Career Opportunities at Swift Consulting

REQUIREMENTS

• Bachelor’s degree or OND/HND in Business Administration, Mass Communication, Marketing, or a related field.
• Minimum of 1–3 years proven experience in customer service, call center operations, or a similar role preferably within the e-commerce sector.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM systems, chat tools, email platforms, and basic computer applications.
• Ability to multitask and work in a fast-paced environment.
• Strong interpersonal skills and a customer-focused attitude.

MAJOR RESPONSIBILITIES

• Respond promptly to customer inquiries via phone, email, chat, and social media platforms.
• Handle customer complaints, order issues, returns, and refunds in a professional manner.
• Provide accurate information about products, services, and order status.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with operations, logistics, and warehouse teams to resolve customer issues.
• Ensure high levels of customer satisfaction and support customer retention initiatives.

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REQUIREMENTS

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 2–4 years of proven experience in accounting, finance, or a similar role preferably within the e-commerce sector.
• Strong knowledge of accounting principles, financial reporting, and bookkeeping practices.
• Proficiency in accounting software, spreadsheets, and financial management tools.
• High level of accuracy, attention to detail, and numerical skills.
• Ability to multitask and work in a fast-paced environment.
• Strong analytical, organizational, and problem-solving skills.

MAJOR RESPONSIBILITIES

• Maintain accurate financial records, ledgers, and daily transactions.
• Prepare financial reports, statements, and reconciliations.
• Monitor accounts payable and receivable, ensuring timely payments and collections.
• Support budgeting, forecasting, and financial planning activities.
• Ensure compliance with financial policies, procedures, and regulatory requirements.
• Work closely with management to support financial decision-making and operational efficiency.

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REQUIREMENTS

• Minimum of SSCE or equivalent.
• Valid driver’s license with good driving record.
• Proven experience as a Driver, Dispatch rider Assistant, or Logistics driver (E-commerce experience is an advantage).
• Ability to communicate clearly and professionally.
• Physically fit and able to handle loading/unloading.
• Honest, reliable, responsible, and safety-conscious.
• Familiarity with major routes within Anambra and surrounding states.
• Ability to maintain and complete basic vehicle records and reports.
• Must be punctual, responsible, disciplined, and able to work with minimal supervision.
• Good communication and interpersonal skills.
• Basic knowledge of vehicle maintenance is an added advantage.

MAJOR RESPONSIBILITIES

• Safely and promptly deliver customer orders to various locations.
• Ensure proper handling and loading/unloading of goods.
• Maintain accurate delivery records and obtain required signatures.
• Follow assigned delivery routes and schedules.
• Inspect vehicle daily and report any faults or maintenance needs.
• Comply with all traffic rules, company policies, and safety procedures.
• Provide professional and courteous customer service during deliveries.

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REQUIREMENTS

• Minimum of OND or its equivalent 
• Previous experience in field marketing, sales, or customer acquisition. 
• Strong communication and persuasion skills.
• Ability to work independently and meet targets.
• Must be confident, presentable, and goal-oriented.
• Willingness to work outdoors and visit designated field locations.
• Basic understanding of e-commerce, online shopping, or digital platforms is an added advantage.

MAJOR RESPONSIBILITIES

• Promote the company’s products and services to potential customers in assigned locations.
• Actively engage with individuals, SMEs, and retailers to onboard them onto the company’s e-commerce platform.
• Conduct field surveys and gather market insights to support marketing strategy.
• Distribute flyers, samples, and promotional materials where necessary.
• Drive customer sign-ups, sales conversions, and brand awareness.
• Maintain accurate records of daily activities, leads, and conversions.
• Represent the brand positively and professionally at all times.

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REQUIREMENTS

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• Minimum of 3–5+ years experience as a Brand Manager, preferably in the E-commerce, retail, or FMCG industry.
• Strong understanding of digital marketing, online consumer behavior, and social media trends.
• Excellent communication, copywriting, and storytelling skills.
• Ability to think creatively and strategically.
• Proficiency in market research, brand analytics tools, and data interpretation.
• Strong project management and organizational skills.

MAJOR RESPONSIBILITIES

• Develop and implement brand strategies that strengthen brand awareness, customer engagement, and market positioning.
• Manage brand identity across all online channels, ensuring consistency in tone, visuals, and messaging.
• Conduct market research to understand customer behavior, trends, and competitor strategies.
• Collaborate with marketing, sales, product, and design teams to execute cohesive campaigns.
• Oversee content development (social media, advertising, digital campaigns, product listings).
• Plan and manage brand campaigns, promotions, and product launches.
• Monitor brand performance metrics and prepare periodic reports with actionable insights.
• Maintain strong relationships with influencers, agencies, and brand partners.
• Ensure all brand communications align with the company’s vision and customer expectations.

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REQUIREMENTS

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or related field.
• Minimum of 4-5 years of proven experience in E-commerce operations, vendor management, supply chain, or similar roles.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent leadership and team management abilities.
• Proficiency in using e-commerce management tools, inventory systems, and spreadsheets.
• Ability to multitask and work in a fast-paced environment.
• Strong communication and relationship-building skills.

MAJOR RESPONSIBILITIES*

• Monitor inventory flow, product availability, and warehouse coordination.
• Analyze operational data to identify bottlenecks and implement solutions.
• Source, onboard, and manage vendors across different product categories.
• Maintain strong communication and relationships with vendors to ensure timely supply, competitive pricing, and high product quality.
• Work closely with management to align operational strategy with business goals.
• Lead, mentor, and supervise operational and vendor management teams.

