Latest Jobs at Hyatt

About The Role

• The Assistant Security Manager will help oversee all security and safety operations at the hotel, ensuring a secure environment for guests, associates, and assets. This role combines operational leadership, risk management, incident response, and coordination with other departments to align with Hyatt’s brand standards and safety requirements .

Key Responsibilities

Security Operations & Risk Management

• Assist in developing, implementing, and maintaining Hyatt’s security policies, procedures, and standard operating guidelines.
• Conduct regular security audits, inspections, and risk assessments to identify vulnerabilities and recommend improvements.
• Monitor and supervise security systems, including CCTV, access control, fire alarms, and radios.
• Oversee after-hours access: ensure authorization, documentation, and control of secured areas.

Incident Response & Investigation

• Respond to guest, associate, and property-related emergencies (medical, fire, security).
• Lead investigations into security incidents, duress alarms, and suspicious activity; prepare detailed reports.
• Coordinate emergency response procedures, including evacuations, fire drills, and crisis management.
• Maintain accurate incident logs, property security reports, and liability case documentation.

Team Leadership & Training

• Supervise, mentor, and schedule security guards and other security personnel.
• Recruit, train, and develop security staff in line with Hyatt’s safety standards; conduct regular security awareness training.
• Provide ongoing performance feedback and handle disciplinary actions as necessary.
• Foster a positive and proactive security culture aligned with Hyatt’s values.

Coordination & Communication

• Liaise with other hotel departments (e.g., Front Office, Engineering, Housekeeping) to ensure cohesive security coverage.
• Work with local law enforcement, emergency services, and external stakeholders when required.
• Serve as a security representative for Hyatt in meetings, briefings, and safety committees.
• Provide regular security status reports to the Security Manager and senior leadership.

Compliance & Safety Standards

• Ensure compliance with fire safety regulations, Hyatt’s emergency plans, and relevant local/national security laws.
• Maintain and update Hyatt’s emergency management plan for the property.
• Participate in internal and external audits, inspections, and reviews of the Safety & Security function.

Qualifications

• Bachelor’s degree in security management, Criminology, or a related field (preferred).
• Minimum of 5–8 years of experience in security operations, preferably in hospitality or a similar environment.
• Previous supervisory or managerial experience required.
• Strong knowledge of security systems, emergency procedures, and risk management.
• Certification in security management, fire safety, or first aid is an advantage.
• Good communication and leadership skills.
• Ability to remain calm under pressure and handle emergencies effectively.
• Knowledge of local laws and regulations related to safety and security.

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About The Role

• The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the front desk, ensuring exceptional guest service, efficient operations, and adherence to Hyatt brand standards. This role assists in managing staff, handling guest concerns, and optimizing revenue through effective room management.

Key Responsibilities
Operations Management

• Assist in supervising daily front office operations including reception, concierge, and guest services.
• Ensure smooth check-in and check-out processes.
• Monitor room availability, reservations, and room allocations.
• Ensure compliance with Hyatt policies and procedures.

Guest Experience

• Maintain high standards of guest service in line with Hyatt’s service culture.
• Handle VIP guests, special requests, and guest complaints professionally.
• Ensure prompt resolution of guest issues to enhance satisfaction.

Team Supervision

• Supervise, train, and mentor front office staff.
• Assist in staff scheduling and performance management.
• Conduct briefings and ensure team alignment with service standards.

Financial & Administrative Duties

• Assist in managing departmental budgets and controlling costs.
• Monitor daily revenue reports and occupancy levels.
• Support upselling strategies to maximize room revenue.

Coordination & Communication

• Coordinate with housekeeping, reservations, and maintenance departments.
• Ensure accurate communication of guest needs across departments.
• Maintain proper documentation and reporting.

Qualifications

• Bachelor’s degree in hospitality management, Business Administration, or related field.
• Minimum of 3–5 years' experience in front office operations, preferably within a luxury hotel brand.
• Strong knowledge of hotel management systems (OPERA).
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Ability to work flexible hours, including weekends and holidays.

