Graduate Trainee at an Hospitality Company

The Graduate Trainee will participate in a structured training program to gain hands-on experience across key departments in the hospitality firm. The role is designed to develop future leaders by learning company operations, guest service standards, and management practices.

Key Responsibilities:

• Guest Service: Welcome guests, handle check-ins/check-outs, take reservations, and resolve guest complaints professionally
• On-the-Job Training: Rotate through Front Office, F&B, Housekeeping, and Events to understand daily operations
• Support Operations: Assist managers and supervisors with daily tasks, reports, and inventory
• Teamwork: Participate in meetings, trainings, and team-building activities
• Learning & Development: Observe best practices, keep a training log, and apply feedback to improve service delivery
• Standards: Uphold the company’s brand, hygiene, and customer service standards at all times

Requirements:

• Bachelor’s Degree/HND in Hospitality, Tourism, Business Admin and other fields 
• 0 3 years experience
• Good communication and interpersonal skills
• Customer-focused with a positive attitude
• Willing to work shifts, weekends, and holidays