in the travel industry.

Key Responsibilities

• Manage and maintain executives' calendars, scheduling appointments, meetings, and travel arrangements.
• Act as a liaison between executives, departments, and external stakeholders, ensuring effective communication and coordination.
• Prepare and distribute correspondence, memos, reports, and presentations as needed.
• Assist in organizing company events, conferences, and team-building activities.
• Handle confidential and sensitive information with discretion and professionalism.
• Conduct research and compile data to support decision-making processes.
• Serve as the primary point of contact for customer inquiries via phone, email, and in-person.
• Assist clients in booking travel arrangements, including flights, accommodations, and activities, ensuring accuracy and timely completion.
• Provide knowledgeable and personalized recommendations regarding destinations, travel packages, and special offers.
• Address and resolve customer complaints and concerns promptly and effectively.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with other departments to ensure seamless travel experiences for clients and coordinate special requests.

Educational Qualifications and Required Skills

• Bachelor’s Degree in Business Administration, Hospitality Management, or a related field preferred.
• Knowledge of the travel industry, including destinations, booking procedures, and customer service best practices, is a plus.
• Proven experience as a Personal Assistant, Customer Service Representative, or similar role.
• Have vast knowledge about both national and international travel and have extensive knowledge of foreign and domestic travel affairs, requirements, suggestions, and guidelines.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills, including active listening.
• Discretion and confidentiality in handling sensitive information.
• Proficiency in MS Office and familiarity with travel booking systems/software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Be able to provide services information and questions with accuracy and efficiency on destinations around the globe.
• Must have A 'CAN DO' Spirit and must understand that everything is 'googleable’.

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Job Summary

• The Business Growth & Marketing Executive will play a pivotal role in driving growth and expanding our market presence in the travel and leisure industry.
• This position combines strategic business development with creative marketing initiatives to attract high-networth clients and establish strong partnerships.
• You will be instrumental in identifying new business opportunities, nurturing client relationships, and promoting our premium travel services to an affluent clientele.

Responsibilities
Business Development:

• Identify and pursue new business opportunities to generate revenue and expand market share.
• Develop and implement strategic plans to attract high-value clients and partnerships.
• Build and maintain relationships with key stakeholders, including corporate clients, travel agencies, and influencers.
• Conduct market research and analysis to identify trends, competitive landscape, and opportunities for growth.

Marketing and Promotion:

• Create and execute marketing campaigns to affluent individuals and organizations.
• Utilize digital marketing channels, including social media, email marketing, and SEO, to enhance brand visibility and lead generation.
• Develop compelling marketing collateral, presentations, and proposals tailored to target audiences.
• Organize promotional events, luxury travel showcases, and networking opportunities to showcase our offerings.

Client Relationship Management:

• Serve as a primary point of contact for high-net-worth clients, understanding their travel preferences and requirements.
• Provide personalized travel recommendations, itineraries, and concierge services to meet client expectations.
• Ensure exceptional customer satisfaction through proactive communication and timely resolution of inquiries or issues.

Sales and Revenue Generation:

• Achieve sales targets and revenue goals through effective negotiation and closing of deals.
• Monitor sales performance metrics and prepare reports on sales activities, revenue forecasts, and market trends.
• Collaborate with the social media team to optimize sales strategies.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or a related field preferred.
• Proven experience in business development, marketing, or sales within the travel and leisure industry, with a track record of success in targeting affluent clientele.
• Strong networking skills and the ability to build relationships with high-net-worth individuals, executives, and decision-makers.
• Proficiency in MS Office suite and CRM software; familiarity with digital marketing tools and analytics platforms.
• Excellent communication and presentation skills, with the ability to articulate value propositions effectively.
• Creative thinker with a strategic mindset, capable of identifying opportunities and developing innovative solutions.
• Results-driven, self-motivated, and able to work independently as well as part of a collaborative team.
• Knowledge of luxury travel trends, destinations, and customer preferences is highly advantageous.

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Job Summary

• As an Exclusive Travel Specialist, you will be responsible for providing personalized travel planning and advisory services to our discerning clientele.
• This role requires a high level of dedication, attention to detail, and the ability to exceed the expectations of high-profile individuals with bespoke travel solutions.

 Key Responsibilities
Client Relationship Management:

• Develop and maintain strong, trusting relationships with clients, ensuring a deep understanding of their travel preferences and needs.
• Act as the primary point of contact for clients, offering responsive and proactive communication.

Travel Planning and Coordination:

• Design bespoke travel itineraries, including accommodations, transportation, activities, and dining, tailored to client preferences.
• Handle all aspects of travel arrangements, including booking flights, hotels, private transfers, and exclusive experiences.
• Ensure meticulous attention to detail in planning, from initial inquiry through to post-travel follow-up.

