Operations Manager at Natural Girl Wigs

Position Overview

• We are seeking a proactive and results-driven Operations Manager to oversee the daily operations of our company.
• The ideal candidate will be responsible for coordinating production activities, managing inventory, streamlining workflows, and ensuring smooth collaboration across all teams.
• This role is suited for an organized leader with strong problem-solving skills, capable of maintaining balance across diverse teams while driving operational efficiency in a fast-growing manufacturing and e-commerce environment.

Roles & Responsibilities

• Ensure supervisors hit their production quotas and help their team be successful.
• Oversee production schedules, avoiding bottlenecks and ensuring timely delivery.
• Establish and enforce inventory management systems to track raw materials, in-process stock, and finished wigs.
• Maintain accurate records of stock inflows, usage, and wastage, across teams.
• Implement checks and accountability measures to minimize losses and pilferage.
• Provide regular stock reports and analysis to management.
• Collect, analyze, and report performance data across all teams.
• Use spreadsheets and dashboards to track production, inventory, costs, and efficiency.
• Ensure timely delivery of raw materials and equipment to avoid downtime.
• Maintain strong relationships with key vendors.
• Ensure professional, respectful, and productive working relationships.
• Enforce compliance with health, safety, and quality standards.
• Maintain consistency in quality across production runs.
• Support company expansion by developing scalable operational processes.
• Align operations with business goals through data-driven planning.

Preferred Experience

• Advanced data analysis skills, with proficiency in Excel and other spreadsheet tools to track performance and support decision-making.
• Strong operational planning and process management experience, with the ability to streamline workflows and improve efficiency across teams.
• Expertise in developing and applying performance metrics to assess team output, productivity, and overall operational effectiveness.
• Excellent leadership and coordination abilities, capable of managing diverse teams, balancing priorities, and aligning teams toward common goals.
• A problem-solving mindset, with the ability to anticipate challenges, identify opportunities, and implement sustainable operational solutions.