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REQUIREMENTS

• HND/BSc in any relevant field.
• Experience in E-commerce operations, inventory, or order processing is an added advantage.
• Strong attention to detail and numerical accuracy.
• Good knowledge of Microsoft Excel and inventory/order management software.
• Ability to work under pressure and multitask.
• Excellent communication and teamwork skills.

MAJOR RESPONSIBILITIES

• Conduct regular stock counts and reconcile discrepancies.
• Monitor stock levels and ensure products are always available for customer orders.
• Receive, verify, and process customer orders across online platforms.
• Ensure accurate picking, packing, and dispatch of orders.
• Coordinate with logistics/delivery team to ensure timely fulfilment.
• Update order status, follow up on delayed deliveries, and resolve issues.
• Handle order modifications, returns, replacements, and cancellations.

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REQUIREMENTS

• HND/BSc in Computer Science, Information Technology or related field.
• Minimum of 2–4 years experience in IT support or related roles (experience in e-commerce is an added advantage).
• Strong knowledge of computer systems, networks, and troubleshooting.
• Good understanding of e-commerce platforms, CMS, and online tools.
• Basic knowledge of database management and web operations.
• Familiarity with cybersecurity practices.
• Excellent problem-solving and communication skills.
• Ability to work under pressure and respond quickly to technical issues.

MAJOR RESPONSIBILITIES*

• Provide technical support for all staff (systems, software, hardware, and networking).
• Monitor, maintain, and troubleshoot company networks, internet connectivity, and internal systems.
• Manage and update the e-commerce website backend and ensure smooth online operations.
• Install, configure, and upgrade software, applications, and devices.
• Oversee data backup, cybersecurity measures, and IT policies.
• Maintain inventory of IT equipment and ensure timely repair or replacements.
• Support digital payment systems, POS machines, and platform integrations.
• Collaborate with other departments to improve workflow through technology.
• Monitor system performance and implement improvements where needed.

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REQUIREMENTS

• Bachelor’s degree in Business Administration, Supply Chain Management, Procurement, Operations Management, or a related field.
• Minimum of 2–4 years of proven experience in vendor coordination, procurement, supply chain, or a similar role preferably within the e-commerce sector.
• Strong negotiation, analytical, and problem-solving skills.
• Good organizational and multitasking abilities in a fast-paced environment.
• Proficiency in using e-commerce platforms, inventory systems, and spreadsheets.
• Strong communication and relationship management skills.

MAJOR RESPONSIBILITIES

• Assist in sourcing, onboarding, and managing vendors across different product categories.
• Maintain effective communication and relationships with vendors to ensure timely supply and quality standards.
• Monitor vendor performance, pricing, and compliance with agreed terms.
• Coordinate with inventory, warehouse, and operations teams to ensure product availability.
• Maintain accurate vendor records, contracts, and documentation.

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REQUIREMENTS*

• National Diploma (ND/OND) in Accounting or related field
• Minimum of 2 years of accounting experience is required
• Proficiency in Microsoft Excel and basic accounting software
• Strong numerical and analytical skills
• Attention to detail and accuracy
• Good communication and organizational skills
• Ability to work with minimal supervision
• Experience in logistics is an added advantage

MAJOR RESPONSIBILITIES

• Ensure compliance with company policies and basic accounting standards
• Support auditors during audits when required
• Record daily financial transactions, including invoices, payments, and receipts
• Prepare and update cashbook, expense reports, and reconciliation statements
• Assist in preparing monthly financial reports
• Maintain proper documentation of all financial records
• Support the management with budget monitoring and cost control
• Track account payables and receivables
• Assist with payroll preparation

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REQUIREMENTS

• Minimum of OND in Business Administration, Marketing, or related fields.
• Must have at least 1–2 years experience in sales, preferably FMCG or retail distribution.
• Strong communication and negotiation skills.
• Good knowledge of modern trade/retail environments.
• Ability to work independently and achieve sales targets.
• Must Reside in lagos and be ready to resume immediately 
• Familiarity with modern trade channels ( ShopRite,  justrite, spar, addide, prince Ebeano etc) is a strong advantage

Major  RESPONSIBILITIES

• Build and maintain strong relationships with store owners, supervisors, and key decision-makers
• Manage and grow sales within assigned modern trade outlets.
• Conduct regular store visits to ensure product availability, visibility, and merchandising standards.
• Execute promotional activities, in-store branding, and display arrangements.
• Monitor stock levels and coordinate timely replenishment to avoid stock-outs.
• Prepare weekly and monthly sales reports.
• Track competitor activities and provide market intelligence to the sales team.

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REQUIREMENTS

• BSc/ HND in Accounting, Finance, or related field. 
• Minimum of 1-3 years of relevant experience (preferably in FMCG sector)
• Proficiency in accounting software and MS Excel
• Strong attention to detail and organizational skills.

MAJOR RESPONSIBILITIES

• Coordinate with procurement and production teams to ensure stock availability
• Monitor accounts payable and receivable. 
• Reconcile bank statements and resolve discrepancies
• Maintain accurate financial records and ledgers.
• Prepare daily, weekly, and monthly financial reports
• Oversee stock levels and ensure proper documentation of inventory
• Monitor and record all incoming and outgoing inventory transactions
• Conduct regular stock-taking and reconciliation.

Interested and qualified candidates should send their CV to hireme@swiftconsulting.com.ng