Client Relations / Logistics Associate at Workforce Group

Responsibilities
Client Relationship Management:

• Develop strategies to retain existing clients by providing exceptional services.
• Provide accurate information about the company's services, policies, and procedures.
• Respond promptly to prospective clients RFQ.
• Resolve customer complaints and issues promptly. Escalate to higher levels when necessary.
• Ensure seamless and reliable service delivery with real time tracking and updates.
• Schedule regular follow-up calls or meetings with prospective and key customers to discuss their needs and satisfaction.
• Identify prospective clients and maintain close follow-up until they are turned into actual clients.
• Regularly solicit customer feedback, validate it, and act on it to improve services.
• Personalize interactions and tailor services to meet individual customer needs.

Vendor Management:

• Maintain relationships with suppliers and vendors for continuity of business.
• Negotiate contracts and ensure that the client is satisfied, and the company’s profitability is guaranteed.

Operational Responsibilities:

• Organize and oversee shipment, ensuring timely delivery of goods.
• Ensure all shipping documents, such as the bill of laden, packing list, invoices, etc. are properly processed and stored.
• Foster a collaborative and supportive work environment with other team members and the transport department.
• Build and maintain communication with freight forwarders and suppliers.

Educational Qualifications & Required Skills

• 3 - 5 years cognate work experience
• Bachelor’s Degree in Logistics, Supply Chain Management, or a related field
• Certification in client relationship management, Supply Chain Management, or logistics will be an added advantage.
• Excellent customer and interpersonal skills.
• Strong negotiation and conflict resolution abilities.
• Strong organization and attention to details.
• Analytical skills to interpret performance data.
• Ability to manage multiple clients’ accounts and prioritize tasks effectively.
• Knowledge of shipping regulations, customs procedures, and international trade, with deep understanding of shipping and logistics processes.
• Customer-focused mindset with the ability to anticipate and meet new clients.
• Proficient in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Knowledge of safety and compliance regulations.