Client Relations & Executive Assistant at Workforce Group

Job Summary

• The Client Relations and Executive Assistant will play a pivotal role in providing comprehensive support to the executive team while ensuring exceptional customer service experiences for our clients.
• This role requires a proactive individual with strong organizational skills, excellent communication abilities, and a passion for delivering high-quality service in the travel industry.

Key Responsibilities

• Manage and maintain executives' calendars, scheduling appointments, meetings, and travel arrangements.
• Act as a liaison between executives, departments, and external stakeholders, ensuring effective communication and coordination.
• Prepare and distribute correspondence, memos, reports, and presentations as needed.
• Assist in organizing company events, conferences, and team-building activities.
• Handle confidential and sensitive information with discretion and professionalism.
• Conduct research and compile data to support decision-making processes.
• Serve as the primary point of contact for customer inquiries via phone, email, and in-person.
• Assist clients in booking travel arrangements, including flights, accommodations, and activities, ensuring accuracy and timely completion.
• Provide knowledgeable and personalized recommendations regarding destinations, travel packages, and special offers.
• Address and resolve customer complaints and concerns promptly and effectively.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with other departments to ensure seamless travel experiences for clients and coordinate special requests.

Educational Qualifications and Required Skills

• Bachelor’s Degree in Business Administration, Hospitality Management, or a related field preferred.
• Knowledge of the travel industry, including destinations, booking procedures, and customer service best practices, is a plus.
• Proven experience as a Personal Assistant, Customer Service Representative, or similar role.
• Have vast knowledge about both national and international travel and have extensive knowledge of foreign and domestic travel affairs, requirements, suggestions, and guidelines.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills, including active listening.
• Discretion and confidentiality in handling sensitive information.
• Proficiency in MS Office and familiarity with travel booking systems/software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Be able to provide services information and questions with accuracy and efficiency on destinations around the globe.
• Must have A 'CAN DO' Spirit and must understand that everything is 'googleable’.