Jobs at Eye Foundation Hospital

Job Summary

• The Cashier will be responsible for receiving payment by cash, cheque, direct transfers, or vouchers.
• He/ She will also be responsible for issuing receipts, and giving change when necessary to customers.
• He/ She will also be responsible for posting payment received into necessary entry books and balancing the books at the end of each business day.

Responsibilities

• Responsible for receiving and confirming bills for patients on the system; if bill amount is correct before collection of payment.
• In case of cash payment, you must ensure that the appropriate amount is paid by verifying the cash paid by the patient.
• In case of cheque payment, the Consultant in charge of the patient must sign the bill approving the cheque collection.
• In the case of direct lodgment, transfer, and POS, transactions must be confirmed approved before proceeding to issue a receipt.
• Receipt(s) will only be issued after payment is made.
• Posting of transactions into the QuickBooks appropriately.
• Balance transactions at the end of the day with the Accountant/ Auditor.
• Report signed by both parties on the cash to be lodged.
• Responsible for summarizing corporate bills daily, weekly and monthly.
• Contribute to team effort by accomplishing related results as needed.
• Preparation of weekly and monthly reports
• Posting of journals.
• Preparation and Updating of ledgers.
• Preparation of assigned reports.
• Any other duties as assigned by your supervisor, manager & the Medical Director from time to time.
• Any other duties assigned by your Manager and the Medical Director.

Position Requirements

• Only NCE / OND / Diploma in any Accounting related course from a reputable institution
• 2 years experience in a Cashiering role.
• Computer savvy skills: Must be an intermediate level user of Microsoft Office suite {Word, Excel, and PowerPoint}.

Skills and Competencies:

• Expert-level written and verbal communication skills.
• Attention to Detail.
• Ability to Multitask.
• Accurate
• Numerical Skills
• Quick to learn.

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Job Summary

• A Customer Experience Officer performs informational and service-related duties on behalf of the hospital
• The Customer Experience Officer's responsibilities include answering phone calls, resolving patient queries regarding medical care, and directing patients to the proper resources for further assistance with their issues.

Responsibilities

• Providing help and advice to customers using the organization’s products or services.
• Communicating promptly, and courteously with customers by telephone, email, letter, and face to face.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by other units.
• Conduct customer experience surveys.
• Producing written information for customers, often involving the use of computer packages/software.
• Preparation of monthly report.
• Coordinating feedback or complaints procedures for customers using the Patient Satisfaction survey.
• Improving customer service procedures, policies, and standards for the organization.
• Meeting with other managers to discuss possible improvements to customer service;
• Learning about the organization’s products or services and keeping up to date with changes;
• Provide pricing and service delivery information
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments, complaints, and actions taken.
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Assisting in preparing correspondence to be sent out to clients.
• Work with other hospital managers on initiatives to improve efficiency and ensure quality delivery of healthcare services to patients.
• Any other duties assigned from time to time.

Qualifications

• A Bachelor's Degree in Mass Communication / English / Social Sciences
• A minimum of 2 years experience in a similar role is required
• Experience in the healthcare sector is an added advantage.
• Must have completed NYSC

Skills and Competencies:

• Expert-level written and verbal communication skills.
• Attention to Detail.
• Ability to work with minimal supervision
• Ability to work under pressure
• Empathy
• Accurate
• Quick to learn

Core Values:

• Accountability
• Resourcefulness
• Ethics
• Flexibility
• Respectful Engagement
• Empathy.