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About The Role

• The Laundry Manager is responsible for overseeing the entire laundry operations, ensuring efficient cleaning, processing, and distribution of hotel linens, uniforms, and guest laundry in accordance with Hyatt brand standards. The role ensures quality service delivery, cost control, and proper maintenance of laundry equipment .

Key Responsibilities
Operational Management

• Manage daily laundry operations, including washing, dry cleaning, pressing, and finishing.
• Ensure timely processing and delivery of guest laundry, staff uniforms, and hotel linens.
• Maintain high standards of cleanliness, hygiene, and fabric care.
• Monitor workflow to ensure efficiency and productivity.

Quality Control

• Inspect finished laundry items to ensure quality standards are met.
• Ensure proper handling of delicate fabrics and guest garments.
• Address and resolve guest complaints related to laundry services promptly.

Staff Supervision & Training

• Supervise laundry supervisors, attendants, and linen room staff.
• Prepare staff schedules, duty rosters, and shift assignments.
• Train employees on laundry procedures, equipment use, and safety standards.
• Ensure staff adhere to grooming and hygiene standards.

Inventory & Cost Control

• Manage inventory of linens, uniforms, chemicals, and laundry supplies.
• Monitor usage of detergents and chemicals to minimize waste and control costs.
• Conduct regular linen and uniform stock counts.
• Assist in budgeting and cost management.

Equipment Maintenance

• Ensure all laundry equipment is in good working condition.
• Coordinate preventive maintenance and repairs with the Engineering department.
• Maintain records of equipment servicing and breakdowns.

Health, Safety & Compliance

• Ensure compliance with health, safety, and environmental regulations.
• Enforce proper handling and storage of chemicals.
• Implement fire safety and emergency procedures.

Administrative Duties

• Maintain operational records, reports, and documentation.
• Prepare daily, weekly, and monthly performance reports.
• Coordinate with Housekeeping and Front Office for linen and guest needs.

Qualifications

• Diploma or degree in Hospitality Management or related field preferred.
• Minimum 3–5 years of experience in hotel laundry operations, including managerial or supervisory experience.
• Previous experience in an international hotel brand (Hyatt preferred).

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About The Role

• The Assistant Executive Housekeeper supports the Executive Housekeeper in managing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, and guest satisfaction in line with Hyatt brand standards. This role supervises housekeeping staff, coordinates daily activities, and ensures efficient departmental operations .

Key Responsibilities
Operational Duties

• Assist in overseeing daily housekeeping operations, including guest rooms, public areas, and back-of-house areas.
• Ensure all rooms and public spaces meet Hyatt cleanliness and presentation standards.
• Conduct regular inspections of guest rooms, corridors, and service areas.
• Monitor room status updates and coordinate with the Front Office for room availability.

Staff Supervision & Training

• Supervise housekeeping team leaders, room attendants, and public area attendants.
• Assist in staff scheduling, duty rosters, and shift planning.
• Train, coach, and mentor team members to maintain high performance.
• Ensure staff compliance with grooming and hygiene standards.

Quality Control & Guest Experience

• Handle guest requests and complaints promptly and professionally.
• Ensure VIP rooms and special requests are prepared according to standards.
• Maintain high levels of guest satisfaction through attention to detail.

Inventory & Cost Control

• Assist in managing housekeeping inventory, linen, and supplies.
• Monitor usage of cleaning materials to control costs.
• Support procurement and stock control processes.

Health, Safety & Compliance

• Ensure compliance with health, safety, and sanitation standards.
• Implement Hyatt policies on fire safety, emergency procedures, and hygiene.
• Conduct regular safety inspections and training.

Administrative Duties

• Maintain housekeeping records, reports, and checklists.
• Assist in budgeting and forecasting for the department.
• Coordinate with maintenance for repairs and upkeep.

Qualifications

• Diploma or Degree in Hospitality Management or related field.
• Minimum of 3–5 years housekeeping experience in a hotel, with at least 1–2 years in a supervisory role.
• Strong leadership and team management skills.
• Good communication and interpersonal abilities.
• Attention to detail and high standards of cleanliness.
• Knowledge of housekeeping management systems (PMS).
• Ability to work flexible hours, including weekends and holidays.