Bespoke Services:

• Provide VIP-level service, anticipating client needs and delivering personalized touches that enhance the travel experience.
• Coordinate with bespoke service providers to secure exclusive perks and upgrades for clients

Problem Solving:

• Quickly and effectively resolve any issues or changes that arise before or during travel, ensuring minimal disruption to clients’ plans.
• Provide 24/7 support during travel, addressing emergencies and unforeseen circumstances with professionalism and efficiency.

Market Knowledge and Trends:

• Stay informed about luxury travel trends, emerging destinations, and high-end travel products.
• Maintain a network of industry contacts to secure the best deals and insider knowledge for clients.

Administrative Duties:

• Maintain detailed records of client preferences, itineraries, and travel arrangements.
• Manage budgets, invoices, and payments, ensuring all financial transactions are accurate and timely.

Educational Qualifications and Required Skills

• Exceptional organizational skills and attention to detail.
• Strong communication and interpersonal skills, with a professional demeanor.
• Ability to handle confidential and sensitive information with discretion.
• Proficiency in travel booking systems and office software.
• High level of dedication and a passion for delivering outstanding client service.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Flexibility to respond to client needs outside regular business hours.

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Job Summary

• Group Head Treasury will oversee and supervise all facets of treasury management, Tools/program development, setting KPIs, implementation, and strategic plan development/execution.
• Lead key strategic treasury projects – including implementation & streamlining of treasury processes, controls, risk management, bank account structure and account rationalization, payments etc., among others in collaboration with key stakeholders.
• Work with the business divisions, functional departments, and operating entities to ensure financial risk is correctly identified and advise on appropriate risk mitigation and instruments (which include foreign exchange transaction risk, balance sheet FX management and commodity risk)
• Develop plan for short term and long-term funding requirement within group companies and arrange for the same. Manage short term and long-term Liquidity in the group companies.
• Develop and manage FX procurement plan.

Main Responsibilties
Centralized Treasury Dept:

• Fully Functional Centralized Treasury Dept.
• 100% Achievement of yearly Departmental KPI Score
• Average BU's Satisfaction Score of 3.

ERP SAP:

• Implementation of Treasury, Risk Management and Cash Management
• TRM & Cash Management Module implemented.

Refinancing of LC Obligations:

• Refinance the short-term LC facility to long term facility

• Access BOI loan to refinance due obligation
• Convert long overdue trade obligations to 3-year term loan
• Timely revolve short term debts.

Online Payment System – NIBSS:

• Set up all Banks on NIBBS Platform
• Align with Banks and sign off documents
• Start SAP/NIBBS Integration.

CP Project:

• Complete documentation, Fund mobilization and disbursement of fund for CP Project
• Capital Projects and Business Operations Funding
• Mobilize all BU's fully funded Capital Projects and Business Operations
• Mobilize Project fund with WACC in line with ABP.
• Mobilize Working Capital fund with WACC in line with ABP.

Forex Acquisition:

• Acquire foreign exchange per month & meet company needs.
• Relationship Management
• On time publishing of Financial Partners Newsletter

Educational Qualifications and Required Skills

• University Degree in Banking and Finance or equivalent.
• Minimum 15 years cumulative experience preferably in Multinational Manufacturing/FMCG/Plastics Environment.
• Master's degree in finances and any related business field is an added advantage.
• Professional qualification such as CA, CPA, CFA, ACCA, ACA, ICAN or ACIB is necessary.
• Banking and capital markets experience including credit analysis and multi-institution debt facility negotiation.
• Good knowledge of Treasury functions, processes, controls, accounting, and business finance.
• Strong industry network including experience dealing with banks, government, regulators, and tax authorities.
• Strong experience in currency risk management and exchange services.
• Good understanding of FX transaction and translation implications.
• Deep knowledge of CBN and other relevant regulations and guidelines.
• Demonstrated ability to leverage technology as a key enabler to enhance productivity and decision support.
• Ability to recommend and implement necessary controls and policies to safeguard cash asset of the bank.

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Main Responsibilities

• Support corporate, regional, sub-regional, state-level, and functional leaders with strategy development, executive decision-making, and implementation.
• Work with Executive Management and Senior Leadership Team to set and clearly define the company’s goals and long-term strategy.
• Functioning as an internal consultant, to foster a collaborative environment with direct interaction with and providing strategic support to the company’s senior executives and decision-makers.
• Facilitate clear understanding and embedding priorities within the broader team by developing strategies and supporting senior leaders to communicate and engage with their teams.
• Responsible for Process excellence and improvement.
• Responsible for strategy formulation for the organization.
• Collaborate with HHRA for performance measures development for high-level executive management and all employees’ objectives
• cascade.
• Specifically, providing support and managing projects in such areas as new business acquisition and market entry, supplier and customer relations, as well as developing analyses decision making on the above mentioned.

Educational Qualifications and Required Skills

• Minimum of 12 years relevant work experience, with at least 4 years in a mid-management role in a manufacturing or FMCG environment.
• First Degree or its equivalent in Social Sciences, Business Management, or any other relevant discipline.
• A Master’s Degree in Strategy Management and other related disciplines is an added advantage.
• Relevant Professional certification in Black Belt Six Sigma and Project Management Professional is a plus
• Knowledge of strategic planning and execution.

