Ticketing & Reservation Specialist at Workforce Group

Job Summary

• The Ticketing and Reservation Specialist will be integral to our client’s operations by managing flight reservations and ticketing services with a focus on accuracy, efficiency, and exceptional customer service.
• This role requires a dedicated and proactive individual who can navigate travel booking systems swiftly and ensure seamless travel experiences for our clients.
• The ideal candidate will play a crucial part in maintaining the client’s reputation for reliability and customer satisfaction.

Key Responsibilities
Flight Reservations and Ticketing:

• Handle inquiries regarding flight availability, fares, and travel itineraries.
• Book and confirm domestic and international flights accurately and promptly.
• Issue electronic tickets and ensure compliance with airline policies and regulations.
• Arrange special requests such as seat assignments, meal preferences, and upgrades.

Customer Service Excellence:

• Provide exceptional customer service by responding promptly to all ticketing inquiries.
• Assist clients with changes to their reservations, cancellations, and refunds as necessary.
• Resolve customer complaints and issues effectively, aiming for quick and satisfactory resolutions.
• Maintain a friendly and professional demeanor while addressing customer needs.

Availability and Commitment:

• Be available during business hours and potentially outside regular hours to handle urgent client requests and last-minute bookings.
• Demonstrate dedication to ensuring clients receive timely and accurate travel arrangements, even during peak travel periods or emergencies.
• Maintain flexibility in scheduling to accommodate client needs and operational demands.

Documentation and Compliance:

• Keep detailed records of bookings, payments, and transactions using booking systems and databases.
• Ensure compliance with industry regulations, including airline rules, fare rules, and travel requirements.
• Generate reports on ticket sales, revenue, and customer feedback to support business decisions and improvements.

Collaboration and Teamwork:

• Work closely with the Sales team and other departments to coordinate travel logistics and meet customer expectations.
• Communicate effectively with airlines, hotels, and other travel partners to secure the best options for clients.
• Stay informed about industry trends, new routes, and travel products to enhance service delivery.

Educational Qualifications and Required Skills

• Diploma or Bachelor’s Degree in Hospitality Management, Travel & Tourism, or a related field preferred.
• Certification from IATA (International Air Transport Association) is a plus.
• Proficiency in using Global Distribution Systems (GDS), especially Amadeus.
• Proven experience as a Ticketing Officer, Travel Consultant, or in a similar role within the travel industry.
• Strong computer skills, including MS Office (Excel, Word, Outlook), and familiarity with ticketing software.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Ability to prioritize tasks efficiently and work effectively under pressure in a fast-paced environment.
• Attention to detail and accuracy in handling bookings, payments, and documentation.
• Be able to provide services information and questions with accuracy and efficiency on destinations around the globe.
• Must have A 'CAN DO' Spirit.