Jobs at Kloverharris Limited

Job Summary

• The Area Operations Manager is responsible for overseeing the performance and day-to-day operations of multiple restaurant outlets within an assigned area.
• The role ensures operational excellence, consistent brand standards, strong people performance, and a high-quality customer experience across all locations.

Key Responsibilities

• Oversee daily operations across assigned restaurant outlets
• Drive sales performance, cost control, optimize budgets and profitability
• Lead and hold Outlet Managers accountable for results and standards
• Ensure compliance with standard operating procedures, recipes, food safety, food quality, hygiene, and brand standards
• Monitor outlet Key Results and close performance gaps promptly
• Conduct regular outlet visits, audits, and operational reviews
• Ensure consistent customer experience across all locations
• Support execution of marketing promotions and local store marketing initiatives
• Oversee inventory control, wastage reduction, and asset care
• Resolve escalated operational, people, and customer issues
• Support rollout and adoption of company systems and initiatives.

Qualifications & Skills

• Strong understanding of restaurant operations and multi-outlet management
• Proven ability to lead managers and drive accountability
• Solid knowledge of food safety, quality control, and operational standards
• Good commercial awareness (sales, costs, margins, waste)
• Ability to analyse performance data and take corrective action
• Strong problem solving and decision making skills
• Clear communication and reporting skills
• Demonstrated ability to manage priorities across locations and deliver result.

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Job Summary

• The HR Assistant will support the Human Resources department in fostering employee engagement, ensuring effective communication, and assisting with recruitment, training, welfare initiatives, and HR systems management.
• This role requires strong organizational skills, attention to detail, and the ability to collaborate effectively across teams to enhance employee satisfaction and productivity.

Key Responsibilities
Recruitment, Training, and Development:

• Assist the HRBP in executing the company’s talent acquisition strategy.
• Help plan and organize training programs to support employee development.

New Hire Experience:

• Implement and manage a buddy-system for new hires.
• Support onboarding processes to ensure smooth integration of new employees.

Human Resource Information System (HRIS):

• Maintain and update employee records within the HRIS platform.
• Generate HR reports and analytics to support decision-making.
• Ensure data accuracy, confidentiality, and compliance with company policies.
• Support HR process automation and system improvements.

Co-worker Effectiveness:

• Demonstrate customer focus in all HR interactions.
• Apply problem-solving and decision-making skills to resolve employee queries.
• Maintain clear and professional communication with staff.
• Foster cooperativeness and ensure consistent work output.

Employee Engagement Initiatives:

• Plan and execute need-based employee engagement activities throughout the year.
• Support initiatives that strengthen team spirit and workplace culture.

Motivation and Job Satisfaction:

• Conduct regular employee surveys to track engagement and satisfaction levels.
• Provide insights and recommendations based on survey results.

Documentation and Leave Administration:

• Carry out HR Clinic and provide substantial feedbacks.
• Assist in documenting HR policies and procedures.
• Support leave administration and ensure compliance with company policies.

Event Planning and Coordination:

• Collaborate with the Admin and Marketing team to plan and execute staff entertainment and social events.

Staff Welfare:

• Contribute to creating a supportive and motivating work environment.
• Assist in recognizing and rewarding employees for exceptional performance.

Qualifications & Skills

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 2 to 3 years progressive experience in similar role especially in FMCG, luxury retail etc.
• A generalist would be more preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Proficiency in MS Office Suite and HRIS tools.
• High level of discretion and professionalism.