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Job Summary

• The Ticketing and Reservation Specialist will be integral to our client’s operations by managing flight reservations and ticketing services with a focus on accuracy, efficiency, and exceptional customer service.
• This role requires a dedicated and proactive individual who can navigate travel booking systems swiftly and ensure seamless travel experiences for our clients.
• The ideal candidate will play a crucial part in maintaining the client’s reputation for reliability and customer satisfaction.

Key Responsibilities
Flight Reservations and Ticketing:

• Handle inquiries regarding flight availability, fares, and travel itineraries.
• Book and confirm domestic and international flights accurately and promptly.
• Issue electronic tickets and ensure compliance with airline policies and regulations.
• Arrange special requests such as seat assignments, meal preferences, and upgrades.

Customer Service Excellence:

• Provide exceptional customer service by responding promptly to all ticketing inquiries.
• Assist clients with changes to their reservations, cancellations, and refunds as necessary.
• Resolve customer complaints and issues effectively, aiming for quick and satisfactory resolutions.
• Maintain a friendly and professional demeanor while addressing customer needs.

Availability and Commitment:

• Be available during business hours and potentially outside regular hours to handle urgent client requests and last-minute bookings.
• Demonstrate dedication to ensuring clients receive timely and accurate travel arrangements, even during peak travel periods or emergencies.
• Maintain flexibility in scheduling to accommodate client needs and operational demands.

Documentation and Compliance:

• Keep detailed records of bookings, payments, and transactions using booking systems and databases.
• Ensure compliance with industry regulations, including airline rules, fare rules, and travel requirements.
• Generate reports on ticket sales, revenue, and customer feedback to support business decisions and improvements.

Collaboration and Teamwork:

• Work closely with the Sales team and other departments to coordinate travel logistics and meet customer expectations.
• Communicate effectively with airlines, hotels, and other travel partners to secure the best options for clients.
• Stay informed about industry trends, new routes, and travel products to enhance service delivery.

Educational Qualifications and Required Skills

• Diploma or Bachelor’s Degree in Hospitality Management, Travel & Tourism, or a related field preferred.
• Certification from IATA (International Air Transport Association) is a plus.
• Proficiency in using Global Distribution Systems (GDS), especially Amadeus.
• Proven experience as a Ticketing Officer, Travel Consultant, or in a similar role within the travel industry.
• Strong computer skills, including MS Office (Excel, Word, Outlook), and familiarity with ticketing software.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Ability to prioritize tasks efficiently and work effectively under pressure in a fast-paced environment.
• Attention to detail and accuracy in handling bookings, payments, and documentation.
• Be able to provide services information and questions with accuracy and efficiency on destinations around the globe.
• Must have A 'CAN DO' Spirit.

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Job Summary

• The Head of Security role will implement all security policies and procedures and develop tailored initiatives to support the specific security needs of the different Business Units in the Group.
• The role will also be responsible for managing Special Situations where the Security Unit is expected to take the lead [such as kidnap incidents, terrorism etc.], crisis preparedness, security awareness programs and product defense.
• The role will act as the principal security advisor to the Chairman/CEO and management teams in the Group and Business Units.

Main Responsibilities
Policies & Procedure:

• Drive the implementation of security policies and procedures for protecting personnel, property, intellectual rights, operations and material from theft, unauthorized use, assault, sabotage and loss.

Security Initiatives:

• Support management in the implementation of security programs including product defense, SSM preparedness, travel security, executive protection, background screening and investigations.

Learning & Development:

• Identify, develop and deliver security-related training and development needs for Business Unit Security Officers.
• Assist in the delivery of security awareness training initiatives for management and employees.

Project Support/ Journey Management:

• Support management on specific projects which require a security input such as planning for new sites, support logistics and transportation security and providing security for special events such as corporate events and hospitality.

Incident Management:

• Provide direct support to management with regards to managing security-related incidents such as kidnapping, extortion, terrorist or criminal incidents.

Investigations/ Risk Management:

• Work closely with Management and law enforcement agencies on investigative matters across the Group.
• Ensures to device strong strategies to mitigate against risks to the organization.

Benchmarking Best Practices:

• Maintain a network of key security industry contacts in other private-sector companies, law enforcement, military and intelligence, and other similar security bodies.
• Manage external Security Guards/Outsource companies/vendors & Civil defense agencies.

Educational Qualifications and Required Skills

• PGD / MBA / M.Sc Degree
• 10+ years of experience on the job and 4+ years of experience in FMCG/Manufacturing space.
• At least six 6 years of experience in managerial capacity in a similar role.
• Background in law enforcement, ex-service personnel preferred, though not essential.
• A professional qualification, such as Security Certifications/CPP is essential.
• Previous background in the Military is an added advantage.